Liberty Square has nice apartments close to BYU campus. Social reputation that holds true and I really enjoyed my stay here. SUPER upset with the cleaning checks. The white glove cleaning checks are 100% a money grab. Spent hours cleaning, took photos, got a fail and upon checking the photo, a zoomed in photo of a single hair that was left behind on the back of the toliet failed me. If you go to liberty square - DON'T CLEAN on white glove checks. They charged every one of us $75 dollars - some of my roommates literally just left and didn't clean, should have copied them instead of painstakingly going over mine to avoid what was apparently inevitable. read more

Horrendous management and living spaces. As a bachelor I had low needs and expectations and this somehow still severely disappointed me

Don't ever live at liberty square. If I could leave a 0 star review I would. Moving out I received almost $400 in charges for things that were already broken when we got there or other building issues like the plumbing. The blinds were broken when we got there but we were charged for them. I never received a key fob from the office but I was charged for not returning it. Don't ever live here it's horrible. read more

Definitely a place to avoid! This is the last of my kids to live in provo and Liberty Square is by far the worst of the apartments. Very dishonest. So many extra fees- rent, internet, utilities, parking, garbage, credit score, insurance-, cleaning fees-be careful and opt out of what you can. Very poorly managed and so run down. If you do choose to live there take pictures and DOCUMENT EVERYTHING when moving in and ask for a mold check. We had to clean the entire apartment top to bottom before moving in and still paid cleaning fees out the nose. The carpets haven't been cleaned in years. Filthy! read more

DON'T MOVE HERE!! Liberty Square is awful. Terrible Maintenance! We had a main line clog in our building that filled our tub with fecal matter. We reported it as an emergency to maintenance and they took 5 days to fix it. Wifi goes out decently often too! This place is the worst! read more

Liberty Square Apartments - Fecal Matter in our bath tub - Apartments Near Me - Provo, Utah

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liberty square is evil do not live here. they charged me for a ton of things that I had no idea about. for one, I paid my balance and it said 0 and the next day they charge me 100 bucks because my bank account want configured corrctly read more

If I could give this 0 stars I would. Awful experience, amenities are often closed for "work" staff is unhelpful, extremely overpriced. You're better off finding something else or paying a little bit more for a lot better. read more

Can not get any one on the phone. The apartments are trash. The parking sucks. Stay away

This place is a joke. I do not recommend anyone living here. Ugly and outdated apartments with TERRIBLE management. We have had a leak all year, and just now they have started to fix it, but they are doing it as slowly as possible and leaving us with no kitchen to use. They do not care about students, just about the money coming in. DO NOT LIVE HERE read more

Sincerely the worst living conditions of any complex. Our roof fell through (yes, literally, pictures attached) with a person and landed on our kitchen table while we were in the apartment. They then tried to fix it, leaving paint on all our food and making another hole in the bathroom they had to fix. Any applicable medical bills for either us or the people upstairs were not covered, (or offered) and they made the people above us sign an NDA for undisclosed benefits. We did not sign one. This place is a joke and needs to be reconstructed, both managerially and physically. Rent and surprise fees they throw in for no good reason (that still break contract if not paid) are worth probably an extra thousand dollars per year. I have no idea how nobody has sued these people yet. read more

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Bad management and our heating was out for weeks and not fixed even though we requested multiple times in winter. Bad building quality and repair jobs but will charge on cleaning checks for a bit of dust. Even though the baseboards in our bathroom are nonexistent and have nails sticking out read more

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Horrible management. Hidden fees. Horrible communication. Don't live here. Amenities are in disrepair and are bad.

DO NOT LIVE HERE!!! My time at Liberty Square Apartments has been incredibly frustrating. The building is outdated and poorly managed. The bathroom mildew is unbearable and scrubbing it doesn't help and then you get charged for being the problem. I have cleaned for hours to make sure the apartment was ready to be moved out of and somehow failed the cleaning check. Not to mention, when I moved in the apartment was disgusting. The management also makes unreasonable charges for failed cleaning checks, blaming tenants for issues that are clearly due to the building's poor maintenance. They refuse to address these issues properly. If you reach out, they are not willing to help you. I have emailed and they were not willing to work with me at all. They fee you for anything and everything they can. They will even charge you for problems from the previous tenants. Overall, Liberty Square Apartments is a poorly run complex with significant maintenance issues. Please beware of this when looking to live here read more

Please do yourself a favor and do not live here. When I first moved in, the apartment had not been cleaned. There were crumbs everywhere, dirt and boogers on the walls, mold covering every inch of the bathroom ceiling, etc. I scrubbed the apartment for hours and it was still dirty and they claim it to be "newly renovated" which is absolute BS. Sure it might be social, but it's not worth the expensive rent you pay for a shared room. The parking is horrendously expensive and if you don't have a parking pass it's impossible to find anywhere to park within a half mile. The worst part though is how unpleasant the front desk people are. They are extremely incompetent and lied to me several times about payments and sending maintenance in. The only helpful person is Bayli, the manager if you get ahold of her. The whole place needs to be inspected for mold and probably be bulldozed due to the fact that it is literally crumbling to the ground. read more

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Would love to discourage anyone from living at liberty square. Specifically Washington 3. There have been constant issues since they day we moved in but I would like to specifically mention the water damage and mold that they have ignored. They found standing water in the vents after one of my roommates had to leave for two weeks because of mold poisoning. After the initial discovery of visible mold they came and said they sprayed for mildew. Another request had to be submitted to get them to come clean the mold, violating their contract that says they have to take care of it immediately. They are currently claiming we are not living in deficit conditions. They are refusing comply with the Utah Fit Premisise Act (which they are violating in multiple ways) and let me and my roommates out of our leases. read more

Liberty Square Apartments - The mold that they sprayed with mildew after not cleaning. - Apartments Near Me - Provo, Utah

Avoid this property at all cost! Not only is the building run down and poorly maintained but management stole over $1,000 in security deposits when we moved out. We have tried to get them to show some kind of detail or proof as to why they took that money but to date no one has responded. Greedy Liberty Square has taken advantage of hard working college students for far too long. Regretfully, we are pursuing a class action suit against the property, it's managers and ownership. If you are interested in joining us for a security deposit refusal or any other issue please contact me. read more

This is the worst managed establishment I've ever experienced. You can not get anyone to return phone calls, text messages or emails. There is no mailbox to leave a voice message. If you call the "emergency line" for a maintenance issue or if you get locked out of your apartment no one answers and the call drops. I've also called their management company, Redstone Residential, and it's just the same. The apartment itself is fine, but if you have any concerns, specfically as it has to do with rent payment, security deposits, etc, you will NEVER get a hold of anyone who will help you. It is VERY frustrating and our kids are trying to adjust to college don't have time or experience to deal with this kind of mess. It may be the social place to be but stear clear if you don't want a headache like this to deal with. Just takes a little customer service to turn it around! read more

Look into red stone management before moving into any of their apartments. They'll try to charge college students illegally and will try to scare you into making false payments through eviction and not respond to emails from tenants. Never experienced a more unethical and scummy company in my life. read more

Management never answers, and water and utilities were off for over a week and they won't reach out to us to help fix the issues. Typical Provo slum lords. read more

I cannot emphasize enough how frustrating my experience here was. Management was very unhelpful and unaware. Sadly, they do not seem to care about their residents. I had many very unpleasant experiences here. I don't want to get too into things, but I think it's helpful when reviews give details. A few of my difficulties were getting flooded out of an apartment, needing to go into the office almost everyday to remind them to transfer my lease, had lost mail, filthy carpet, broken kitchen counter, broken toilet, etc. Which these are things that can happen at any apartment complex, but the problem was how little the management helped or cared about these issues. It was very frustrating and in the end, I strongly recommend living somewhere else. I've been to Raintree, Alpine Village, and King Henry apartments which seem like wonderful alternative options. read more

DO NOT LIVE HERE. It is way overpriced, living conditions are horrible, and management does anything possible to charge you more money. The apartment we moved into had mold in the wall (which had a huge hole in it) and it took them 2 months to do something about it. Regardless of what you hear about the social aspect it's not worth it in the slightest. Find anywhere else to live, it will be 100x better than this dump. read more

Maintenance crew is great... and that's about it. Office is slow to get things done. Their constant emails and texts is absolutely annoying and got out of that quickly. I had to call the city to report an overflow of trash in the parking lot last year that the office refused to acknowledge. Stairways were crumbling and were left that way for months. Parking here is horrendously expensive when the parking lot itself is practically vacant. Even then, they changed their parking lot queue policy multiple times in my year here. Office is not an inviting place- almost like stepping in there to talk to them is an inconvenience. Buildings are so close together and there are so many people that when you are trying to sleep, you can hear everyone in your little block either moving their car or watching a movie. read more

I'm still not sure why I had to pay 523 dollars a month for a tiny 6 man apartment with a shared room. They talk up the fact there's a gym and a hot tub, but the hot tub is literally open like one weekend every 3 months and then is locked the rest of the time. They aren't very good at enforcing rules so tenants just trash the place and face no repercussions. They emphasize the social aspect of the place, but it's definitely not worth the rent they are charging read more

This is the best place I have lived in my entire undergrad experience. This place is less than others but also not much more than cheaper places. Here are the pros - maintenance is very fast - super social - great amenities and events - great parking Cons - there is only 1 fridge for 6 people - you do have to pay for laundry and parking - if you want fiber your also have to pay for it - overall there are things that should be included in the overall price but are not. The cons at this place are similar to others that I have lived at. read more

Don't bother living here, maintence takes forever to respond unless you leave a public review. Chronic water and electricty issues, usually with little to no notice when it will be shut off for maintenance. it's also way more expensive than similar apartments all around the south of campus, so you would think they would take issues like this more seriously. Everyone I've talked to has had similar issues and most are planing on moving out after their contract ends. read more

Lived here for over a year in 2 different apartments. Both apartments flooded a couple times and the front office was super unhelpful everytime. We've had a hole in our wall and mold on our bathroom ceiling from before we even got here that theyve failed to take care of. Everything about this complex is super nasty and outdated. Its way overpriced! Go somewhere else if you can! read more

I am an easy going person, but living at Liberty Square was absolutely one of the worst experiences of my life-- a total nightmare. The management was absolutely a joke, and refused to work with me and the other tenants during the Covid-19 pandemic. Among other things, there was no insulation in our walls (we could hear our upstairs neighbors and downstairs neighbors constantly), the management refused to fix our dishwasher after it leaked into the basement downstairs... ended up just turning it off instead of fixing it or replacing it. When attempts were made to call the office, they were almost impossible to get ahold of. I could go on and on about how terrible this place is. I wouldn't recommend living here. read more

We haven't had hot water for the last 2 weeks!! I've called the office on 3 separate occasions and every time they promise that someone is coming out that day to take care of it and we still have no hot water! If you're late paying rent they'll charge you $50 but if they're 2 weeks late to fix your hot water they just don't care ‍ DON'T live here!! Not even close to worth the hype read more

At first I thought this would be a great summer apartment, but then the Internet sucked and then everyone failed cleaning checks. After we failed our cleaning checks we paid to have someone come and through bleach in the shower and then leave. Also, do not ever pay rent late, it's $50. Everyone we know also failed their cleaning checks. Pretty much, this place isn't all that great. read more

don't ever expect anything to work in your apartmen, water and electricity are liable to be shut off at any moment and maintenance will rarely show up to fix anything. the office is unresponsive and not helpful at all if they even bother to respond. parking is a nightmare anywhere near the complex and the parking passes are very expensive. the rent is also very expensive for an ap without consistent running water read more

Parked here for 20 minutes, got a boot written not 30 seconds after I got out of my car. Ridiculous

Overall, I would recommend liberty square to anyone looking for a fun, social apartment complex. It's close to campus and they do a great job of trying to throw an activity probably every month. The price may be a little high and their flat rate cost for utilities is a little steep but they have everything you could need, such as an indoor basketball court that you can reserve, a clubhouse, outdoor basketball court, pool, hot tub, weight room, and laundry room. I have to give a shout out to the maintenance guy because I've put in a work order to get things fixed like refrigerator door handle, the freezer, and a backed up sink, and he's there to fix it within hours. On the other hand, could only give this place 4 stars because of the problems I've had with management. They messed up pretty bad on my contract, but I won't bore you with the details. I've heard of a lot of others having problems with them and at one point, 4 of us in my apartment had 4 different rent payments one month. I'm not sure how that happened.... They did kind of remodel the apartments 4 or 5 months back but I don't feel like it really improved it much. They replaced the carpet in the living room and floor in the kitchen with laminate flooring which has resulted in more failed cleaning checks because they get dirty pretty easily. The door handles on all of the lower cabinets are also in the wrong place, they should be at the top of the door and not in the middle. The remodel consisted of just painted the cabinets, the walls in the living room, kitchen, and hallway, and replace the flooring there too. The bedrooms remained the same. The A/C isn't wonderful, it really doesn't get that cool. I've you have it running all night, the rooms don't change much but the hallway is always freezing every morning! read more

So, liberty square is a great place to live if your major and your work don't require you to be very busy. There are fun activities going on, the pool is relaxing in the summer, and the clubhouse is sweet. However, if you don't love a hard to work with staff, washing machines that only work on certain days, constantly having no hot water for your shower, and loud music keeping you up at night, this may not be the right fit for you. I go out of town often, and they seem to let us know we have cleaning checks after I'm already out of town. Because I don't sign up to clean, and haven't cleaned, they fail me and charge me. Due to this happening a few times, I asked the staff if there was a way I could avoid the charge due to being out of town. They informed me that there is no way that happens because there is only one day a month that they check to see if the apartment is clean other than the recheck, and so they have to fail and charge me. (Thanks TJ for being so kinda and accommodating on the phone). But don't worry, if that doesn't make you just love liberty square, you'll constantly bring your clothes to and from the laundromat without getting them washed because at random times none of the washing machines seem to accept your card, which happens about half the time. Luckily there is also an app you can get to pay for the machines, but you'll be pleasantly surprised when it works a whole 3/10 times you try it. This great way of saving cash makes liberty square a more affordable option as you'll continue to wear the same clothes without washing them for up to a month at a time. But if you aren't sold to live there yet, anytime you try to catch up on sleep before 11PM, there will be someone playing music and basketball right outside your window! If you love the sound of an egotistical Provo bro talking to you about summer sales, then just wait until you hear him on the basketball court at 1:30 AM! It may be the best wake up call you've ever heard! And are you trying to lose weight? Are you trying to go to heaven but sometimes lack the motivation? Well liberty square takes the liberty of having treadmills that don't work and instead, they turn off your swamp coolers so that during the first part of the summer, you sweat all excess weight of your body! This also keeps you awake on the nights when your Provo bro isn't up playing basketball! While they eventually turn them back on, there are two weeks that get you repenting real quick because you now know how hot the afterlife is if you don't. While you may be working and paying for rent on your own, liberty square also takes care of you by making your parents sign a lease agreement that ensures they will pay if you can't. Sure, you're over 20, but you can't be treated like an adult yet. That way, if you lose your job and can't pay the rent, that has a contract that is thankfully difficult to sell, you can stay at liberty square as you put an extra financial burden on your parents who hoped they'd stop paying for everything of yours once you turned 18. This way, the contract is so hard to get out of, and if you try to leave, they'll leave you a nice fine that you were just wishing they'd charge you. Oh, liberty square, all the great things I could say about you! I could go on all day! EDIT: After giving this review, they've decided to charge me for cleaning checks, claiming I did not clean areas of the apartment that I did, and then afterward coming and failing me again, charging me 35$ an hour for "someone to clean it" after I deep cleaned it; however, I wouldn't mind this if they were consistent throughout the apartment, but with rotting vegetables that have turned to liquid in our fridge and that roommate passing the first time through, it seems that I've been had! read more

Liberty Square truly is the biggest scam in Provo. They claim to have a wonderful social life but I found myself at someone else apartment every single weekend because there is never anything going on at Liberty Square. The office staff is always rude and they act like they hate you. Worst of all Liberty Square will do whatever it takes to charge you extra money and they do not care about their residents, they only care about the money. They closed all the amenities for over a month and still charged the same price and they will charge you absurd amounts of money for whatever excuse they can come up with. They will not help you with anything... in fact Liberty Square will do everything they can to avoid helping you. Whether it be parking issues, rent issues, apartment issues, they won't do anything to help, and they will make you feel stupid for even asking. Stay away from this place. read more

My brother and I lived here and we loved it. Rooms are nice and big (there are lots of floor plans to choose from) and the amenities are great - Fire pit, basketball gym, workout room, hot tub. Like most areas south of campus parking is hard to come by, but due to the location, it is only about a five minute walk to get to BYU. People here are fun to hang out and do stuff with. read more

Don't be fooled by their "cheep rent" because they will charge you every other possible thing that they can find. Management is a PAIN IN THE BUTT to deal with and only look out for themselves... not the students. read more

Unsafe and unkept. Car window smashed and all belongings stolen from underground parking area you have to pay extra for. Same thing happened to other friends and management states "not our problem". No cameras installed to ensure safety. Social atmosphere but totally overpriced for what you get. Management charges excessive fees to sell contracts - ridiculous. Redstone Residential, the management company who manages Liberty Square, Alpine Village, etc. is deceptive and dishonest. Use caution if you choose to rent here. read more

Its a great place and a great social hub. The management is a lot better than what everyone says, despite all of the old reviews. Yes the place is older, its been here for a while now but the new renovations are amazing! They constantly are doing fun things for their residents and trying to organize social events left and right. The only thing i didn't really like was the price. I feel like it was a little too much to pay for what you really got but overall, if you're looking to have a good time in Provo, this is the place to be. read more

Potential Liberty Square Residents: Liberty Square is the biggest scam in Provo. They claim to have great social life, which for most people is true. Yes, they have a hot tub and pool. Yes, they have a BBQ. Yes, they recently remodeled some apartments with wood flooring. But, in this past year at living at Liberty Square I have been scammed and hustled by Red Stone Property Management and the onsite managers at Liberty Square numerous times. Incidents: 1. My truck was blocked in by an onsite construction man's truck around 6 pm. I was unable to get ahold of liberty square all night, and then when I woke up in the morning with a boot on my truck, they refused to help or take care of the situation. I had to pay the 65$ fine to the boot company, and Liberty Square simply said they would tell their construction man to never park there again at night.... Thank Liberty Square for that 65$ 2. After months of waiting for a parking pass, I finally received on in the last week of January. The parking pass is 10$ a month. I was charged 10$ for all of January because that was when it was issued. I was only able to use that pass 3 times in January, but had to pay 10$... Thanks liberty square for ripping me off 10$ 3. In February, we received a notice of they'd be remodeling our apartment. We had three days notice. Remodeling that was said to only take two days, Took five. During this process we caught the remodeling workers looking through our fridge and eating our food. After reporting it to liberty Square, they simply said we are sorry. They did nothing to take care of the situation. We did not have access to our own apartment for five days. During this remodeling a worker broke A hole in the sheet rock. Later after the cleaning check which took place three days after remodeling, we were all failed on our cleaning checks, and they do not take into consideration that the house had just been newly remodeled. We were all fined a cleaning fee, individually, that was $30 an hour. We have six people living here, so that was $180. Also, our broom was stolen by the workers and used as they continue to remodel other apartments. Liberty Square told us that if we do not replace the room ourselves will be charged....Thanks for ripping us off $180.. 4. Also in February, we had sewage backing up through our bathroom sinks and shower. This obviously left a foul odor in our entire apartment. We were unable to get a hold of liberty Square until 10 PM to come and clean it on a Saturday. The sewage had a leak from the bathroom into the carpets in the bedrooms. They did not send out a carpet cleaning crew until the following Wednesday. We had to live in a sewage spilled apartment for three days. After talking to management hoping they would compensate us in someway for this hassle, they refused saying that it was our fault. In the end, we were compensated in no way and liberty Square continued to blame a sewage backup, that did not come through a toilet, but through the sinks, on us. This also happened to three other apartments on our floor. 5. I have continued to have the parking spot downstairs even though I ripped off in January. I do not get off work until past midnight on most nights, and when I get home and there are zero parking spots downstairs even though I have a guaranteed spot because I pay the $10 monthly. Liberty Square is told me that there is nothing they can do about that. I asked if I could park upstairs if there are no spots downstairs because parking upstairs costs less and there are always spots open at night, but by the manager I was told no, and if I did I would be booted, and they would not negotiate. 6. Recently, I had many problems with liberty Square trying to sell my contract. I paid you $275 security deposit when I moved in here, and was told $175 of it would be refundable. This is what was in the contract. After switching my contract over to a new buyer, I was told I would only receive $75, because there was a magical $100 transfer fee because I sold my contract. When I questioned the manager about this 100$ fee, she looked around to the other managers on duty scrambling for an answer. After stumbling over her words, I was just told that because it's a hassle for them to change the contract from my name to someone else's they would be charging me $100. Yes you heard that right, just for them to switch the contract out of my name into someone else's, A 10 second task on a computer, they would be charging me $100. Thanks liberty Square for again ripping me off $100... At the end of this semester I will have been scammed out of a total of $355. I WOULD NEVER RECOMMEND LIVING HERE. read more

Don't. Rent. Here. PLEASE READ THIS BEFORE SIGNING. I guarantee you and your friends can finds somewhere better for cheaper. Plus they force you to sign a year round contract. If you object, they like to encourage you by saying it will be easy to sell the spring/summer part of the contract because these apartments are so popular, but that is a bull-faced lie. About 3/4 of the guys in my ward wanted to move out in the summer for internships or job opportunities outside of Provo/Utah. 1 or 2 guys got lucky enough to sell their contracts (by paying the guys who eventually bought them.) A bunch of guys moved but weren't able to sell and they had to just pay the remainder of the year's rent as sunken costs, and the rest of us just had to suck it up and live here for the summer. Also, they kick you out a week before finals for the summer term, so even if you resign to staying in Provo and you want to take classes, you are screwed for finals week unless you want to give up even more money just to stay just a few days longer. And to make things worse, the wifi went out during one of the finals weeks, and they took 48 hours to get it fixed. Also, the walkway/stairs leading up to our doors is very disgusting and never clean. And if you fail cleaning checks, they will charge you to send a professional to clean your apartment, but they will never actually send a professional to clean your apartment. Very crappy ownership that takes advantage of students ever since Liberty took over. Renting here is a bad financial decision. read more