Rented a vehicle by calling since the website was buggy. In the morning, a rep from corporate…read morecalled to make sure they could reserve a vehicle to which the store rep said yes. I arrived at the store after taking a uber, when It was finally my turn to speak to the store rep he left me talking mid sentence and went to whisper something into his coworkers ear they both shook their heads and told me they had no cars available.. His coworker later admitted they had rented out my vehicle prior to my arrival! I knew I should have just went with enterprise..

I got a rental car from Thursday through Saturday as I'm driving the rental car when I picked it up…read moreI noticed a crack in the windshield. I took it right back up there just to hear the manager tell one of the employees that he knew about it but the customer didn't know about it and they take pictures that they supposed to send you but they never sent it to you and then To found out that the Manager already knew about the crack, but if I would never saw it, I feel like they was gonna try to charge me for damage to the vehicle so they didn't have anything else to replace the vehicle so I was told to come back the next day, but then I was told to call first, but nobody never answered the phone so they took my number down and was supposed to call me when they open so I'll be available to get a rental that was returned overnight going on 2 o'clock. Nobody called me. I ended up going back up there just to sit there and wait for almost an hour to hear angry customers coming in and out and then on top of that just to get turned around again now I have a rental car with the glass that started off with me seeing a whole now it's spreading and I'm still stuck with it customers. Please pay attention to your rental before you pull off in it because the pictures that they take we don't know that the car have a scratch or anything because they're not gonna send you the pictures so you'll be better off taking your own pictures. Because I really feel like if I would've never saw the glass with the damage already done to it, they was gonna try to charge me for that and then on top of that these cars don't even be getting cleaned out right I found Old water bottles under the seat some type of stuff from somebody that was camping under the seat, baby oil under the seat and built up dust that look like it could be cat hairs I get a rental every week or every other week but now I'm gonna take my money elsewhere. like this, hertz is a joke from some of the workers that will have a argument in front of customers manager talking about customers in front of other customers instead of helping his customer with they concern, you sit there and be unprofessional so now I'm looking at it if they could sit here and talk about this customer what they saying about me when I leave in every other customer the same customers that come here and spend their money with you. We are the same reason why you guys have a job. PS and now I'm coming back-and-forth to hertz's wasting my money that I spent for a rental just to keep coming back-and-forth to get turned around y'all don't answer the phones so why do y'all even have phone lines?

We picked up a rental car at the Rockford Regional Airport where Allegiant airlines fly into. We…read morepicked up our luggage and walked over to the Enterprise counter. There had to be thirty people already standing in line. No one from Enterprise made any announcement of what the problem was, nothing. It got to the point where a lady in front of us called her friend to be picked up. It took an hour for us to get to the counter! Rumors started in the line that there were no cars. I called my brother to give him a heads up that we may need to be picked up. Talk about stress! When we asked the lady at the counter if they were out of cars, she said that there were plenty of cars, that a couple workers called in sick and that Enterprise management were at a convention and there were no supervisors at the facility. We finally got our car over an hour after landing! Note - Rockford airport is a very small airport with maybe 5 - 10 flights per day. To make matters worse, Enterprise sent me multiple invoices totalling over $58.00 to date for Illinois tolls, most of the cost was 'service fees'. I had tried to pay the tolls online but even after adding the license number of the rental car to the Illinois tollway system, no tolls ever showed up. Looks like a scam to me. Does this happen in other states where the user cannot pay rental car tolls online? Looks like a scam to me. I will NEVER use Enterprise Car Rental again!

The team on Alpine went out of their way to honor online reservation, even though it was last…read moreminute and they scrambled to get car for me. My return was smooth and they gave me a ride to the car dealership. they we're super busy and everyone was professional and helpful

BEN TOUSEY WAS EXTREMELY HELPFUL! He was very pleasant and explained everything else from top to…read morebottom about the beautiful car that we were renting for the day.

Car was very poorly cleaned, in fact we found a cell phone belonging to the previous renter…read more Unfortunately, instead of calling us directly, Enterprise gave our personal information to the other party who then called us while we were on vacation trying to get their phone back. Also, when we picked up the car we discovered one tire with low pressure only 3/4 of a tank of gas.

WORST RENTAL CAR COMPANY EVER. This review has nothing to do with my local AVIS facility. This…read morehas everything to do with the company overall and how horrible my experience has been to date. I prepaid for a rental on 06/11/24 and had to cancel due to a family emergency on 06/18/24. After receiving my cancellation confirmation, I called AVIS customer service to inquire about when I would receive my refund. Was told 48 hours. When 48 hours came and went, I called AVIS customer service and inquired about my refund due to me. Was told 3-5 business days. 5 business days go by and no refund. Call for the THIRD time now (on a Thursday) and told I would receive my refund the following Tuesday. Tuesday (07/02/24) rolls around and no refund. Call again to find out what is going on and was told THERE IS NO RECORD OF MY REFUND DUE. So, I request an escalation and they have to send it to the refund department? Wow. Demanded I get a call back from a manager/supervisor and was told that call would be anywhere from 24-48 hours. Really? Takes that long to review after 4 calls and confirmations of my cancellation? WORST RENTAL CAR COMPANY EVER. Do not use this company! Horrible customer service, keeping records, etc. If you do not want to get screwed or taken advantage of, NEVER EVER USE THIS COMPANY!

Horrible. I rented a Standard rate car at the airport location. (Not the usual Representative I…read moreusually deal with when I get to Rockford) This Representative didn't have the car I rented. He only had a TORE UP Compact Ford Focus with stained seats, smelled horrible and it wouldn't accelerate in a timely manner. It dragged. It was a piece of trash. My family that saw the car were shocked. Several times the car almost stalled out on me. I am disabled with a very bad back and I had a hard time getting in and out of the car. Yet, I was charged for the Standard price. Beware!

We flew in from St Pete, FL and reserved a car for tomorrow at the airport because they were…read moresupposed to be closed when our plan landed. We were going to Uber it to the hotel tonight, back again in the morning when they opened. To our surprise, a young man named Jason was behind the counter, and stayed and helped everyone get there car tonight. He was happily doing his job and not grumbling about working after hours, etc! Jason snd Alamo have earned my future business!!!! Great job Jason!

Alamo left my family and I stranded at Rockford Airport. I…read morewas able to make a rental car reservation for 1pm pick-up after I landed and I received an email confirmation. I went to the counter for pickup and I was told there is not any cars available and I will have to wait till 5pm for a car. How is it possible for me to reserve online for a specific time and receive an email confirmation? Well the manager, Cameron Carter said that he had cars on the lot but they are being held for people who made reservations in advance. So the fact that I had an email confirmation meant nothing to him and I was dismissed as such and treated as irrelevant "because there systems do not communicate". Do NOT rent a car through this location, you will end up very distressed and stranded like my family and I.

Rudest and worst customer service I had ever received. Did not have a car available but let me book…read moreone. Then when I get here they have you wait even though they know they don't have a car. They also lie and say they tried to leave you a message when they didn't and they are smug about it. Disgusting. Do not recommend.

Hey National! How about not taking reservations and then telling people when they show up to rent…read morethat you're it open? Got off flight from Mesa to Rockford only to find that the National desk was not open and there was no one servicing them. Then how do you take that reservation! Fucking idiots