After getting treated badly and unprofessionally at the Palm Beach location I called the E boutique number and told them what I was looking for. I was informed it had to be ordered at a store level. They put me in touch with Maryna at this store who immediately texted me photos and asked my email and told me that the order could take 4 to 6 weeks I paid partial payment that day and less than a week later Maryna texted me that my bracelet was in. However, she was on her way to the hospital to go into labor and to see her colleague Blanca at the store. Talk about dedication!! They would've overnighted it to me however, I wanted to see some of the other colors they had. The store is off of the main street and it's behind Christian Dior so it's a bit difficult to find but once I found it I was let right in and was offered something to drink and she brought all the bracelets that she had for me to see and try on. I wound up going with the original one I wanted Blanca was extremely professional and helpful. When we were leaving, it started to pour down rain, and she gave myself and my husband umbrellas. Great store, lovey people. Worth the extra drive rather than going to palm beach. read more

We had a wonderful experience here with Sam! He was friendly, patient, and showed us all of the options available. He offered to order anything we couldn't find in store and he took great care of us! I had previously visited the Palm Beach and Design District locations and couldn't get help at either place, but Sam was amazing and I will go to him for all of my future purchases! read more

I went into the van cleef and Arpels in design district to purchase a bracelet, with my family. As soon as we entered the boutique we were greeted by the entire staff feeling VERY welcomed. A sales associate named Joseph came up to us at once and introduced himself, he offered us his assistance immediately asking us " is there anything in specific you were looking for please let me know I will be happy to help" we mentioned to him that we wanted to purchase a 5 motif alhambra bracelet. He told us absolutely, he then led us to his desk. As soon as we sat down a boutique member approached us offering us something to drink. We decided for some water and they came out extremely quick with a beautiful presentation that included a box of chocolate. The box of chocolate was gourmet and the presentation and packaging was beautiful, not to mention the taste, DIVINE! I was discussing with Joseph that I was interested and between in the agate 5 Alhambra bracelet and the malachite. Joseph took his time to explain to us the difference with the stones all about the bracelet. I explained to him that I wanted to have a piece I could enjoy and wear everyday. He recommended for me to go with the blue agate one since it would be perfect for everyday wear. He went out of his way to know what exactly I wanted and how he could help me with that. I ended up choosing the blue. Our experience with Joseph was great we laughed and had a good time. While I was in the boutique I saw another couple walk in to purchase a piece and they had their dog with them. I saw that the team brought out a dog bowl with water it was adorable. It's so nice to see a place where the staff cares about their customers and pay attention to small little details. The boutique was also extremely beautiful & clean. After we purchased the necklace we were brought out extra chocolates to take home. Our overall experience at Miami design district boutique was AMAZING. We would like to thank Joseph as well as everyone on the team there. I would highly recommend if wanting to buy a piece from Van Cleef & Arpels to come by to the design district location. We will 100% be back. read more

Joseph is always amazing! Very kind, gracious and eager to make your shopping experience extraordinary! Appreciate his professionalism and ability to find the right item to complete your collection. Thank you Joseph! read more

Thank you to Arturo and Mia for the amazing service! They made shopping at this store a great experience! Thank you!!

Recently opened right in the heart of the Miami design district. Such a beautiful local. The opening of the store was just jaw dropping. Van Cleef is a very traditional and beautiful brand of jewelry, where every thing is crafted with perfection. The local is very big, and has very nice staff to help you with whatever it is you want to buy. If you go, ask for Anjad, she will help you with whatever you may need. She's very sweet and will help you with anything. Definitely recommend to go see their beautiful jewelry! read more

Terrible customer service. I own many of their items and the most recent purchase got broken twice one week after I bought it. They store fought us to make a return. The associates are poorly trained, classless, and rude. With so many high end jewelry options available, fortunately I never have to go back. read more

I purchased a pair of earrings at this location last week. As background, I have shopped at many Van Cleef stores, including Beverly Hills, Paris and NYC, and own several pieces. Van Cleef & Arpels is not just selling jewelry, it is providing an elegant experience... from the little box of chocolates and drinks served beautifully while you shop, to the polite and gracious sales people who know exactly how to promote the brand. It is a fine line at stores like this - the salespeople need to present themselves as elegant and high-end, while not being snobby or obnoxious. The employees obviously don't make the kind of money that many customers do, at really expensive stores like this. And obnoxious salespeople don't make return sales - or promote the brand properly. Every other VCA store really balances this perfectly. Salespeople are gracious and friendly, but also very professional and knowledgeable. However, the Miami design district store is awful. The manager (a young man- I forget his name) is just condescending enough that it becomes obnoxious. Maybe he's trying to seem high-brow? He does not know how to speak to people. He also doesn't know the merchandise well - maybe he is new?- but he did not have any idea of the different collections or any of the company motifs or history. But it gets worse! My boyfriend and I heard him mocking some customers who left without purchasing anything. We were really shocked. There is also obvious and uncomfortable tension between several of the female coworkers as they angle and compete for customers. It's really not a classy place because of the employees. And after we purchased a beautiful pair of earrings, the salesperson sort of handed it over and barely made eye contact - not even a thank you for shopping! In fact, the only employee worthy of Van Cleef is the security guard who held the door and made a very elegant impression. The manager and the female salespeople really make this a shoddy store, that has the VCA merchandise...but none of the elegance and class that makes the brand special. Everyone says it's hard to get 5 star service in Miami - but this location is 1 star at best. I won't be shopping here again - in fact, Cartier is right across the street. read more

I'm liking the decor inside this new boutique near the fly's eye dome at the Miami Design District. The architectural design is inspired by Miami's teal and pink colors. Once inside, you can see those colors reflected on the jewelry cases. If you look up where the end of the pillars meet the ceiling, you'll see ripple designs. They are there to resemble water. The lounge areas give this boutique a very laid back feel. Its two stories, make sure to visit both floors. read more