Was very pleased with service. Got there and was treated professionally. Everyone there was in a good mood. You can tell they like their job which is rare today. I forgot to make a reservation but they helped me out. To me that's good customer service and that means a lot to me. I WILL definitely be using them again. They said they would be there within 10 minutes to pick me up from airport and they were. Van was waiting for me when I got there. Would recommend this place to everyone. read more

This was truly the best parking experience I have had at EWR. There were no hassles at drop-off. We unloaded my bags, gave them the keys, and within 10 minutes we were on the shuttle to the airport. Pickup was equally fast. We had no checked bags, so I texted the claim number after getting off the plane (as instructed). We waited less than 5 minutes for the shuttle, and our car was ready and waiting when we got to the lot. The entire staff was friendly and courteous throughout, and we always had help with the bags. I will definitely use them again. Highly recommended! read more

My car was taken care of and ready once i arrived at the location. Good prices definitely going back

I've been using airport parking for years and have watched them all fail. I used to park at this location when it was another company and it was the best. They then moved and became like the rest. I tried Value this past week and they were GREAT. Drivers were helpful, smooth transaction!! Park here you won't be disappointed!! read more

Drive up, they removed my baggage from the car, gave me a claim check with instructions for pickup and brought me to my terminal. Upon return I followed the directions to the pickup location, called for pickup and was back at my car twenty minutes later. Paid the bill and headed home. Will use again. read more

Easy to find using Waze. Instant attention by calm and pleasant young man who took our luggage. Easy check in and clear directions for returning. Great price too. Highly recommend. read more

I have nothing but good things to say about Value Parking. They were friendly, prompt and economical. Car was ready to go when we got off the bus and they helped with the bags. We've used other parking lots around EWR but will stick with Value Parking from now on. read more

Great service. When I pulled into the parking lot I was helped right away. I was in the shuttle just a few minutes later. The staff was very friendly, will definitely use this company on my next trip. read more

As far as functionality goes, no complaints there. We pulled in and we on our way to the Airport on one of their shuttles within 5 minutes. Once we arrived, we called the number to request a shuttle and within 5 minutes they were there taking us back to our car which was waiting for us right at the office. But aside from that, some minor complaints would be that the shuttle we rode in did have an odd smell - it could have used a good cleaning. There also seemed to be miscommunication between the driver and their office as they were trying to figure out passenger pick-up information while driving on busy NJ roads. All in all, no major issues with Value Parking and they did save us a lot of money compared to Long-term airport parking. read more

Efficient, courteous, helpful and fair. If you find a better combination than that, let me know.

Awful customer service. We were yelled at by one of their late night employees for being worried about an awful sound we heard leaving their lot, management said the employee helped us to the best of their ability. I paid for a car wash that was not done well at all, management says that the photos I sent in were after my car ride home so the dirt was accumulated then. There were deep scratches on our windows and an employee told us the manager would be able to review the tapes to see what happened, management stopped responding to my emails when I asked about the tapes. The cherry on top of this frustrating experience was being charged three times over the course of three days to total $260. It took another 2 days to correct and get the money back into my account. I didn't ask for a refund once and they couldn't even say sorry for the experience we had. Would never use again. read more

We arrived at Value Parking the afternoon of Jan. 24. The conditions were unusual, I'll give them that. Newark airport was mostly shuttered due to the storm the day before. But our airline, JetBlue, had instructed us to park, arrive at the ticket counter and then board a shuttle bus to a nearby airport that was allowing planes to take off. Upon arriving at Value Parking, we waited 5-10 minutes before an employee informed us that it was "illegal" to drive to the airport or on the roads at all, and that we were mistaken if we thought we had a flight. There were, in fact, numerous cars driving and parking at the airport when we arrived. The driving ban had been lifted more than 10 hours earlier, roads were perfectly fine. The employee quickly became irate when I started to explain our situation. Shouting, he demanded we leave immediately. I asked for a refund. He refused and said that we were out of luck because we paid through third party reservation service. Pressed for time, I left without further argument. We were running so late by that time, that I had to park in airport short-term parking in order to make the shuttle and we spent $99 on three days of parking. read more

Second time using Value. First time, everything went fine with the exception of pickup to get my car. We arrived back at EWR in the evening to roughly 30* temperatures. I followed the instructions on the card to notify them I had arrived. It took roughly 20 minutes to get a ride back to the lot. Not fun in the cold, but I had no other issues so I figured they just had a bad day or were busy. Kept my mouth shut. Last week I used their lot again, same thing smooth sailing until we arrived back from our trip. Called the number and spoke with dispatch. He said he has a driver there now and we can get a ride back. Find the driver and he says the van is full. I texted the number on the card just to be sure they knew I was waiting and got a response. 25 minted goes by standing in the freezing cold AGAIN. Now I'm done. We got a ride back and was checking out. Didn't have change for a tip for the driver, so I asked the attendant at the counter. In a rude response "I don't have change". That's the final straw. Will be using The Parking Spot next time. 2 bucks difference to have a van at the airport every 5 minutes is worth it. read more

By far the best parking at the airport. They are always fast and courteous. And great rates! Highly recommended.

Got us to the airport in a timely manner and picked us up in a timely manner BUT.....the next morning (we arrived back to lot late around 10pm and of course tired from traveling) I noticed that on the driver side there was extensive damage to my vehicle. We immediately contacted the manager ( not even 12 hours post leaving the lot) HE WAS RUDE, ABRUPT AND NOT WILLING TO HELP OR LISTEN IN ANY WAY. HE BASICLY SAID "TOO BAD" YOU DROVE OFF THE LOT. I just want to add that the way they had our vehicle parked the "bright lights" in the lot were obviously not shinning right on the damaged area. DO NOT PARK HERE......NOT SAFE! read more

Upon check in I had an extremely professional experience; the driver was very pleasant, the customer service counter was friendly and helpful, etc; but when I picked up my car I was a bit disappointed. I noticed an extremely large amount of bird crap (pigeons) on my front windshield. When I asked for a paper towel to wipe it off - yes there was THAT much - the four guys standing around all shrugged their shoulders. Finally one guy said "yeah I noticed that when I brought your car out and tried to use your wipers to get it off." Then he pointed me to the restroom to get some tissue and he walked off. I had to go back three times to get water and paper towels from the bathroom to get it off my car. I realize that they are not responsible for cleaning my car, but after he used the wipers to smear the crap all over the windshield you'd think he's be a little more apologetic and more importantly - helpful! When he came back and I asked him about it he said he can't control that. Again, no apology. Not sure if I will be back there. If you don't care what your car looks like when you get it back then go ahead and take it here. I've never seen that amount of blue and green colored crap anywhere - it must have been parked under a pigeon coop - it seriously looked like a broccoli and pea eating baby had squatted over my car for three days.... read more

Excellent experience. Tried them my first time parking outside of Newark Airport and everything was very easy and affordable! Will be using them on my next trip. read more

I have parked here several times and will go back again. They are fast and easy. I recently forgot a backpack on one of their vans and they held it for me until I could return to pick it up. Nothing missing. My one minor complaint is that the seat belts don't always work on the van. I don't mind this for me - it is a short trip and we are not going very fast, but it does make me a little uneasy when traveling with kids. I just make sure they sit in the seats where the seat belts work. read more

Outstanding experience and great value. From the moment we arrived to the moment we left 2 weeks later, EVERYONE we dealt with was exceptionally kind and accommodating. We were really happy with the service and the price. I will definitely use them next time I fly out of Newark. Highly recommend them. read more

Wow! These guys make you feel VIP. They are very thorough and organized. As soon as you drive up, someone is there to greet you and move your luggage into the shuttle bus. The font desk person is very attentive and doesn't treat you like he already spoke to a couple hundred travelers already. The shuttle ride is quick and they unload the luggage for you. When I came back, I called the number and the shuttle came within 5 minutes. We arrived back at the lot with the car waiting out in front with the trunk open and ready for your luggage. Quick, easy, professional, and courteous at competitive rates! read more

Used Value Parking for 12 days in September 2015. Couldn't have had a better experience. Pulled into their lot (easily found using their address on my GPS), and was greeted by a valet. Valet loaded our bags into the van (which was right there waiting). Went into the office (right at entrance gate) and checked in. Less than three minutes after pulling into Value Parking's lot, we were on our way to the airport. When we flew home, we followed the directions on the back of our parking ticket (make sure you take it with you) and the van was at the pick-up spot (outside baggage) within seconds of us getting there. Drivers and office personnel are friendly and very professional. Will definitely park here again. Oh and their rates are great! (Paid around $100 for 12 days - including taxes etc.) read more

Close spot to the airport. Car was ready when I returned. It did take about twice as long to pick us up at the airport as we were told. It may have been busy or they were short staffed; the fellow at the counter did apologize. It was a similar case the previous time we used them. Whatever the case, it keeps the rating on the place from being higher. read more

Service prompt and polite. This is the best experience we've had with a car pickup. Newark is notorious for disdainful car park places. This is the new exception AND worth the $ $8 day! Will be back!! read more

When we arrived, we were immediately taken to our departure terminal. upon return, we were promptly picked up. While gone, I ordered a car wash. Car was thoroughly cleaned. I've used several airport shuttles and this one is the best read more

This is the best place to park your car at Newark airport! I've used this company several times and have recommended them to friends. I've never had a problem. You don't have to park your car and when you return, It's in the front waiting for you. Drivers are friendly and very helpful with your bags. Never waited long for pick up. All this for a great price also. read more

I parked there one time. Last time. I entered my car's model, nothing popped up as oversize car. I got to the lot and the manager told me he'll charge me extra. I showed him the reservation and the rate, but he didn't care. I was in a rush and didn't have time to argue or find another parking. They charged me extra for my car. I will not park there ever again. Poor customer service and handling. read more

I've used Value Parking a few times and they have always been excellent! Great experience and good price, shuttles are efficient, your car is waiting for you ready to go when you get back. Highly recommend. read more

I came home from vacation to find an item missing from my car. It had been in the console. Not only did the manager refuse to take responsibility, but he was very nasty. Don't use them...they don't protect your personal property & won't take responsibility for their employees behavior. It would be so easy for them to do this as they log who moved your car & when, plus they have cameras! read more

Great service. Reasonable prices. The front desk person was kind and patient with me (frustrated traveler). The shuttle driver was courteous and friendly. Took our bags right away. I would use them again with no question when parking at EWR. read more

This place is awesome. We booked online (which made it cheaper), we arrived and they parked our car for us, took us right to the airport and picked us up right when we called upon our return. Our car was waiting for us when we got back to the lot and they were thoughtful enough to not leave our keys in the car risking it being stolen (which had been happening at other lots in the area). We were very pleased with this lot and would definitely use them again. read more

Just flew out of Newark with a group of 11 with three cars. We all parked at Value for a week. My family was running very late for our flight (parked the car 30 minutes before boarding). I had registered online and called ahead to let them know we were going to be late for the reservation. I was told not to worry and that I was already in the system. When we arrived they had me checked in and immediately grabbed our bags and helped us put them in the van. We were at the airport in just minutes. Coming back, I texted them to let them know we were ready for pick up and the van was there in minutes. The cars were waiting out front and check out was super fast and easy. Everyone was very friendly from beginning to end. If we ever fly out of Newark again (which I will try to avoid because of how awful the airport staff is) we won't hesitate to park at Value. read more

This is the place if you are looking for a hassle free parking. Staff are professional and courteous referring to their clients by name. My car was waiting for me with AC on. They even jump started my car prior to me getting there. Highly Recommended!! Keep it up. read more

Why would anyone park anywhere else. Fair pricing, prompt service and courteous personnel. Can't believe it's Newark Airport!

This was the best parking experience that we have ever had at any airport. The staff was courteous when we dropped off the car and when we picked up. Shuttle service was extremely efficient. While on the shuttle going to the airport, we realized that we had left a bag containing our lunch sandwiches in our car. The driver called the office, and the next shuttle brought our sandwiches within a few minutes. The location is great - easy to get to from major roads near the airport. Very short shuttle ride and very reasonable pricing. Will definitely park there again. read more

I'd give them a 5 but they backed into something and did some minor damage to my car. How do I know? I keep it clean and notice every scratch. After picking it up and getting home I washed it like I do every week and saw the damage. I am not a fan of having someone else park my car, especially when they bang it around. Also, appears they scraped or pushed off some snow on the back window which left some white marks that I will have to remove. Again not major, just annoying. The service is good, drop off and pick up for me was very fast. It is about an 8 min drive to airport and your car is waiting for you under cover when you get back. BTW if you want to make a formal complaint about damage you need to have done a walk around with the staff when you dropped the car off. I did not know that because I did not read the fine print on the ticket when I was on my way to airport. I may give them another try but I am uneasy about leaving the car for them to move around now. read more

Without a doubt, the best service anywhere. I'm a frequent parker here. And it's always great to know that if I'm running a little late that the Value Parking team is still going to get me to the terminal with time to make my flight. It's an even better feeling to get off my return flight, know that I'll be on the shuttle in just a couple minutes, and be welcomed by name by the outstanding Value Parking team. You need to park here! read more

I'm a female, I travel alone quite a bit and Value Parking is the only place I will ever use. I want a convenient, clean, quick, and friendly place to leave my car. Value Parking fit the bill on all accounts. A man named Jim was at the front desk, friendly and kind, and the staff was just as terrific. This place is all good! read more

Ive never did long term parking before having come from NYC so I was very nervous. I reviewed many places on Yelp and decided to go with Value based on reviews. They were great, and inexpensive. The shuttle was there when I arrived and took me right over to the terminal even though it was just me. Upon return I called for the shuttle and they told me 5mins, it was probably 7-9mins but from my first call until I was in my car was under 20mins. My car was pulled out and waiting for me when I arrived. The checkout process was just as quick. Great service hopefully they stay this way, I plan to use them in the future as well. read more

This place deserves 7 stars for their price, efficiency, professionalism and friendliness. We arrived at 5:30 AM at this place last Thursday. Our bags were quickly unloaded from the car. By the time I came out of the office to drop my key and pick up the claim tag, our bags were loaded in the shuttle and in less than 3 minutes (by the time we arrived at the place) we were on our way to the airport. On return, our flight arrived @ 12:30 AM (not PM). I called them as we were getting off the plane, by the time (10 minutes) we got to the waiting point the shuttle was already there. When we arrived at the place our car was already in the front, once again our bags were quickly loaded in our car, made payment. We were on our way home again in less than 3 minutes. Best value for your money. Look no further. read more

Best experience parking so far at EWR. These guys were prompt and had my car ready and waiting (with the back door of the SUV open and ready to receive our 4 pieces of luggage) when we arrived back from our vacation. Also very polite (even when I could not lay my hands on my receipt at that moment). Easy in and out. We will be back to our new go-to off airport parking. Thanks. read more