Literally this is a 5 star review, I had actually said to my wife, "this is good as it gets" Easiest people to deal to rent a car. I have rented cars many times, from airports and from separate rental companies, even u-hauls. The process was straightforward and quick, The documents needed are nothing but everyday items (DL, Insurance, Credit or Debit card). The prices were a few dollars cheaper than ANY other local rental agency (I was impressed) Even the economy (I asked for the cheapest since it was a work vehicle) was a car I was not ashamed of, no damages and it was clean and smelled good. I had been waiting on my credit card to get re-issued to due to fraud that had happened so I only had a debit card. They took it without ANY guff, (that cannot be said for enterprise, and places like Alamo won't even accept them now) and the fee "hold" was what I had expected. Staff was cheerful and friendly, I felt like I was renting from a friend more than a business. - Overall I would DEFINATELY recommend this to anyone in need of a rental car. I will use them for any other rental need in the future. Great Prices, Friendly staff. read more

Great customer service let me reserve a car ahead so early have great deals and promos

Nice clean cars reasonable prices quick and easy service and the employees were very helpful

We rented a trailer to move our child nearly 1000 miles away. Just days before the move our transmission went. We got our vehicle in the shop and the transmission done only to find about halfway through the journey that it started to act up again. Hours later it then began to cause the transmission to overheat. Needless to say I call because now I don't know that we will make it home to return the trailer where we got it only to be told we can pay $2000 to return it elsewhere. Are you kidding? It's a $250 rental and to reduce risk of your equipment we can pay $1750 more. I then contact the CEO who indicates he can help and get this taken care of for us. He then sends a message indicating that this store will contact us to set it up only for them to call and say they can now give us a discounted rate of $1700 to return it here at Ft. Bragg. How is this helpful? While we have rented in the past we will never use their service again. Not only do they not care about the customer but they clearly do not support our Military families who have these frequent moves. read more

I would not go because they have crappy cars. The price is about the same as going to Enterprise. The cars have VERY high mileage and they do not have a lot of cars. Most of the cars have some mechanical issue due to the high mileage. I would not recommend this to anyone unless you want to drive a crappy car. Rentals are supposed to be fun while you go to a vacation spot or using one while you get your car in the shop. read more

We had originally booked for a Monday, but changed our mind to go for Wednesday.' Not a problem', they said, 'the car will be waiting for you, when you come' The car, although billed as small, was spacious enough for 4 people. And was clean and well-running.The people were friendly and accommodating [even printed off our boarding passes for us] and weren't counting 'to the minute' when we brought it back. Oh yes, and when we returned to the UK, we found a little thank you card waiting for us. I'd use these people anytime. read more

Do not rent from Value Plus What a Unhappy Unsatisfied customer I was today ! So I rent a vehicle Sunday morning and I picked it up Sunday before they closed at noon. It was for my daughter, her transmission went out . We rented it til Wed afternoon only. When we got home my daughter was like ugh this car is filthy and grimy inside. I feel dirty. I'm like ok no problem , we can wipe it down. My daughter works second shift and she was on her way to work later that Sunday evening. She put her stuff in the backseat and gets to work and pulls out her stuff and there is shattered glass stuck to her belongings and while grabbing her stuff she almost cut herself on her hands from the glass that was on the seat as well as the floorboard. What if Karen put Donny in the back seat ! Glass would have been in his paws I called Value Plus on Estate first thing Monday morning and expressed to them that the vehicle was dirty but no biggie but I was very upset about the glass in the backseat. The lady I spoke to at Value Plus said sorry about that , the person that had the car before you the boyfriend broke out a window because he got mad at his girlfriend who had the car before us. So clearly I'm not making this shattered glass up because there's a story behind it. So the lady said to me , I'll talk to the owner about some type of discount. I said thank you , greatly appreciated. We get to drop the car off on Wednesday and the owner was there as well as the same girl I talk to on the phone on Monday who told me about why there was glass in the back seat.The owner thought about it and only wanted to give me 10% off of my bill. I said I did not think that was fair enough and nobody could ride in the backseat because of all the shattered glass as well as thankfully no one got cut. The owner kept interrupting me while I was trying to talk and he had enough nerve to say to me well you're going to put on the do not rent list as of today. He expressed to me I could go to Enterprise down the street next time. Trust me I well. He said to me well you should've looked in the back seat a little better and looked at the car more thoroughly before you rented it. He was trying to say I was lying about the glass or that I was lying in general and maybe I put it there. Really because your staff is the one that told me the previous renter had done this. He asked his employee did you tell her this and she said yes I did . So after his employee admitted this , he just turned his head and ignored me. Maybe your staff should vacuum and clean your vehicles better. Bottom line he only gave me 10% off . PATHETIC!!!! So I paid the bill and I will never go back! Oh that's right he said he was going to block me from ever renting again. What kind of service or business is he running! I did nothing wrong. Even my 21 yr old daughter was angered about his manner and attitude. Very very sad! I actually feel real sorry for this individual. Clearly he is in the wrong business! read more

I was in need of a large seating capacity van to transport a bunch of guys to a paintball bachelor party. We originally needed a van for about 12 guys, so we went with the 15-passenger van figuring it may comfortably seat 12. I wish I could've found a layout of the van's seating arrangement online, but the only option was to check it out in person. It would've been a real tight fit for 15 grown men in that van. 15 passenger= 4 on rear bench, then a 3 seat bench, another 3 seat bench, another 3 seat bench, then driver, and shotgun. More reasonable configuration for grown-folk would be: 3+2+2+2+driver+shotgun=11. The only downside was that we only needed it for 12 hours but had to rent it for 3 days since they weren't open early enough on Sat for us to pick it up, nor do they have an after hours drop or open on Sundays. Ended up costing me $300 for the rental, whereas if I was able to rent for one day it would've cost me $155 with the extra mileage I drove, not including the $75 for a full tank of gas @ $3.59/gal. Good experience overall with these guys. I will use them again for my next paintball transportation needs. read more

The check in process was very customer friendly with the girl knowing that I may not get my car back from the body shop till Sat morning. I rented the car at noon on Wed and returned it at 2:45 on Fri. The invoice showed it had to be back by noon on Sat. The girl that checked me out on Friday made me pay for the time up to Sat. I said I only had it two days and 2 hours. So because the invoice had Saturday she charged me an extra day. I paid it since of course there is no manager on site or owner. I called back later and left a msg for the owner to call me of which he never did. I would not recommend this place to anyone. The staff doesnt know how to charge for a rental! read more