This hotel is beautiful. When you walk through the entrance, you instantly feel relaxed. You can…read moresee the entire beach and the pool straight through the middle of the hotel. The staff are WONDERFUL and always willing to help. Mae sure you go to the breakfast buffet and fuel up every morning (this was our favorite part of the day)! There are so many breakfast options and Maria will make you pancakes/waffles/omelets with a smile. They renovated their pools and it has added so much space to the pool deck, as well as an adult-only space. This hotel is walking distance to the marina, where you can wander off to at night to get a bite to eat or stock up on some basic necessities. During the week there is a fun art walk in the evening! Also, you are just a taxi ride away to Zona Romantica - the staff will ensure you get a safe and fair taxi anywhere!

I was generally satisfied with the hotel's service, food, and atmosphere. My room offered a lovely…read moreview and was clean when I first arrived. My only concern was during check-in, where customer service could improve in friendliness and communication. Since they are the first point of contact after arriving, a welcoming demeanor can make a significant difference.

A beautiful, welcoming home-away-from-home! 80 rooms, NO CHILDREN, and a 10 minute walk into…read moredowntown. Been coming here for 20 years and love it!

Hubby booked me this beautiful beachfront hotel for my birthday! The poolside terrace is so lovely!…read moreI could have just hung out at their poolside terrace the entire time there! The rooms were Tuscan style architecture, which didn't get me too excited, but they were clean, and the bed was cozy and comfortable! The king bed room is quite large, and we got a room on the 5th floor with one of the best ocean view possible!! The beach and views were nothing short of amazeballs, but I recommend going to a different beach if u want to wade in the water and do shoreline body surfing. The beach has too many rocks that could slice you up pretty badly! The hotel doesn't have self serve parking, so you are required to valet your car. The hotel is very close to many ships and restaurants, so you don't really need a car if you don't plan on exploring outside of the main city limits of Puerto Vallarta. Hotel staff are all very pleasant and accommodating and do their very best to ensure you have a wonderfully pleasant stay!!

Luxurious gem! We were 3 couples total, everyone was super impressed with their rooms,…read moreaccommodations and the food. We did not have to leave the resort because it was meant to be a 100% relaxation and disconnect good time. We stayed in the North tower. This all inclusive resort has beautiful pools and friendly staff. For me, the best of all was our large room with a wrap around balcony on the 8th floor with a hot tub, hammock and lounge chairs. You can connect via Bluetooth to the multiple ceiling speakers in the room and the balcony. This can definitely be a honeymoon vacation. I recommend it.

Visually, this resort is stunning with gorgeous, spacious rooms and incredible views, but I…read moredefinitely won't be back. The terrible food, zero entertainment, and constant nickel-and-diming completely ruined the all-inclusive vibe. Arrival & Location Check-in was painless with no hidden fees, though we did get hit with a pushy "not a timeshare" pitch. The resort is nestled in the jungle about 40 mins from the airport--beautiful, but isolated, as it takes a 30-minute Uber to get to town. Tip: head to nearby Boca de Tomatlán to catch a $5 water shuttle to quieter, boat-only beaches. The Room Huge and gorgeous. I loved the jacuzzi, balcony hammock, and high-tech touches like iPad-controlled curtains and built-in speakers. Housekeeping was thorough, and they generously restocked the minibar with booze, though the snacks were a letdown (just repetitive nuts and Snickers). Pools & Beach The rooftop pools have killer views and great drinks, but the food menus are identical across all of them, and staff usually forgot to heat the pools on windy days. The lower beachside pool was unremarkable with noticeably worse service. The beach itself is rocky and gets packed with locals on weekends since it's public. Watch out for the ridiculous $150 beach lobster upsell! Also, the free kayak and paddleboard desk inexplicably closed early every day, sometimes by 1:00 PM. Entertainment & Service This is the only all-inclusive I've visited with ZERO included entertainment. The only event was a single musical performance that cost extra. Service overall was okay, but only if you tipped heavily and constantly. One day we basically had to self-serve at the pool. Having to sign a receipt for every single $0 drink is a massive, tedious buzzkill , and especially dangerous while drunk, since you never know if the POS app is set in USD or pesos. The Food (The Worst Part) Breakfast and lunch menus were practically identical across every venue (mostly generic tortillas with low-quality meat and beans). The fruit was terrible (tasteless melon and zero in-season mangoes), and non-inclusive items were priced 3 to 4 times higher than in major US cities. Dao (Chinese): The best spot. Great decor, prompt service, good drinks, and solid food (just skip the chow fun). They even let us order to-go. Hiroshi (Japanese): 2nd best. Great service and lychee martinis. The tuna was decent, but the cheaper fish (unagi, ebi) was poor, and a single piece of Otoro was an absurd $40. Without the all-inclusive, a very basic sushi meal here would easily be $600. Elia (Peruvian): Pretty presentation, but awful cocktails, 1.5-hour waits for food, and mediocre-to-bad dishes (outside of the grilled meats). Bocados (Steakhouse): Great views, but terrible drinks, hour-long waits, and the worst dry-aged ribeye of my life (burnt on the outside, raw/overcooked inside). Blanca Blue: We tried the lunch buffet and it was the most disgusting, inedible buffet I've ever had at a resort. Beach Grill: Decent burgers and wings, but lackluster tacos. The raw crudo actually gave us mild food poisoning. Room Service: Prompt but very low quality, and they completely forgot our breakfast order one morning. Ironically, we took a quick Uber to a nearby village for a $30 fresh charcoal-grilled fish, and it was the best meal of our entire trip. Bottom line: the resort looks amazing and the rooms are comfortable, but the awful food, lack of things to do, and greedy pricing make it impossible to justify a return visit.

I stayed 4 days at the Hyatt Ziva, and the entire experience was 10/10. Brian Suarez made our…read morecheck-in process amazing. The rooms were spacious and very clean, and as a Hyatt member I felt truly appreciated with the discounts provided. The all-inclusive hotel had a great variety of food, which we really enjoyed. Every waiter, pool attendant, and bartender was amazing. Luis Miguel was our waiter and provided outstanding service. The private beach is a great added bonus, and the activities were a highlight of our stay. I even played some of the games offered and won a prize! We also felt very safe throughout the entire stay and would definitely go back. All the staff catered to our every need, which made the entire experience even more enjoyable.

My wife and I had the pleasure of staying at Hyatt Ziva Puerto Vallarta for a wedding, and since…read morethe accommodations were already chosen for us, I didn't read any reviews beforehand. But after seeing some of the mixed feedback now, I was honestly surprised. It seems like this place can be very hit or miss. Thankfully for us, it was definitely a hit. We were there for three nights, and overall had a great experience. Our main complaint would be the food, which we found to be mediocre overall, though there were definitely a couple of standouts. Next time, I'd skip the buffet except for the freshly made stations, which were the only part consistently worth it. We really enjoyed the teppanyaki at Tamari, and the fish and shrimp tacos from Blaze were so good we had them twice during our stay. On the other hand, dinner at Blaze was unremarkable and we were disappointed with the pizza and zeppole from Melanzane, though we didn't get to try anything else there. I do wish we had stayed an extra night or two to explore more of the dining options, though based on what we experienced, we may not have missed out on too much. Every staff member we encountered was friendly and helpful. Special shoutout to Rafael at the club lounge bar and Lizbeth at reception - both were a pleasure and made our stay even more enjoyable. I was also surprised by the size of the gym and the variety of equipment. I made sure to get at least one workout in and really appreciated the incredible ocean views while doing so. We visited in February and never felt like the resort was overcrowded. In fact, some restaurants seemed surprisingly empty at times. One thing worth noting: they have pickleball courts and a basketball court, which we didn't see advertised anywhere. We would've packed our pickleball gear had we known, but fortunately they provide equipment you can borrow. They also offer activities throughout the day - we mostly enjoyed the evening bar shows. I'd definitely recommend downloading their app to keep track of the schedule and access other helpful hotel information like menus. Overall, this was a very enjoyable stay and a strong positive experience for us. I'm giving it 4 stars instead of 5 because the dining experience didn't quite match the rest of the resort. While the food could be more consistent, the friendly staff, beautiful setting, amenities, and relaxed atmosphere made it a memorable stay.

I just returned from a week at Hotel Playa Fiesta, and was so impressed by how well taken care of…read moreand catered to I felt by their wonderful staff. Their hotel and resort were also safe, beautiful, well maintained, and easily accessible by Uber, taxis, and other transport. I was told by a local driver that this location is considered the "Beverly Hills" of Puerto Vallarta, so prices were accordingly higher than in some other areas in town. Despite the price tag, I felt that the service we received was worth every dollar. I loved the all-inclusive dining and bar, and really appreciated the option of add-on services like massages, beauty salon, etc...not to mention the almost-private beach, two pools, and a hot tub! This venue provides entertainment and relaxation, as well as excellent wedding coordination! I hope I get to go back one day!

I was recently a guest at a wedding held at this resort, and it was the best experience ever! All…read morethe staff were so nice and friendly, the food was amazing, the scenery is beautiful, I only have great things to say! Every hour of the day I was able to hear the waves crashing against the rocks like something out of a movie, gorgeous!

One of the most amazing dining experiences we have ever enjoyed. The venue is gorgeous with…read morestunning views of the city and sunset. Delightful live music. The food was delicious and the service was fantastic!

Heavenly! The location was lovely- fantastic weather. The adult beverages were creative and…read moreeveryone of us tried different ones. The St Francis adult beverage was fantastic- a favorite! The meals were thoughtfully prepared and delicious. The mariachi band was great- and the service very focused on the customer. If you are looking for a flawless dining experience- this place is it.

Raul, MacGregor, Yesenia by the poolside were our people! Definitely go to them if you want to have…read morea good time. They will show you what hospitality looks like. The best drinks and service and so worth it while you're by the pool. I miss them already! Carlos at the front desk. Beyond helpful and so kind. Helped me look for last minute boat options for sunrise. Jessy, hostess for steak and sushi, got us seated. We would have been at the buffet every night if it wasn't for her. Overall, loved it. We had 2 different rooms. One with the plunge room, such a beautiful view. But loved our second room more, with the swim up. Get the swim up. It's worth it. You aren't allowed to eat in the pool, but if you have a swim up room, you can eat there. They will come and serve you. The 4 days we were there for my boyfriend's birthday, they did something special. Whether it was a song, a cake, chocolate covered strawberries, they decorated the room even, such a lovely place. Highly recommend!

A very nice hotel when visiting Puerto Vallarta. I decided to experience the beautiful ocean. With…read moreamazing weather, a cool calm breeze and good music what could be better. This is a wonderful place to visit. It's probably explains why I keep coming back.

This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

I really love this resort! It's such a relaxing spot for families, and the property itself is…read morebeautiful. The pools and overall atmosphere are fantastic, and we had a great time. I do wish the beach cabanas were a little more updated, but that's just a small detail. We did have a couple of disappointing moments--one with the beach activities staff who brushed me off and made a rude comment because I don't speak Spanish. I'm a middle eastern American and I look like I speak Spanish. Another with a group of guests at the pool who were rude and took over our pool tables and moved our umbrella. I complained to the staff and the guests proceeded to make rude comments about us in Spanish. It was very odd. But the resort staff were incredibly kind and accommodating, and immediately brought us a new table and umbrella. We loved the kids club overall, but I do wish the staff were a little more engaging. The first afternoon I dropped my kids off, I actually got a call asking me to come pick them up because they said they wanted to leave. When I arrived, my kids told me they were just bored and actually wanted to stay, but the staff still asked that we sign them out. It didn't happen on any other day, which was a relief, but it was concerning at first because I worried about making spa or dinner reservations and having them interrupted. Overall, even with those hiccups, this is still a wonderful place to stay and we would definitely come back!

We were here when the cartel attacks happened and we are still here. Very scary. Not hotel's fault…read morebut our vacation was ruined and we had to stay another 6 days before we can get a flight home.

Just left the resort & the customer service at Sunset is excellent. Miguel, our butler went…read moreabove and beyond. We purchased a bottle of tequila from a store down the street, got back to hotel & noticed it was leaking. Miquel not only walked us to store & had store exchanged the bottle but also wrapped it for us. Sunset is lucky to have him as an employee.

This was our fourth experience with Hilton Vallarta Riviera, and after multiple visits, I believe…read morethe greatest strength of this resort is its General Manager, Yulio Beracierto, and the culture of hospitality he personally works extremely hard to create. Every resort can experience operational challenges. What separates an average hotel from an exceptional one is leadership and how management responds when something does not go as planned. Yulio is one of the most genuinely caring, accessible, and guest focused General Managers I have encountered. He listens, follows through, accepts constructive feedback, and takes personal responsibility for the experience of his guests. His leadership is the primary reason I continue to consider this a five star property. Fernanda Vidal, Yulio's Executive Administrative Assistant, also deserves tremendous recognition. She consistently went above and beyond for our family, followed up on details, and demonstrated exceptional professionalism and genuine kindness throughout our stay. Yulio and Fernanda make an extraordinary team. There are also several employees who deserve recognition. Kayla at the bar was wonderful. Juan at the Mexican restaurant personally approached us after learning about an earlier disappointing experience and asked us to give the restaurant another opportunity, which demonstrated genuine concern. Edgar at Sunan Asian restaurant provided excellent hospitality. The captain at the Italian restaurant, whose name unfortunately escapes me, went considerably above and beyond for our family. Claudia from Housekeeping was absolutely fantastic and took wonderful care of us. There are, however, areas where the resort needs improvement. The most significant is Food and Beverage consistency, particularly the lunch buffet. My wife and I enjoy healthy food and fresh salads, and on several occasions the lettuce and other ingredients were wilted, warm, and simply not at the standard I would expect from Hilton. Food quality, presentation, restaurant organization, and consistency require stronger management attention. I shared these concerns directly with Yulio because his vision for this resort deserves to be executed consistently throughout the Food and Beverage operation. The pool and cabana area also needs stronger oversight. Excessive drinking and inappropriate behavior by some guests can negatively affect the atmosphere for families. Pool management and security should be more proactive in maintaining the upscale, comfortable environment expected at a resort of this caliber. Finally, continued renovation and modernization of the property would complement the level of hospitality Yulio is working so hard to provide. I share these observations as constructive feedback, not simply criticism. Having spent more than 40 years in executive management, I strongly believe that great organizations improve when leadership listens to their customers. Yulio does exactly that. I have previously communicated directly with senior Hilton leadership regarding Yulio because exceptional leadership deserves recognition. He is not simply a General Manager sitting behind the scenes. He is visible, engaged, accountable, and genuinely invested in his guests. When something goes wrong, he does not hide from it or make excuses. He listens and works to make it right. That is why, despite some operational shortcomings, I still give Hilton Vallarta Riviera five stars. Yulio's leadership, together with Fernanda and the many dedicated employees working alongside them, gives me confidence in the future of this resort. My strongest recommendation to Yulio is simply this: surround yourself at every level with leaders who share your vision, your passion for hospitality, and your commitment to the guest experience. If that vision is consistently carried throughout the entire property, this resort has tremendous potential. Thank you, Yulio, Fernanda, and the team members who took such wonderful care of our family. Your hospitality is remembered and sincerely appreciated.

Overall a good property with a beautiful beach, probably one of the best beaches at a resort Puerto…read moreVallarta. I've also stayed at RIU and Hyatt Ziva in the area as well. Currently , while at this property, the prices were comparable to Hyatt, however I feel Hilton's value doesn't deserve a price similar to Hyatt. The food isn't as good, sometimes some of the food would run out (bacon was always empty and papaya was not available daily).The options are wider at Ziva, more restaurants and more bars. Also, at times certain areas felt like a bottle neck at Hilton ( buffet and 4th floor elevators). Riu, to me always felt more economical. You get an awesome bang for your buck there. In terms of offerings, I feel Hilton is closer to Riu however they are charging a Hyatt Ziva premium. Hiltons cafe is not even apart of the all inclusive like Hyatt is. For the price, I choose Hyatt ziva, and even if Hilton reduced their price by 20%, I would probably choose Riu. I think Hilton needs to offer a little more at a lower price to be competitive.