I've been working with Naira for a while now, and she's always been super helpful and easy to work…read morewith. Today, she and Chris helped my brother with his property insurance, and they were great as always! Naira really knows her stuff, she gives you detailed info based on your situation, answers all your questions clearly, and doesn't try to sell you anything you don't need. She's honest, straightforward, and will tell you if your current setup is already a good deal or if she can beat it. Thanks again, Naira and Chris! Really appreciate you both for helping us out today.

Fantastic experience with Naira! She is knowledgeable, quick, and tries her absolute best to get…read moreyou the best pricing for any of your insurance needs. I only trust getting my businesses insured with her. She is very on top of everything and tries her absolute best to give her customers the best experience. I will continue to insure all of my future businesses with her.

Kristin, Bryan and Daniel have been amazing insurance agents. They really made everything super…read moresimple to understand and have always made me feel like they go above and beyond to answer my questions quickly. They gave me options and explained the different plans easily. I would highly recommend them as insurance agents, they do my renters and auto insurance with mercury.

Sooo happy our cousin referred us to Dan, we were shopping for a business insurance abs Mr Dan…read morehimself helped us and got us insurance within a day! Such a nice and helpful person. Very efficient polite, helpful and always looking out to help save money compared to other companies I ha e dealt with! Thank you Me Dan and the very polite ans professional team you have working with you! We appreciate your service ans will look forward to doing business with you soon again! Great insurance company! Go with your eyes shut!!!! Thanks Ayda Kachichian

Chris has done a fantastic job as an agent. This guy is on top of it. Very responsive individual…read more He's proactive and has taken the initiative and lead to help me resolve my issues and get me insured properly. So far he has exceeded my expectations and when comparing with the last agent I had, he has blown them away. The last agent I was working with wouldn't even return my calls, texts, or messages. I wish I had worked with Chris before, it would have saved me from unnecessary stress and delays. I'm just very glad I've found him and I highly recommend his services. Thank you Chris!

Thank you Chris for all your help in getting me car insurance. Really appreciate you.read more

Shopping for insurance can be time consuming and a hassle. Not with CVI, and the help of Jim Sayre…read more From start to finish, communication and guidance was timely and professional. Jim was so helpful and patient with all of my questions and I could tell immediately the value and peace of mind that comes with his service. Thank you for helping me with my auto, renters and personal umbrella! If you are shopping around for insurance, do yourself a favor and contact Jim Sayre.

Called them and spoke to someone to call me back for quotes on a home and 2 cars. Never heard…read moreback. I guess they don't need the business.

This is the worst customer service I've ever had at this location and all of our years of being…read more People were completely aloof and not caring or interested in any concerns that I may have had They just want to check you in. There's no eye contact there's no hi. How are you doing today? Nothing completely cold disinterested stuff. Last year and this year was a tumultuous year for my family and we have all been members of the for many many years. My daughter is now 45 years old. We got her her first triple AAA membership when she started driving at the age 16. Do you think that they could have some compassion at this office? I suffered the loss and death of my father this year. My mother was diagnosed last year with dementia Alzheimer's. We have been through a lot, and these people are so cold and so rude. What a big disappointment. I have recommended this office location so many times to so many people who have had problems with your company

Disclaimer: this review is only based on my interaction today with supervisor Monika Arias. She…read morelistened to my concerns and helped me get a resolution to my problem with the insurance department. This 5 star rating is NOT for the insurance department and its unethical policies.

Called this company for a client. They are the most professional and thorough insurance company. We…read morehave a found a home for policies. Ask for Liz. Kind, considerate and very helpful

Never coming here. Go elsewhere for insurance very bad service. Craig is like a frustrated…read moredetective asking a thousand questions. He doesn't understand the concept invasion of privacy. Never in my life got asked too many questions while getting insurance.

Every agent at this State Farm location is attentive, kind, and genuinely dedicated to providing…read morethe best possible service. I worked specifically with Henry on my car insurance, and he was incredibly knowledgeable, patient, and thorough. He took the time to explain my coverage options, answered all of my questions, and worked hard to find a policy that fit both my needs and my budget. With insurance prices continuing to rise, it's reassuring to know there are agents like Henry and his team who truly advocate for their customers. Communication is seamless, whether by phone, text, or email, and everything is handled quickly and efficiently. Thank you again, I would highly recommend this office to anyone looking for reliable car insurance and outstanding service.

Such awful service!…read more l've had this insurance for a year and never bothered anyone or been an annoying customer. Yesterday I called for the first time and spoke with a few representatives; everything was fine until today, when I called again and spoke with REHEN, who told me more than five times, "OH SORRY I DIDN'T KNOW YOU WERE COUNTING EVERY SINGLE DOLLAR" Excuse me?????? Please note I just asked him to explain why my rate for insurance is not dropping on June 1st (the renewal date). I don't want to go into detail, but the whole conversation was odd and very unpleasant. How do you allow your representatives to talk this way? Since when did this become the norm?

I emailed Aury at Rapid and she responded quickly, she was very polite and professional after a…read morecouple emails and sending her scans of a few documents, she came back with a monthly rate that was half of the lowest quote I was given by other companies. It was quite nice to be able to do this through email as I had spent hours on the phone already getting quotes which were all out of my budget She had another agent (unfortunately I forget his name) call me to take my billing information and finalize the deal. he was also very professional and helpful, I am all insured for half the price of their competitors. So, so far I am quite impressed

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

I've been a client for a few years and the experience has been very frustrating. I find her…read moreuntrustworthy. can never get a straight answer from her or her team, phone messages answer weeks later. But worst, she took the liberty of guessing my mileage, setting it at double the real amount, increasing my rate. When confronted, she never fixed it. Currently, I was AGAIN having the same issue and cancelled my policy. She's been unapologetic, rambling explanations, treating me like I am stupid. Lots of excuses but no accountability.

Victoria unfortunately lately is not herself ! Sold wrong policy, ask for bribe and sometimes drunkread more

I hesitate to write such negative reviews but with this company I must. They took over my previous…read moreagency and it's been downhill ever since. They are very difficult to reach by telephone. Service is nonexistent. Calls are NEVER returned and promised return calls never materialize. They do not follow up on any requests for service that are made. Honestly, its been the worst customer service I've ever dealt with. I've changed agencies now and gotten far better service and insurance products from the new company. Stay away.

We've been with this office for a past couple of years, and I cannot start by telling you the…read moreamount of difficulties and obstacles we had to go through to only get a hold of them anytime we had any issues or a simple question. Eric NEVER calls back or monitors emails. At this point, we are forced to reach a different agency and switch our policies and the funny part is when you call Allstate itself and tell them to get a hold of them they pick up the phone immediately.