FYI: Doublecheck your bills from VALLEY PET CLINIC, especially if you recently had a new pet vaccinated and/or fixed. I've gone to Valley on and off for quite a few years, to see Dr. Joe, who is a great vet. Unfortunately, the office staff are very much not great, and my last transaction with them turned into an over a month long nightmare. I recently took a rescue kitten in to be brought current on vaccines and to be fixed. When I paid for the first round of vaccines, the lady at the register said that they now charge for the first round and the booster together, when I questioned why the price was so steep. I HAD to pay for the next round the first time around, and COULD NOT opt to pay for the booster when it was given. Okay, fine. I paid. That left only the fixing to be paid for. The booster shots and fixing were done at the same time, several weeks after the first shots. I dropped the cat off and had to get to work. My fiance picked him up and paid for the proceedure. When I called to see how things were at home with the groggy cat, I asked about the bill and was shocked at the total. They'd charged for the fixing, and the shots, AGAIN! I called to politely enquire about what happened and the person I talked to had an immediate foul attitude and began somewhat loudly insisting that the bill had been correct. Eventually I had to firmly insist she look up the first time I'd paid, and when she did, she then sheepishly admitted that, yes, I'd already paid for the shots, and the second charge was in error. After agreeing that I'd been charged twice, she quickly stated that there was absolutely nothing she could do to make it right. Excuse me? You charged me twice and now that you have the money, too bad for me, huh? When I mentioned that was somewhat... illegal..., she finally said she'd credit my NEXT visit for the amount I overpaid. Considering this was a rescue cat I wasn't sure I was even going to keep at that time, and my next visit wouldn't be for another 6 months, for a significantly cheaper rabies booster shot, if I even had the cat that long, I told her that was unacceptable. By this time it was 20 after 4 in the afternoon. She finally said that if I could get back to the office before they closed at 5, she would refund the erroneous charge back onto my fiance's card, but if I couldn't get back that evening, WITH HIS CARD, she wouldn't be doing anything about the situation. This meant I had to leave work. I did, because the amount they were tying up was over a days' wage for me, which is pretty substantial to my budget. Got to Valley at 4:30, and waited half an hour while three different people tried to figure out how to refund the erroneous charge. Eventually, they said they'd just have to cancel the entire amount charged to the card and I'd have to pay in cash for the fixing. Fine. I handed over the cash for the neuter operation. Except, they never cancelled the original charge to the debit card at all. I ended up paying for both the shots and the neuter TWICE. We waited a month to make sure the charge was never refunded. When my fiance called their office to mention that the refund had never shown after a month, the person got an attitude, said that their system showed that I had paid for the neuter only that day, and insinuated we were trying to get one over on them. We ended up having to turn the receipts, all of which we kept, over to my fiance's bank to dispute the charge as a fraudulent transaction. There was plenty of evidence for the bank to go after and recover the full amount from the first charge to his debit card, and they did. Thing is, there is absolutely no reason the entire thing had to be such a fiasco, and there was no excuse for the foul attitude I had to deal with in trying to politely deal with the situation. I love Dr. Joe, but I'm not going to be doing business with Valley again. I caution others to be vigilent in checking what they get charged for when going there. read more