Not long ago i visited Bucherer for the first time and met with Eileen and Angelo. I was informed…read morevery clearly of the process regarding registering interest in a timepiece. Both Eileen and Angelo were very professional and welcoming to answering my questions regarding the timepiece I chose to register for. Fast forward not long thereafter, I received a message from Angelo that my timepiece was ready for pickup. I met with Angelo and the entire experience was flawless. I can't thank Angelo, and the team at Bucherer for being so welcoming, professional, and transparent. They have a customer here for life. I highly recommend anybody looking for a Rolex timepiece to visit Bucherer. 5/5!

Welcome to Bucherer at Worthless, worthless because that's the kind of service you get from their…read moresales folks. Came in to see the Rolex watches and the husky guy with the Yacht master acting like I was bothering him when I asked if anything was available at the moment. (Mind you I own a few high end watches) He reluctantly obliged, some other poor old man came in asking for a sub.. and they made him sign up for their list and didn't even offer to help him as he struggled along. Shit service... I'm good, rather go pay the grey dealer next door.

Bought my first mechanical, luxury watch here. The experience with Gary and the rest of the team…read morewas amazing. They were professional, fun and gracious. We now have a relationship with Greenleaf and Crosby and I could not recommend them more.

Win is most excellent. He brings class, ethics and panache to the sleazy Palm Beach Worth Avenue…read morescene. I have bought from a him before and could not believe the nice surprise that he is now in Palm Beach. Win Betterridge ran the family store in Greenwich, Connecticut. Their legendary experience in ultra-rare time pieces would make a great addition to the Palm Beach scene!

I recently purchased a vintage Rolex Watch from Trinity Collection in Palm Beach. Incredible…read moreselection of fine watches. Ed ( the owner) was Great. Would recommend highly !

This turned out to be such a shame. Was excited to come here and buy another watch but the owner…read morewas just so rude and toxic I ended up leaving. I couldn't hand over $11k to someone who berates customers. I am not sure how this shop survives in palm beach as this guy has the worst manners I've encountered in Florida.

Just picked up a watch from Bennisson's purchased through Grailzee Auctions. Authentification…read moreprocess was easy and report was very helpful. When I went to pick up the watch the people were very helpful and answered all my questions. Communications throughout the process were very efficient

This was a terrible experience. I found Bennison on Yelp and was recommended due to being close to…read moremy home. Spoke with the matchmaker and stated that I would wind it, but would stop after awhile. I was winding it enough, so thought there might be loose screw or lube issue. He tested my watch on the bench and my watch was keeping acceptable time (+- 4), but they recommended a full overhaul for $700, which is crazy. Its a Selitta movement and only 3 years, so I thought he was trying to gauge me and wasnt addressing the issue. After goung back and forth and not get a good justification for full overhaul, I told him I wanted it back and took it to matchmaker in Gardens Mall. After a brief check the new watchmaker determined that there was a dislodged screw, in fact the entire rotor had moved, see pic. He took a closer look to assure there was no damaged and although there were a few nicks, he determined that the rotor screw became loose, which is rare, but fortunately no detrimental damage to the movement. After a quick fix, reseal and $100 later, the watch was in perfect working condition. I guarantee that the Bennison matchmaker didnt know what he was doing and in fact, his work could have really damaged the movement. Im not one to write a bad review, but this one was warranted! If you bring your timepiece here, proceed with caution, stay informed and bring your wallet.

The customer service is second to none! Simply Fantastic!!!…read moreGreat selection! A must visit! Best welcome I've had -a very warm and classy location

I visited the store yesterday afternoon while looking to add a ring to my collection and had one of…read morethe worst luxury retail experiences I've ever encountered. I was "assisted" by an older sales associate with glasses and gray hair who was immediately dismissive, impatient, and openly uninterested in helping me. When I asked about the Starburst collection, she offered minimal responses and refused to let me try on any pieces, making it very clear that my presence was an inconvenience. Her tone and body language were condescending, as if she had already decided I wasn't worth her time. This level of service is embarrassing for a brand that positions itself as high-end. No customer should be made to feel unwelcome or judged for wanting to browse or ask questions. This experience left a very poor impression of David Yurman, and I will be taking my business elsewhere. The associate I dealt with is in serious need of customer service training.

From the owner: Now Open: Our New Location in Palm Beach!…read more Since 1980, David Yurman has defined jewelry for all lifestyles through unconventional artistry. Using the finest precious metals, rare gemstones, and innovative materials, David Yurman's master craftspeople make jewelry and timepieces of enduring quality and beauty. From iconic Cable bracelets to inventive new creations, these designs for women and men express effortless American luxury and superb craftsmanship.

I do not normally like to leave a bad review, especially for such a high end store but the…read moretreatment I received here did not live up to what I would expect from Van Cleef. I called the 877-826-2533 e boutique # before visiting the store as the store was about a 40 minute drive. I knew I wanted an Alhambra bracelet and was inquiring on the 877 # some questions before heading to the store. I got to the store mostly knowing what I wanted and the door was locked, but a man opened it for me. I had a woman come up to me and I let her know I wanted to shop for and look at a few Alhambra bracelets as well as their new Ladybug bracelet. She sent another woman out to help me and told me that the only Alhambra bracelets that they had were the ones they had out on display with the diamonds and they were out of stock on all the other ones. She then brought over the ladybug bracelet because that was in the display case, and I knew that was in stock, and I tried it on. I was not crazy about it as I really wanted the Alhambra in blue, white MOP or another color I can not think of the name. She even went on to tell me that the ladybug could not get wet and could not even get hand lotion on the ladybug or it would ruin it (something the e boutique and Miami store told me was not accurate) She did not offer to order anything for me, and did not offer me any advice at all and was quick to be dismissive . As I am walking out I see the other woman over there with ladies drinking champagne and I was not even offered a glass of water. I get offered water at a bare minimum at any high end store I walk into. I called the 877-826-2533 e boutique on my way home and they put me in touch with a lovely woman names Maryna from Miami Design District who took the time to talk with me, send me photos of the colors available (or available to order as they have some out of stock) and emailed me a link to pay for it all within 5 minutes of the call. Someone from corporate should really look into how this store handles some of their walk ins. I had on yoga pants and a t shirt and certainly felt judged.

Most beautiful, very sturdy or they fix anything even 10 years after anything happens. Don't get…read morethe fake, everybody will know.

I own a Tank Francais watch from the early 2010s and have been planning to have it go in for the…read morefull work up. (Which is recommended every 10 years to ensure the watch is in top shape.) I had put off the service for a while due to other responsibilities or priorities and decided to take it into the Palm Beach location while there after Christmas. This location is located in the same plaza as Saint Laurent and Hermes, along with other stores and brands. There is parking and valet parking but keep in mind when you go that you may need to circle for a spot, especially if you go during a peak time. It's a beautifully laid out store with a great variety of jewelry, watches, accessories, and some stationary items. Because I was there the day after Christmas, I put my name on a wait list to see the watch maker. It took some time as there were people ahead of me, but when the watchmaker was available, he was professional, knowledgeable, and pleasant. He explained the timing, details of the service I was requesting, and where the watch would go for service. I felt confident and decided to go ahead with the service. He promised to keep me in the loop throughout the process. Around early February I received a call from the watch maker saying my watch was back from being serviced. I drove down around store opening and was able to receive my watch back promptly with a travel pouch to carry it in. When I went to pick up my watch on Friday, the store was quiet and not as busy as the first time I went. (I spoke with a clerk over the phone prior to picking up my watch and she explained that week days were quieter and often one did not need an appointment - she explained weekends and holidays are busier.) The store is a beautiful location and has a lot of natural lighting. They did an excellent job with my watch and I was pleased with the work.

Leslie and the manager are quite useless besides making a commission, which I genuinely feel is all…read moreLeslie cared about. Gave me a scratched bracelet then refused to exchange it.