my 2013 Mazda3 needed work on exhaust system. I chose to wait while work was being done. Paul…read moreworked diligently to complete the repairs and take care of an additional item necessary for my safety. I only trust Conrad's in Vermilion to work on my vehicle. The service is beyond expectations. The team is honest and professional at a fair cost.

Last time I go there. When the counter guy goes im not trying to nickel and dime you as he nickel…read moreand dimes you. Went in told them i had 3 leaks, easy to see and i changed the power steering pump and its feels like its binding in the Column area. I hope to see a video of them staring at the 3 leaks for the hr diag i paid for. since they charged me 2 hrs work of diag ,1 for the 3 very visible leaks and 1 for the steering issue. fucking 5 mins to lift a vehicle and say yup, were the rest of those 55min go to if not staring? All Veterans stay away if you can.

10/10 recommend. Joe (boss) and Tim ase tech, both definitely went over and beyond and answered all…read moremy questions and showed me under my car what was wrong! Very throughout They will be fast and efficiently. I am definitely coming back for all my service needs. I will be referring to my friends for sure

I cannot say enough about this place. I'm a 64 year old single women, and over the years I have…read morebeen led astray many times by auto mechanics looking to make a few extra bucks off of your lack of mechanical knowledge. These two gentlemen went above and beyond to help me. At a beyond reasonable price I might add. I had a fuel line leak, and it was explained to me clearly what my options were and they respected my decision and had it fixed while I waited. Many other customers came in while I waited, and I watched them go the extra mile for each and every one of them. You could tell by the very interactions and conversations, that every customer left with the same gratitude for their service that I did. Well done guys and thank you for service to our community. I will highly recommend you. Thank you again.

My vehicle broke down on the Ohio turnpike. I had my car towed here. Family owned business, very…read morefriendly! My car battery died as I was traveling East. They checked the entire car to figure out what was going on. Turned out to be nothing. If my vehicle ever breaks down near them I will definitely come back.

We just moved from Columbus to Lorain and have found our tire and service center! These people are…read morefast, friendly, and more importantly, honest. Very happy with our experience and plan to bring all our vehicle needs to Deichler's.

Although I did not buy my latest vehicle from them, I wanted to write and say Jack LaForce is the…read morefellow to look for when you are at Liberty in Vermilion. He did everything anyone could ask when searching for a used vehicle and I actually felt bad that the vehicle he had available was not the equal of the one we bought. His had a better price, to be sure, but the engine and features we were looking for in a truck were more met in the vehicle we did end up buying. Jack did everything he could with what he had to work with, of that there is no doubt! A couple years ago, I was involved in the purchase of a vehicle for a lady friend of mine who was new in town and a bit put off by the car buying experience as a whole. But we did find a nice vehicle at Liberty she purchased with an extended warranty and has been happy since. So I can say that my experience with them was good. Oh, and a couple decades ago I bought my first F-150 from Liberty in Vermilion and that truck ran over 500,000 miles with hardly any maintenance required except for oil changes. When I finally had to have it hauled away, the engine still purred as I drove it onto the trailer to the wrecking yard. For that matter, it may still be running somewhere to this day. One of the finest vehicles I have ever owned.

First time I've ever visited this dealership and couldn't be more unimpressed. Not only could they…read morenot find the keys for the vehicle I was interested in, but they couldn't find the vehicle either. Yet, it was still listed for sale on their website as well as other websites. I'm Thinking it was click bait to get me to come in so they could try to sell me something else. I'll take my business elsewhere.

TL;DR: Wow, what a change in experience! In case you don't want to read all the way through, it…read moretook SEVEN HOURS to do an oil change and mount tires. Per the sassy shop advisor, they are not properly trained to install tires unless they are their own. So if you're part of the 15% of people who buy tires at a dealership, they can take care of you. I was so excited about this place last time I came here. Even though it took three hours to do an oil change, I didn't think much of it and let it go. Oh, how experiences can vary. I made a 1000 appointment for an oil change, tire install, and alignment. If you've ever done any of this before, an oil change takes a half hour or so. Tire mounting and install should be a half hour or so. Alignment, less than a half hour. I rounded all this up to an hour each. Figured at the VERY LATEST, it would take three hours. So say 1300, right? Well I arrived at 0900 and they offered to give me a lift home. Odd, it shouldn't take too long, but whatever, I'll hang out at home. When I asked about the time frame, they said it should be a little bit. No real estimate. Mark signed me up for text message updates, and told me he would call when the tires were installed regarding the alignment. So I'm doing stuff around the house, and realize, it has been HOURS and no update. No text message, no call, nothing. So I tried to call Mark back, and the receptionist said he is not at the desk, but will call me back as soon as he returns. This was at 1430, FOUR and a half hours after my appointment, five and a half hours after I dropped my car off. Another hour and a half goes by, no calls, no text message updates. So I call again, and wait for someone to answer and give me an update- at 1600, this was SIX hours after my appointment, SEVEN hours after I dropped it off. For an oil change and tire mount! So I wait for them to pick me up, and the guy who is driving said they were finally starting the alignment when he left, and it should be done by time we get there. I asked him about why it could take so long, and he said he had no clue. He did say he was wondering why it was sitting around the shop and no one was doing anything with it. We get there, and apparently they just got done with it. 1741, they ring me up. They didn't do an alignment and said it was fine. So from my appointment time to checkout, it took SEVEN HOURS AND FORTY ONE MINUTES to do an oil change and tire mount. Of course I was polite and didn't take out my frustration with the tech and receptionist. They had no clue how it could take so long, and left it at "Sorry it took so long." As I went to the car, the four boys standing around looking at the car giggled away, and said that it was a beautiful day to have the car out driving. I found that a bit snide, and couldn't help but respond with "If my car wasn't here for seven hours to get an oil change, I'd have been able to drive it today." In came the sassy shop advisor. He seemed to be very offended that I wasn't pleased with the wait. Apparently this is par for the course, and I should be grateful to have waited. He then went on about how he was generous to let me bring in my own tires, and he is risking liability by installing tires not sourced by him. He has "never heard of someone bringing in tires" and said "we can't do that." Obviously that's a load of garbage, 17 million tires a year are bought online and installed. Tirerack actually has 18 recommended places to install them in Vermillion, though none of them are Pat O Brien. I guess when I ordered tires POB sells and recommends for my car, I shouldn't have taken them to POB. They were polite enough to take the receipt off of the tires and staple it to my invoice. But I get why. Had I bought the tires from POB, they would have been $400 more. Tirerack also gives you manufacturers rebates. So I get a gift card for $70 from Michelin for my Michelin Pilot Sport A/S 3+. I assume they wouldn't mention that to me, since they didn't bother to mention the $20 mail in rebate for my oil change- I found it online. So I could have spent $470 more at POB, and not had the free Road Hazard warranty, and maybe not gotten the attitude. So, if you don't care about price, and have no value for your time, you'll do alright here. And when you don't hear anything about your oil change for seven hours, just start calling and eventually you'll get squared away! In case you're looking for tire services, I'm attaching some of the recommended places in the area, like Kasper Toyota or Porsche of North Olmsted. And like the POB website says, if you want friendly and knowledgeable service, go to any of their dealerships but this one.

Follow through when they promise to get information to you. In this case the manager that said he'd…read moregive my wife and I information on the White Corvette on the lot. First he said he'd give us info before we left... no time for that, he'll email it.... No time for that either. So my last new truck purchase at that location is my last purchase. If the manager is that bad his staff will be too (even though David tried).

A pretty good mechanic shop. I've taken my car there a few times for different problems and they've…read morealways been able to fix it and pretty quickly too. I haven't had any troubles from them that I've had at another mechanic in the area. I will continue doing business with L&M as long as I still live in this area and will recommend them to others.

had my car towed from them about a parking violation; they towed my car legit 1.1 miles away to…read moretheir lot, and had me pay 260 dollars to get it out of the lot. They first told me to pay 290 but I got it down to 260 once I asked why it's that expensive (especially for that close of a distance). The car was only there for a couple hours, I don't understand the insane pricing and how they wanted me to pay almost 300 dollars at first. Also did not give me my parking ticket I had to pay and texted me on Facebook messenger 2 days later about how they had my parking ticket; the police said it should have been in my car. Very inconvenient and not the most organized.

Got my car all the way together did some frame work after insurance would have totaled it out but…read moreshe's running good as new now !

I hired this mobile mechanic to diagnose and repair an issue with my vehicle and paid him $550 for…read morethe job. He told me the problem was fixed and left, but shortly afterward the vehicle began leaking fluid again in two different locations. I contacted him immediately, but he did not return to inspect the issue or provide me with a written estimate, receipt, or documentation for the work performed. He had stated that his work came with a 90 warranty, but he did not follow through on returning to look at the issue after I reached out. I had to move the vehicle to a public parking area because the leak continued and the transmission fluid level was extremely low afterward. This was my experience, and I'm sharing it so others can make an informed decision.

My 19 year old son spent 3 days outside in the cold trying to fix his own car. He's gifted in this…read moreway and has always loved cars. He has a strong work ethic and he wanted to do it himself. He was excited to take the challenge and learn along the way. The job reached a point where it required tools that we do not have. He knew he needed help so he called our local shop, S&S. We wanted to support an independent, small business in our town. The Owner showed up with a flatbed while my son was still bolting the wheel on. The Owner climbed under the front wheel without being asked, to bolt the tie rod back on. It seemed like good customer service at the time. He took the car and we waited for a call with an estimate. The call never came. The next day they called my son to tell him his car was done, and handed him a bill for $646.10. The Owner charged my son $175 to tow his car 2 blocks to his own shop where they did the work without first discussing with my son what it would cost. My son bought all the parts, they were in the car. My son did 90% of the tear down, with the right tools, which I assume they have, it would have been a 2 hour task at most to install the new axle in and put it all back together. They charged $100 hr, and insisted it took them 4 hours. When I questioned the desk attendant, he told us the owner told him he had to crawl under my son's car and do all kinds of work just to get it on the tow truck. He tightened a bolt. It was 2 minutes of his time, and no one asked him to do it. This is about character. If they're willing to take advantage of a 19 year old young man, how do you think they will treat you, your son, your daughter or your wife?

Great work I was very pleased with the work I got done…read more Dealt with Bud and Dylan both were very knowledgeable

Good luck getting them to answer the phone in the service department. Apparently they are too busy…read more I'm sure with this kind of service they won't be for long.

Car troubles are never fun or good, but it happens. Shane and Mark were absolutely great to work…read morewith. Extremely helpful and efficient. I would absolutley take my car here again.