Pros:
-Staff are nice
-Dentist was reassuring
-Place is clean
Cons:
-I don't know how many dentists work there, but the dentist I had was Dr. Cheema. It was a one-man show who came there every other Wednesday
-Long wait over 3 hours every visit
-They discriminate; people who came after me had to go in before I did
-Short staff but still set up appointments so patients can come and wait for hours to be seen
-Not trustworthy; I didn't have to make any payment but was told my insurance didn't cover it
First of all, I wasn't going to write a review and let them keep their stars, but the truth has to come out. Since I read so many great reviews about this place, I've decided to go to this dentist. However, on my first appointment, there were so many ominous signs pointing out that I should have just walked out (I set up an appointment for both my husband and I. Mine was set up an hour earlier than his, so I waited in the lobby fifteen minutes before my time). It took over an hour for them to call me in, and when they seated me on the chair, it took another hour for them to even look at my teeth.
At first, I was texting my husband and telling him to come in and wait inside because it was his time, but the wait was extremely long that I recommended he cancel his appointment and look elsewhere for another dentist. I went in for deep cleaning, and it took them literally three hours to clean half of it; and expects me to come again the next time for the other half. It gets worse; I had a crown that needed to be done, so the billing lady told me that my insurance doesn't cover everything, so I would have to pay some out of pocket. They charged me for that tooth and told me the dentist only comes there every other Wednesday. I was caught up in their lies that it'll get better, so I told myself to be patient. When I couldn't make it to the following Wednesday appointment, it had to be moved further out two weeks, and I had to suffer wearing a temporary crown for three weeks before I was seen. Let me tell you, I went there three times, and I had to waste so much of my time there every time. If they're so short-staffed, why have so many appointments! It's no longer an appointment when I have to wait past my time. It's not like I'm on government assistance for them to get less pay. Even some patients who came in after me were called in before I did.
After everything, I didn't want to set another appointment with them. I received my statements and was told through my insurance that I didn't have to pay for anything. I confirmed it with my insurance and was advised to contact the dentist to get reimbursed. I contacted Valley Dental, and they told me they hadn't received their claim payment, so they can't check and issue my reimbursement. They would have kept my money if I didn't look through my statements. Their place may look nice and shiny, but the experience is terrible; being lied to and taking up my time and money. NO, don't even go there. read more
