I own a Tank Francais watch from the early 2010s and have been planning to have it go in for the full work up. (Which is recommended every 10 years to ensure the watch is in top shape.) I had put off the service for a while due to other responsibilities or priorities and decided to take it into the Palm Beach location while there after Christmas.
This location is located in the same plaza as Saint Laurent and Hermes, along with other stores and brands. There is parking and valet parking but keep in mind when you go that you may need to circle for a spot, especially if you go during a peak time.
It's a beautifully laid out store with a great variety of jewelry, watches, accessories, and some stationary items. Because I was there the day after Christmas, I put my name on a wait list to see the watch maker. It took some time as there were people ahead of me, but when the watchmaker was available, he was professional, knowledgeable, and pleasant.
He explained the timing, details of the service I was requesting, and where the watch would go for service. I felt confident and decided to go ahead with the service. He promised to keep me in the loop throughout the process.
Around early February I received a call from the watch maker saying my watch was back from being serviced. I drove down around store opening and was able to receive my watch back promptly with a travel pouch to carry it in. When I went to pick up my watch on Friday, the store was quiet and not as busy as the first time I went. (I spoke with a clerk over the phone prior to picking up my watch and she explained that week days were quieter and often one did not need an appointment - she explained weekends and holidays are busier.)
The store is a beautiful location and has a lot of natural lighting. They did an excellent job with my watch and I was pleased with the work. read more