I have been a patient at White River Family Eyecare for years. My husband and I both see Dr. He…read moreand she is AWESOME! I have a medical condition that I am seen for, along with my annual eye exams. Dr. He saved my vision when I had a flare of rheumatoid arthritis which could have caused vision loss. Dr. He has expertise in this field and she was able to see me right away and saved my vision. Every time I go to the clinic the front staff greet me with a smile and make me feel like family! They are always helpful, professional and welcoming. The technicians I have the pleasure to see are always helpful, professional and very customer service focused. I would highly recommend the White River Family Eyecare group to anyone with special medical needs or just need a pair of glasses!! You may have a wait to be seen but it will be well worth it! LOVE THIS GROUP and HIGHLY recommend! THANK YOU FOR ALL YOU DO!!!

Super disappointed. Been a customer for years. I asked a medical question during my exam and…read morethen they charged it a medical visit and my insurance wouldn't pay for it. Customer service for eye glass fitting was long. People who walked in for eyeglass repair were seen before my daughter who had an appointment.

This business is trying to provide people the correct lenses and glasses, period. The staff appear…read moreeager to make every effort to achieve this end. Staffers impart the message that a client's satisfaction with both payment and treatment are tantamount. I am amazed at the work rate of doctors and staff, here, but it appears they are not put-out, easily. This commitment to everyone's most comfortable eyewear and satisfying vision could be overlooked as aspects of a good team ethos. But, such qualities are only acquired by each persons' conviction that your experience matters more than the image they want to impart to you.

I called with a simple question about a bill I received, and the experience was incredibly…read moredisappointing. The gentleman who answered the phone, Bill (the owner), was extremely impatient and rude from the start. He told me he couldn't answer my questions and abruptly hung up on me. I called back simply to ask when the doctor would be available so I could speak with them directly. Once again, Bill said he was too busy to tell me when the doctor would be back and hung up on me a second time. There is no excuse for treating patients or their families this way. Basic courtesy and professionalism should be expected from any medical office. Based on this experience, I will not be bringing my daughter back.

Fantastic customer service! Visiting from out of town and I forgot my contacts at home. I reached…read moreout to the office and they were so helpful and quick to respond! Appreciate their helpfulness and understanding. Highly recommended!

WRFE are excellent. They went above and beyond with both myself and my husband when we had issues…read morewith new glasses. They are helpful, and professional and I cannot recommend them highly enough.

As a busy student, I've found the team at Hanover Eye Care to be perfect for my needs…read more They have been very accommodating when I've needed to reschedule, offered fast and efficient in-person service, and Jenna made it easy to do things virtually (sending info by email, and even texting me the link to order my contacts). 100% recommend if you want convenient, quality service.

Most considerate of your needs! Has a Fabulous Array of glasses to choose from, prices are very…read morereasonable and fast turn around! I've been going here for years and am always receiving compliments.

In recent years, the name "Karen" has become cultural shorthand for problematic and entitled white…read morewomen. I am pleased to say that Karen who owns Eyeglass Outlet is a different breed completely -- a wonderful pillar of the Lebanon community and proof that small town customer service lives on! Two years ago I bought progressive lenses here and after trying them for a couple months I reluctantly concluded that I could just not adjust to them and I returned, expecting to be out of pocket several hundred dollars for this failed experiment and was completely surprised when Karen told me she could exchange them for two pairs glasses of different strengths , with no additional money due. The two pairs have been great. I have stopped in a handful of times for her to adjust the frames and to tighten some screws - always for no charge (although she has a cookie jar on the counter to which people are welcome to contribute and she will, in turn, give to charities in the community). Today, nearly 2 years later I returned because the coating on my reading glasses has started to come off. I really didn't think anything could be done about it but wanted to know how important it was and/or how much it would cost to replace the lenses. Karen took one look at them, checked on her computer and saw that I have had them for a few weeks shy of two years which means the lenses are covered by a full warranty and she has ordered a replacement set of lenses for me and will call me next week when they come in and will put them in my frames -- again for no charge and again with a "thank you for coming in." I can't imagine wanting to buy glasses anywhere else

I have gotten superior eye care with fields of vision. They're professional., and their customer…read moreservice services wonderful. I love my frames and it was difficult to choose from all the high-quality and current frames.. I would recommend to anyone. Glancing through the reviews, it appears that the -ones occurred many many years ago, and I can't relate to those customers complaints at all.

They're always super friendly and patient. I've been getting my glasses from their establishment…read morefor a couple of years now. My dad even knows the owner

Dr Hastie is extremely knowledgeable about eye issues and is very thorough in her exam. She is…read morereasonable regarding plans to solve issue, patient and has a lovely office and staff!

I have been coming here for about 3 years now and absolutely love the care that I receive. Dr…read moreHastie and her staff our outstanding!! Located in a quaint selfstanding building, this establishment makes you feel like you are part of a family. The service is top notch whether you are on the phone or in person. I have been her for routine checkups and same day visits for issues that arise. They are always so accommodating to get you evaluated. There is an optical center within the building. Nice selection of frames. They do not have a lab where if you wanted to use the same frames and replace lenses. I cant imagine finding a better place than Valley Vision Eyecare to service my opthalmological needs. I am shocked I could not find it on Yelp and hope my initiation of getting them on helps the community to realize what hidden gem they have that deserves recognition.

Excellent service value & selection. Skilled optician. Will adjust angle of glasses; knew when…read moresomething was off when I didn't.

Biggest selection of quality frames in the area! Lenny provides excellent service and is extremely…read moreknowledgeable. He has an onsite optometrist so you can make an appointment or walk in most days! I highly recommend!!