Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

Great service. Reasonable price On time scheduling…read more Will definitely use this company again

Fast response and fast service! Very reliable! I called first thing in the morning and they came…read morebefore noon . They also checked back later in the day when we called for additional issues and came back .

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

When our furnace died, Sureway installed a new heat-pump/furnace hybrid system. The owner was at…read moreour house one day after the furnace died and sat with us for more than an hour to give us the background information about how furnaces and heat-pumps work as well the options we could consider. They installed the system quickly and made sure we had the heat on as soon as possible. They also did the all registration paperwork and most of the paperwork that was necessary to get a rebate.

Their service was prompt and professional. The sewer line from my house to the city line was…read morebacking up into the driveway. I spoke to them in the morning and by 3pm they were here. They unclogged the line and then ran the camera through the line. Luigi and I were both very surprised to see that the last company that was out here in January 2021 for the same problems broke off part of their snake. And there is 30 ft of snake in my drain. Luigi gave me an estimate for digging up the driveway to retrieve the piece of snake. The estimate I felt was very fair, he included the work he had done that day into the estimate. I feel this is a very good company to call when you have a plumbing problem. Pat D

This is the second time I've use this company, outstanding service!…read moreI would highly recommend them, but always be aware of any sewer cleaning company they wanna saw you on having your drain replaced...

My heat went out. I called Denillo's and less than 4 hours later, for a very reasonably cost, my…read moreheating worked again. I worked with Jacob Hudyma, and he was lovely, pleasant, and fast! 10/10

Nick sent Aric out on a Sunday to diagnose our a/c issue. We were so impressed with the…read moreprofessional AND personable service. We intend to stick with Denillo for our equipment and service needs. Update: Devon and Trevor installed our new a/c and the house is freezing cold now. So appreciative of the great service. Sharing our success with our entire street and friends

Did not complete / provide results of the full house electrical inspection as requested…read more Quoted me 450$ as the max for the entire job then charged 500$ but didn't complete an inspection just a few fixes of electrical outlets. The electrical fixes competed were fine. But not worth 500$ I thought I was paying for An electrical inspection.

Very reliable company, he explained everything clearly. Very reliable and answered promptly to my…read morecall. Knowledge in his work and experience. Will recommend this company's service.

This company I would highly recommend. They go above and beyond for their customers. I had a…read moreproblem a few years ago with my furnace and the owner of the company and his son and they were here for a few hours and worked on it into my surprise. They got it to work. And years later, it is still working. I have had my furnace for almost 30 years.. thank you all so much. I will never forget your kindness at a time when it was needed..

Amazing service! It's the first day of summer and it's 90 degrees. They came out only a couple…read morehours after I called. Went right to work and fixed it quickly. We recently bought the house and it's older. Quite a few things need to be updated. Rather than charging me an arm and a leg, they told me exactly what we can do update and make our unit safer and last longer. They could have easily taken me for quite a lot. Nice to know I found a company that is honest and hard working! Thank you so much!

I've been using Ted Thompson for maybe a year for regular service of AC & furnace. Even before…read moretheir first visit, Tammy talked me out of paying them for service she knew based on her expertise that I didn't need when I called them to schedule. Rob, the technician I have met, is always friendly and obviously highly competent. Early last night my furnace died in the middle of a spell of sub-freezing temperatures. Rather than calling a 24-hour service, I stuck it out overnight in the house and called Ted Thompson first thing this morning. Rob was out here by 11:30 and had my furnace up and working again in under an hour. Literally a life-saver. I cannot say enough good things about this small but mighty team, but they have my business for life now. FWIW I posted on social media today about how great they are and another complete stranger from the pgh area commented "I know those folks and can confirm. Rob is the best and I could not recommend them enough!!" Strong agree!!

These folks installed my furnace several years ago. Quick, clean and efficient. The owner Tammy is…read moreknowledgeable and customer service oriented. Reasonable pricing and honest service are hallmarks of their business.