I just got done with an incredibly disappointing experience with Valley Industrial Trucks where about 2 months ago our electric tow motor stopped working. My foreman called Valley and they took our tow motor and dropped off a loaner. My foreman, who has a broken foot, wasn't in the back like normal and wasn't using the tow motor... and with a unit here that was working (the loaner), it slipped his mind to follow up on it. Fast forward a month and a half and I (the owner) stepped in after seeing the situation. There was no communication from Valley and I had to figure out what was going on. My understanding is that our tow motor needed all new batteries and a new control board when I made the phone call. I was told that they would get back to me on costs. Another two weeks went past and I made another phone call. I was told 'sorry for not getting back to you' and then said they couldn't repair our tow motor. Then I was told that I was going to be 'very happy' with an offer to buy the unit that was the loaner... only $16,000 and that they'd knock off $500 for the scrap value of our unit. Needless to say, not happy, and I told them to return our unit and take theirs. I got a bill for $1,600 for the rental of the loaner unit which I'm going to pay to make go away, but this situation would have ended in a much better resolution and cost my company a lot less had Valley just communicated to us and were on top of the repair. I'm so disheartened by the unfolding of events and put the blame partially on my foreman but also the company that didn't follow through with communicating. I had to instigate the follow-up twice which I shouldn't have had to do. Caveat Emptor. read more