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Valley Inn Motel

5.0 (1 review)

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3 years ago

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Sleep Inn Provo Near University - Sleeping area

Sleep Inn Provo Near University

(62 reviews)

$$

Review for Sleep Inn (Booked via Priceline Pay Later):…read more My husband and I are retired, and I am disabled. We have two well-behaved chihuahuas who are service dogs. We were traveling cross-country on a budget to visit our daughter and booked a room at Sleep Inn on January 21, 2026, using Priceline's Pay Later option for a total cost of $93.79. Our experience at the hotel was frustrating and disappointing. Unlike our previous stay at Motel 6, which was fully paid through Priceline without issue, Sleep Inn unexpectedly charged my credit card upon arrival. The front desk clerk said he would charge the $93.79 Priceline price but also placed a $50 hold for incidentals, which he said would be released within 7-10 days if there were no problems. He did not provide a receipt when I asked. Later, I checked my bank account and saw two charges: $143.79 and $50. When I went back to the front desk to clarify, asking for a receipt the clerk said the receipt would be given at checkout. An hour later, a third charge for $93.79 appeared on my account. In total, there were three holds that significantly reduced my available balance and caused me considerable worry during travel. I am still waiting for the charges to clear up, but this unclear billing process and lack of communication is unacceptable--especially for travelers on a tight budget and seniors like us. I urge SleepInn and Priceline to improve transparency and ensure their billing policies are clear to avoid causing such confusion and financial strain. Travelers, particularly those who are elderly or disabled, should be cautious when booking here. Overall, I cannot recommend SleepInn based on this experience due to poor communication and confusing payment handling.

I love finding cheap hotels that are clean and feel safe. This met those needs. The breakfast was…read moredecent, staff were kind, and the room was clean. Everything functioned as expected. The sandalwood shampoo and soap smelled so good! I did not use the pool or hot tub but they looked enjoyable. The only downsides were that there was a family with small children bouncing off the walls (and beds, I assume) in the unit above me almost all night and day. I don't blame the hotel for that though. The breakfast area is also pretty small, but they make good use of the area anyway. I will stay again. Thanks for the hospitality!

Valley Inn Motel - hotels - Updated May 2026

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