The staff and office visit were fine but on my way out I was confronted with paying for my visit. I had tried to pay my copay since I know my deductible had already been covered for the year. The staff had informed me to pay the amount that my insurance did not cover. After back and forth I just decided I'd pay for it, wait for my EOB then take a look and request the money-back since maybe I was incorrect about my deductible. I had gotten my EOB about 10 days after my office visit with just the copay needing to be paid. I called immediately and requested my money back, they told me they had seen the money on my account (what if I didn't call them? they would've kept it and not said a thing!) and it would take about two weeks until a check was sent to the address they have on file. I was a little upset that they can just yoink my money out of my account but takes them several weeks to process. After the two weeks were up I gave them the benefit of staffing issues or whatever and waited another two weeks before following up. Crazy that they can take my money and I have to follow up multiple times to attempt to get it back. After calling and waiting on hold I was told it would be there at the end of week five and they apologize for the inconvenience. It is now the middle of week 7, I had called and waited on hold for about 15 minutes before leaving a voicemail.
Update: I was finally able to speak with their manager at the location back on the 24th of June when I had gotten confirmation that the reimbursement check has been sent out on the 14th. I have been waiting patiently for the check to arrive and Monday the 24th I called again just to get fed more lies that the account had finally been reviewed and approved on the 14th. It is so absurd that the same person can tell me two separate outcomes, I don't know which one to believe. She informed me the check would be sent out and I should've received it on Friday the 1st. It is now the 5th of July and there has been little to no effort on the provider's side and they are the ones that made the issue.
I will update once more information (lies) has been told to me read more