I been working with this office for about 2 years now. I have a complicated policy with 6 drivers and 5 cars. Hence, this review is based on multiple situations and long time dealing with this office. Staff are very friendly and professional. From start to end, Mercedes was able to get me best price (even cheaper than other smaller companies that I had before). She went above and beyond to make me satisfied (let me tell you that I'm very aggressive and I can say I could be very criticized sometimes). Few reasons to consider and definitely you will find here: 1- Trust: Staff in this office have a great level of integrity. I was not hesitated to give them any information they requested. 2- Communication: As a business professional, I can say that they are very precise and to the point. They worked around all my requests via emails, phone calls, texts etc. I did not have to visit their office even once. 3- Relationship: Even my policy worth more than $500 a month, I was not treated as another number. They even recognized my voice every time I call. They always remembered my birthday and sent me greeting cards for my family events (.i.e birthdays, anniversaries, and holidays). Timely Responses: If you don't know that, let me tell that this very important when it comes to insurance. I was closing my escrow and wanted paper works to be ready in the same day. They even stayed few hours after normal business hours to finish my policy. Another time I was buying a car and needed a proof of insurance. I was able to get a new car ID with two minutes of my email request. These just few examples. They did not hesitate to stay longer anytime just to address my request. I know this too good to be true, but you can try them and you will understand what I'm talking about. read more

State farm agent Erika Ramirez hit my car with her door. telling me insurance won't do anything and if i tried to claim she gonna deny allegations. tried telling her to give me cash & she ain't want to unless i gave her my name, but she ain't gonna give me her name?? she loud, big, & ignorant. she tried driving off until she realized i was on the phone with the cops who just heard her say it all. all this & she gonna give me $20 & that's it. she kept tryna act all high and mighty while talking over me & kept repeating its just a door tap, but if roles were reversed it would of been a different story. no accountability at all. beware of the big bbl lip filler lady in the white Mercedes. read more

I have been with state farm at this branch for over 5 years Mercedes always is there every time I have any questions I highly recommend this branch! read more

If you're a college student and or low-income resident please read! I have been with State Farm for 3 years now. Initially, my premiums were affordable, but over the years, my premiums slowly increased (even with the good driver discount, etc and no accidents). Every time I called Alba's office, she blamed CA laws and explained how every insurance company is experiencing price hikes (please read other reviews below). My monthly rate jumped from $70 to $180 within three months and Alba/Mercedes provided no explanation. Overall, bad customer service and very dishonest agents. It makes me angry that they serve low income neighborhoods/Spanish Speakers and take advantage of people by charging very high prices. So I decided to switch car insurance and eventually found out about the CA's Low Cost Auto Insurance, via the DMV. Google "DMV CA Low Cost Auto Insurance" and click on the first link. (Yes, it is legit! ;) My monthly rate is now $40, with the same coverage (Liability only). I highly recommend this service and my only regret is not switching sooner. Tip: Keep in mind that car insurance company's must make enough money for all claims and overhead costs (commissions, staffing, light bill, rent, etc), which come from our premiums. Some insurance companies are just not willing to admit it coughState Farmcough Si eres un estudiante universitario o residente de bajos ingresos, ¡por favor sigue leyendo! He estado con State Farm por 3 años. Inicialmente, mis primeros pagos eran baratos pero despues mis pagos subió much (incluso con el descuento de buen conductor, etc. y sin accidentes). Cada vez que llamaba a la oficina de Alba, ella culpaba a las leyes de California y explicaba cómo cada compañía de seguros de auto está experimentando alto precios tambien. Mi pagos subió $70 un mes a $180 durante tres meses y Alba / Mercedes no dieron ninguna explicación. En general, mal servicio al cliente y agentes muy deshonestos. Me enoja que sirvan a personas de bajos ingresos /personas que hablan español y quienes se aprovechen a las personas al cobrar precios muy altos. Así que decidí cambiarme y finalmente descubrí el seguro de automóvil de bajo costo de CA a través del DMV. Google "DMV CA Low Cost Auto Insurance" y haga un "click" en el primer enlace. O puede llamar a 8666028861 (Sí, es verdad!) Mis pagos son ahora $40 cada mes, con la misma cobertura (solo responsabilidad/ liability). Recomiendo este servicio y lo único que lamento es no haber cambiado antes. Consejo: tenga en cuenta que la compañía de seguros de automóviles debe ganar suficiente dinero para todos los reclamos y costos generales (comisiones, luz, renta, etc.) que vienen de nuestros pagos . Algunas compañías de seguros simplemente no están dispuestas a admitirlo como Alba/Mercedes. read more

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This office has the best agents! Mercedes always goes above and beyond to make sure my policies are the best. Alba is amazing and really listens. If you've never been to this office stop by for great company maybe even a cup of coffee read more

This business has caused me countless headaches. For starters, I applied for a credit card, and never received it in the mail. I called Mercedes, and she said to stop by the office. I did just that, and she said that I would receive my card soon. Again, I received no card. I called her again, and same answer. Stop by her office she said. At that point I got tired of going back and called statefarm bank directly. They told me that they had never received a copy of my SNN and ID. i thought it was funny because Mercedes had "sent" it like three times. In the end, I never received the credit card, and my credit score got hit because of the soft reporting. Don't do business with these people, lie after lie. read more

I've been with State Farm for many years Mercedes is the best Albert and Mercedes make a great team give the best customer service and always take care of me read more

Worst business ever!!!! I had service with them for about 4yrs and every so often my rates would go up. When I called to discuss a change made in my plan, 50% of the time the employe's didn't know the answer to my questions. Therefore, I would ask to speak to the owner (FYI:The owner is never in the office). When she is in the office she takes very long (week or so) to return your call or doesn't return it at all. You need to constantly keep calling until Alba feels like taking on your issue. With my specific issue, Alba couldn't come up with a helpful resolution. She was rude and unprofessional. I canceled my policy and went else where. If you want to avoid a headache in the future avoid this specific location. Good luck if you end up obtaining her services. read more

Mercedes always haves great customer service and great deals! I would recommend anyone who needs great insurance to her. She's professional and always have a great personality! read more

This business is beyond sketchy and even when they mess up fixing it takes forever. Anyway, we used to insure two cars with them unfortunately one was a total loss and we canceled the policy yet they still attempted to take money from my account. Luckily I had talked to my bank and let them know not to allow this business to take any funds. Now, I canceled the policy for the second vehicle and we have been harassed through phone and email about payment for two cars they NO LONGER INSURE!! This is beyond crazy and unprofessional. Oh but do not try to go to the establishment and speak to the person in charge (Mercedes..Or whoever it is..I wouldn't know because they're NEVER THERE) because she is NEVER there and her workers do not seem to have the slightest clue as to what they are doing. BEWARE of this establishment, maybe not necessarily StateFarm but definitely this particular office. They'll take your money but the moment you need help, they're nowhere to be found! read more

Alba Ramirez - State Farm Insurance Agent - Billing for cars they don't even insure anymore - Auto Insurance Near Me - Bell, California

Accurate, simple and friendly service. It was easy and efficient. They were able to help me with some other things too avoiding having to stand in long lines at the DMV. read more

When it comes to insurance, HANDS DOWN State Farm takes the cake ! For many years I have been serviced by Mercedes at Alba Ramirez office & she is truly God Sent ! The level of expertise & professionalism is outstanding. Whatever my request is, Mercedes goes above & beyond to ensure my needs are met ! I'm forever grateful ! read more

They're great! They're customer service is great and I got a great deal with Mercedes. If you need insurance go with her and she'll get you the best deal read more

I have been with State Farm for 3 years, thinking that because I have been a loyal customer I would be considered important enough for them to let me know changes in my premium! Not quite. At the begging of the year my premium went up, I was NOT notified that this was going to happen, they just charged me a higher amount and I didn't even know why. Just great. Last month it was increased yet AGAIN for $40 more and guess what I was not notified! I went over to talk to whomever was able to help, Alba was there, she told me rates have been increased in CA and I understand but twice? Apparently only to a few ?? I've asked other State Farm customers and they have not been increased twice this year, and very calmly she told me to go look elsewhere she couldn't do anything for me! after 3 years, made my payments every month, clean record, not one accident and she told me to look somewhere else. I did, and I found a better auto insurance, better rate and better customer service! I've even talked to other State Farm agents and they apologized for the way she works the business. Go somewhere else people or find another State Farm agent that can explain you and notify you of the changes on your policy. She's ridiculous for treating loyal customers the way she did to me. read more

I have been with State Farm for over 6 years. When I bought a new car and moved I came to this location. In the last year they have raised my insurance payment 4 times!!!! It jumped from $42 to $64 from one month to the next! Then from $64 to $68. It went down for one or two months to $63. When I asked for an explanation they gave me the same bull crap answer stating CA raised the rates. I'm sure they did but that does not mean the agents/company have to charge us the customer a substantial amount more. That is up to them whether they CHOOSE to or not!!! They have terrible customer service when it comes to their sorry excuse of an explanation. They take advantage of peoples trust and the loyalty us customers give them. I'm so tired of their excuses and extremely fake "sorries". I will be canceling my insurance with them. Im going to a more professional company that values their customers. I have never been in an accident and have a clean record. So tell me, is this how you treat your customers that have cost you nothing and paid you so much over the years?! Oh and I forgot to mention, I got yet another letter today showing yet another unexplained increase to my insurance payment and is now $75. This is ridiculous!!! Save yourselves the hassle and headache!!! Please I urge you to go somewhere else! read more