I needed their help after my house was hit by lightning and badly damaged. They showed me what my…read moreinsurance would pay for and then 6 months after the job was done they told me I owed them for premium upgrades, which was never discussed or documented. I had already gone elsewhere for estimates but they seemed desperate for the work. Biggest mistake I ever made. Keep looking.

Got an excellent quality used fridge with modern features from here at a good price when my ancient…read morefridge finally died. Was thrilled to save hundreds dollars over buying the same product new. Delivery and installation was quick and painless. They even hauled away my old one.

Brian is the best. He can figure anything out and does not give up. He is my go to for appliance…read morerepair!

We called East Coast Appliance Repair on Dec. 23, 2025. The repairman was old, rude, and not even…read morewilling to bill us if he came out. He rudely insisted on payment up front and even said it would cost $120.00 just to come out although we've had someone who is a repairman look it over and we were told what part we needed. He also had the gall to say he will not bill us because 300 to 400 Chestertown people never paid him. HE IS RUDE!

They did great work on my bathroom for a great price. The end result was great and I'm very happy…read morewith the results. I'll be sure to contact them in the future for any upcoming projects.

BEWARE! I'm forced to now take administrative steps against the company because they left our job…read morewith the wrong kitchen cabinet doors (wrongful order that they promised to rectify and replace) and have also misplaced our cabinet door hardware (I estimate $2,500-3,000 total costs). The doors are expensive and they've recently just said 'ya we're not going to pay for them' to get replaced. They've played games with me for 5 months (since March) going hot and cold on finishing the job which includes getting to the point in July where I actually drive 2 hrs to a distributor they identified to verify the new correct doors only for them to go silent for 6 weeks, not place the order, and after 6 weeks just tell us its not going to happen. During a big reno-job for a 1,000 sq/ft condo the company's CEO misordered a number of things (faucets, bathroom vanity's) and cabinet doors which do not match what we already had on the walls. The time and patience I've given this company for their front office has been incredible - including hostility and hangups from the CEO on phone calls. I do no believe the front office of this organizations is capable of managing a larger job and its complexities (not to mention dealing with insurance companies and how to go back and forth on prices and costs). The only upside, I appreciated the handyman they sent out as he worked his butt off and had to constantly redo the work from his rotating cast of sidekicks who seemed brand new.

I hired Steven and his team to renovate a very tricky basement space and also for moving my kitchen…read moreto another room. When he came out for an estimate he took the time to really understand the project and form an estimate and plan. Him and his team did an excellent job and great quality work. He is a very nice guy and I would highly recommend hiring him.

I was referred to this company by an associate and initially I was grateful for the referral…read morebecause I was in a bind and needed renovations at my home done immediately. I gave a lot of grace in the beginning due to time constraints that were outside of the company, but soon started to see that the GC was the problem. I was told the project was going to take 3-months - it took about 8 months to complete and I'm still waiting on some items. A lot of work had to be redone due to it being installed improperly or sloppy work. I expressed how I wanted things to go and the contractor did their own thing. I issued the last check with the impression that they would come back to fix my shower because on the best day the water is hot for maximum of 2 minutes and cold after that . I haven't heard from the contractor in months. I've called, emailed, spoken to the assistant that said they would call back but haven't. I would not recommend this company at all. They lack customer service and follow thru, the work has been subpar and it's a struggle finding someone with good work ethic and integrity

Great professional service and quality hardware. Would highly recommend a visit to a locally…read moreowned hardware that treats you like family

Dave is very knowledgeable and will go out his way to help every customer. Great family owed…read morehardware store. Great customer service. His driver Mike even offered to deliver my products. They are small enough to know you and big enough to serve you.

Craig did a phenomenal job on our newly built shower. He listened to what we wanted and put in the…read moreniche and tile to our specifications. Will call back in a heartbeat for any future tile work!!

I didn't want to write this, I took two days to give myself time to not be angry. I'm still angry…read more Here's the story (it's a little long so grab a beer or whatever your favorite sipping beverage is): On Friday, July 17th I went into Van Dorn's Kingsville location and spoke with Marty. I found him to be a very nice man. We spoke for about 10 minutes and he gave me a quote for two different above ground pools. He told me that since I walked in the store, vs calling or messaging online, I was eligible for a free site survey. He asked me if I'd like that and I told him for free..sure! He told me he'd have his site survey man, Charles, contact me. I thanked him for his time and left. On Monday, July 20, a man with a safety vest was walking all over my property. I went outside to find out who this person was....he was from Miss Utility. He informed me he was there because he was told I was purchasing a pool from Van Dorn pools and he had to check out where they were going to dig before they put the pool in. I informed him I was not buying a pool from Van Dorn pools and I asked him what made him think that I was. He told me "Dave" told Miss Utility was buying a pool from them. He grimaced and left, his time and Miss Utility's time, obviously wasted. I called the Kingsville office immediately and ended up giving Chris, their chemical analyst, an earful. I informed him that, in addition to dealing with this strangeness, I had a giant tree fall on my house a few weeks ago and I didn't have time for more stuff to deal with. After being told Marty was off and not back until Thursday. I then decided to locate the owner of the company, Chuck Stafford, this is a small family owned company. I called their Reisterstown store and spoke with Jim, a salesman like Marty. I told him the story and he was aghast. He said that something obviously went pretty wrong in Kingsville and he'd try to get a hold of Chuck. Jim from the Reisterstown store is interested in customer service. Its important to note at this point, I'm stunned at the audacity of the folks up in Kingsville to assume after a 10 minute conversation I was actually spending thousands of dollars with them. Again, stunned and laughing at the absurdity was where I was. A few minutes later, I got a phone call from Dave. Dave is Marty's manager in Kingsville. We didn't even exchange pleasantries, nor was Dave interested in what happened. I asked him if he'd like to know why I originally called and he indicated that he was not interested in why I called, he was only interested in knowing whether I wanted to do business with them or not. I told him no, I was not, he then hung up on me. I once again called Jim at the Reisterstown store who was either truly horrified or pretending to be horrified...I'd very much like to believe it's the former. He assured me he'd try and get a hold of the owner. It's been 3 days and no call from anyone at Van Dorn. I have read some wonderful things about this company and I really hope that I am an example of a chain of events that don't usually happen and went horribly wrong. I've told a number of people about this so far and we all find the situation obnoxiously laughable. Seriously, shame on you Van Dorn.

I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.