Most considerate of your needs! Has a Fabulous Array of glasses to choose from, prices are very…read morereasonable and fast turn around! I've been going here for years and am always receiving compliments.

In recent years, the name "Karen" has become cultural shorthand for problematic and entitled white…read morewomen. I am pleased to say that Karen who owns Eyeglass Outlet is a different breed completely -- a wonderful pillar of the Lebanon community and proof that small town customer service lives on! Two years ago I bought progressive lenses here and after trying them for a couple months I reluctantly concluded that I could just not adjust to them and I returned, expecting to be out of pocket several hundred dollars for this failed experiment and was completely surprised when Karen told me she could exchange them for two pairs glasses of different strengths , with no additional money due. The two pairs have been great. I have stopped in a handful of times for her to adjust the frames and to tighten some screws - always for no charge (although she has a cookie jar on the counter to which people are welcome to contribute and she will, in turn, give to charities in the community). Today, nearly 2 years later I returned because the coating on my reading glasses has started to come off. I really didn't think anything could be done about it but wanted to know how important it was and/or how much it would cost to replace the lenses. Karen took one look at them, checked on her computer and saw that I have had them for a few weeks shy of two years which means the lenses are covered by a full warranty and she has ordered a replacement set of lenses for me and will call me next week when they come in and will put them in my frames -- again for no charge and again with a "thank you for coming in." I can't imagine wanting to buy glasses anywhere else

I can't say enough good things about this business. Making an appointment was easy and the woman I…read morespoke with on the phone was pleasant and helpful. When I arrived to my appointment, I didn't have to wait. Everything was right on schedule. Dr. Gallagher did a thorough eye exam and was very knowledgeable about my specific vision issues (relating to side effects from a previous procedure and an illness). He took time to answer all of my questions and I didn't feel like he was in a hurry. Back in the area where frames are sold, there was no pressure to buy frames from them. In fact, they gave me a laminated card with my prescription to take with me (presumably to make it easier to buy frames elsewhere if I wanted to). I had some unique vintage frames that I wanted to get my new prescription put into and they were able to do them for me on the premises. It's unique to find a place where someone with this skill actually works in the shop. The glasses were ready in a few days and reasonably priced. Every single person there was pleasant and helpful. I know you can buy cheap glasses online, but I'm happy to support brick and mortar businesses in the community that offers excellent service. You get what you pay for.

I called with a simple question about a bill I received, and the experience was incredibly…read moredisappointing. The gentleman who answered the phone, Bill (the owner), was extremely impatient and rude from the start. He told me he couldn't answer my questions and abruptly hung up on me. I called back simply to ask when the doctor would be available so I could speak with them directly. Once again, Bill said he was too busy to tell me when the doctor would be back and hung up on me a second time. There is no excuse for treating patients or their families this way. Basic courtesy and professionalism should be expected from any medical office. Based on this experience, I will not be bringing my daughter back.

I tried Dr. Warren randomly, since i didn't see any useful online reviews of local eye doctors. I…read moream really, really glad that I did. He went absolutely above and beyond, and got me the best prescription I've ever had. He actually had me come back two or three more times (for free!) to check and adjust the prescription until it was perfect -- and it really made a difference each time. Not only is my vision sharper, but the prescription lets me relax my eyes like I never could with my other prescriptions... my eyes are less fatigued at the end of the day, and it's much easier to use a computer for long periods of time. He also really encouraged me to adopt healthier eye care practices. I don't know how he makes any money giving out this kind of care, but I know I'll be going back!

Didn't really feel valued as a client when I walked in, there was delay in getting any help, I…read morefound the woman to be abrasive, absent, and unhelpful. She didn't have the same attitude with the previous person she was working with so don't really know the reason for the attitude switch...nonetheless...I deferred to purchasing my glasses online. It cost more, but no one should feel that dismissed...and I certainly was not going to spend money at an establishment that didn't value me.

As a busy student, I've found the team at Hanover Eye Care to be perfect for my needs…read more They have been very accommodating when I've needed to reschedule, offered fast and efficient in-person service, and Jenna made it easy to do things virtually (sending info by email, and even texting me the link to order my contacts). 100% recommend if you want convenient, quality service.

WRFE are excellent. They went above and beyond with both myself and my husband when we had issues…read morewith new glasses. They are helpful, and professional and I cannot recommend them highly enough.

I wish I could give them 10 stars!!! I had an absolutely AMAZING first experience!!!…read more The two ladies at the check-in desk were warm, welcoming, and friendly. They were on top of their game with knowing what my payments would be, and when there was a question, they called the company then and there to get it straightened out. One of the ladies, Tina, took me to the back for the autorefractor (I think that's what it's called) as well as the "puff test" to check the pressures in my eye. She made me very comfortable, and we laughed together at my reaction to getting the air puffs! Next up, I went in to see Dr. Robinson, and she was ABSOLUTELY FANTASTIC!! She was warm, welcoming, and friendly. She laughed at my jokes and did a thorough exam. I can tend to be anxious in these situations, but I was very comfortable around her. We made light conversation in between, which was very nice, and she answered all of my questions. She also did a contact lens fitting, ensuring the ones she chose for my trial were covered by the comapny paying for them. I also noticed that she checked and doubled checked to make sure she had numbers written down correctly. She also somehow made the whole "which is better: one, or two? One, or two?" experience less less terrible. Finally, I saw Elaine for a contact lens tutorial, and wouldn't you know it, she was just as warm, friendly, and welcoming as everyone else!! She showed me (by modeling on herself) how to properly insert and remove the contacts, and then she had me practice. I had a little bit of trouble at first, but she was very patient and encouraging. She shared with me how to properly care for and clean my contacts, as well as some tips and tricks. She was extremely thorough and helpful, and she answered all of my questions! I've been wearing glasses for 20+ years, and this is the absolute best experience I have ever had with an eye doctor's office. I will definitely continue to see them, and recommend their office to all of my friends and family.

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

Optician Tina Robinson made special accommodation for my elderly friend. Without her going the…read moreextra mile, she would not have wearable glasses.

Tina is that ,one of a kind customer, service oriented professional who cares as much about people…read moreas she does about helping us all see more clearly.

I have been a patient at White River Family Eyecare for years. My husband and I both see Dr. He…read moreand she is AWESOME! I have a medical condition that I am seen for, along with my annual eye exams. Dr. He saved my vision when I had a flare of rheumatoid arthritis which could have caused vision loss. Dr. He has expertise in this field and she was able to see me right away and saved my vision. Every time I go to the clinic the front staff greet me with a smile and make me feel like family! They are always helpful, professional and welcoming. The technicians I have the pleasure to see are always helpful, professional and very customer service focused. I would highly recommend the White River Family Eyecare group to anyone with special medical needs or just need a pair of glasses!! You may have a wait to be seen but it will be well worth it! LOVE THIS GROUP and HIGHLY recommend! THANK YOU FOR ALL YOU DO!!!

Super disappointed. Been a customer for years. I asked a medical question during my exam and…read morethen they charged it a medical visit and my insurance wouldn't pay for it. Customer service for eye glass fitting was long. People who walked in for eyeglass repair were seen before my daughter who had an appointment.

Just picked up my new frames at Artisan eyewear and I love them. Natalie provides excellent quality…read moreand service with all of her eyewear. She helped me find a great pair and had custom magnetized sunglasses made to fit. So pleased. There's a wide selection of stylish frames so Artisan Eyewear is the place to find your next new look. Thanks, Natalie!

I like to shop local and wanted to pop in and see about giving my business to Natalie who went…read moreabove and beyond with helping me pick out some flattering frames for my face shape. I could not be happier with my choice of Theo Tottori frames and glad we ended up tinting my lenses a tad. Thank you so much for all your help and I look forward to doing more future business with you in the years to come.

Amazingly great customer service and quality eyeware at affordable prices…read more I cannot say enough good things about my experience with Marilyn Peterson. She was professional, knowledgeable, and fun to work with. She took extra care to make sure every measurement was precise so my progressive lenses came out perfect. I've had some nightmare experiences with a different optical source that resulted in multiple attempts to get glasses I could read through. After ditching 5 pairs of glasses I finally went to BJ's. Not only did BJ's get it right the first time, I got a great deal on two pairs (regular and sunglasses), and then I received a handwritten thank you card from Marilyn a few days after picking them up. THAT is old fashioned GREAT customer service!! Right now BJ's Optical in W Lebanon is not open every day due to staffing issues but you do NOT have to be a BJ's member to access the optical department! I highly recommend them to everyone!

Decent selection of frames, friendly staff, reasonable prices, lots of promotions in the vein of…read morebuy one get one free, half off, and so forth. Unfortunately, they were unable to put lens into my own frames. The lab refused! Nevertheless, it's a good service for the community. Their optical services are only available to BJ's members.