This hotel has my utmost respect. We were staying here when the cartel violence in Puerto Vallarta…read morestarted and we were told to shelter in place. This hotel took care of everyone. The workers that couldn't go home were housed. The guests, like me, that were checking out were allowed to book another night, even though they were in a sold out status. The hotel mgmt took care of all of us in such a beautifully kind manner which allowed us to find some safety while the town was burning due to the car fires. The property is right on beach, has a family pool and adult swim area with hot tubs in both areas. We booked a hotel room that had a small pool access from the patio. They have 2 swim up bars, a children's play area, spa and an excellent workout room. I was told they will be renovating the hotel this summer 2026, which is needed in some areas, such as the spa. It was a very enjoyable visit other than the cartel action and I would stay here again if I come back to Puerto Vallarta.

Great place for adults ; not many kids. Pools were well maintained, adult pool warm, larger pools…read morecool which was nice. Two swim up bars. Food: Several excellent restaurants but Buffett pricey, instead a 15 min walk to marina area for much more reasonable food. Great ice cream in lobby, opened til 11:00 pm too ! Gift shop needs expansion. It could be a money maker if it had more products to sell. Bummer. Water was pricey! 5$ for a bottle. Room: beautiful and get an ocean view. The sound of the ocean at night is awesome! Pillows were Devine.

Second time visitors...and we love it!! The weather is perfect and it's located less than 10…read moreminutes to the Malecon. The staff are great (thanks to Paul, Jorge, Enrique, Diana and others) they made our stay amazing. No kids - adults only, so a great place to just relax!! The on site restaurants are pretty good, but there are sooo many other restaurants close by. Well worth the stay!!!!

A beautiful, welcoming home-away-from-home! 80 rooms, NO CHILDREN, and a 10 minute walk into…read moredowntown. Been coming here for 20 years and love it!

Hotel Mousai in Puerto Vallarta really delivers a luxe experience. From the moment we checked in,…read moreVIP treatment with champagne, cool towels, and super attentive service. We stayed in a two bedroom suite and it was beautiful, super spacious, comfy beds, and a really nice shower. Room service was solid too which is always a win on vacation. The restaurants overall were good. The Asian spot was tasty, and there is a steakhouse included, but it was pretty mid. We ended up paying for the upgraded steakhouse for a better dining experience and that one definitely hit harder. One of my favorite parts was the rooftop bar at night. Great views, cozy seating, good drinks, and even hookah service if that is your thing. The whole place has that modern, upscale vibe without feeling stiff. Definitely a spot I would go back to when I want a bougie but fun getaway.

As a vegan traveler, I can confidently say that Hotel Mousai is the most vegan-friendly resort I…read morehave ever stayed at, and I've traveled a lot. This is one of the rare luxury resorts where vegan dining feels intentional, abundant, and genuinely excellent, not like an afterthought. Every restaurant on property was able to accommodate my dietary needs with ease, creativity, and enthusiasm. * Hiroshi deserves a special mention; the vegan chocolate cake is out of this world, and the vegan sushi options were some of the best I've ever had. * Dao was incredibly accommodating and happy to veganize anything on the menu. * Blanca Blue had many delicious vegan options that were clearly labeled on the menu. *BocaDos Steak House even offers a dedicated vegan menu, which was both thoughtful and delicious. * Noi the Italian cuisine restaurant was so accommodating and made me the best vegan veggie mushroom pizza, different types of breads and sauces, and a vegan dessert. They also make vegan pasta and risotto! * The pool bars were also fully accommodating and happy to customize dishes. Some of my favorite vegan items throughout the resort: * Vegan tacos * Fresh guacamole and chips with salsa * Jicama ceviche * Passion fruit and raspberry sorbet * Lattes with plant-based milk Room service was just as impressive. Some of my favorite foods to order were: * Almond milk oatmeal * Fresh fruit platters * Lattes and tea * Vegan chocolates * Veggie fajitas The staff was knowledgeable, kind, and proactive about dietary needs, which made the entire experience feel effortless and relaxing. They even surprised me with a vegan chocolate cake topped with fresh berries for my birthday! If you're vegan (or traveling with someone who is), Hotel Mousai is a dream destination. I felt completely taken care of, never limited, and genuinely excited for every meal. I highly recommend it and will absolutely be returning.

My wife and I had the pleasure of staying at Hyatt Ziva Puerto Vallarta for a wedding, and since…read morethe accommodations were already chosen for us, I didn't read any reviews beforehand. But after seeing some of the mixed feedback now, I was honestly surprised. It seems like this place can be very hit or miss. Thankfully for us, it was definitely a hit. We were there for three nights, and overall had a great experience. Our main complaint would be the food, which we found to be mediocre overall, though there were definitely a couple of standouts. Next time, I'd skip the buffet except for the freshly made stations, which were the only part consistently worth it. We really enjoyed the teppanyaki at Tamari, and the fish and shrimp tacos from Blaze were so good we had them twice during our stay. On the other hand, dinner at Blaze was unremarkable and we were disappointed with the pizza and zeppole from Melanzane, though we didn't get to try anything else there. I do wish we had stayed an extra night or two to explore more of the dining options, though based on what we experienced, we may not have missed out on too much. Every staff member we encountered was friendly and helpful. Special shoutout to Rafael at the club lounge bar and Lizbeth at reception - both were a pleasure and made our stay even more enjoyable. I was also surprised by the size of the gym and the variety of equipment. I made sure to get at least one workout in and really appreciated the incredible ocean views while doing so. We visited in February and never felt like the resort was overcrowded. In fact, some restaurants seemed surprisingly empty at times. One thing worth noting: they have pickleball courts and a basketball court, which we didn't see advertised anywhere. We would've packed our pickleball gear had we known, but fortunately they provide equipment you can borrow. They also offer activities throughout the day - we mostly enjoyed the evening bar shows. I'd definitely recommend downloading their app to keep track of the schedule and access other helpful hotel information like menus. Overall, this was a very enjoyable stay and a strong positive experience for us. I'm giving it 4 stars instead of 5 because the dining experience didn't quite match the rest of the resort. While the food could be more consistent, the friendly staff, beautiful setting, amenities, and relaxed atmosphere made it a memorable stay.

We used a resortpass for a day pass here and enjoyed ourselves…read more The buffet had plenty of great options - don't sleep on the salmon, as it was absolutely delicious, as were the potato tacos. We spent most of our time at the adult pool which was a lovely location with an infinity pool, hot tub, and drink service. There was also a great view of the beach, which seemed very private. The atmosphere in general was relatively relaxed and upscale, and not too many kids, but maybe it was off season. Overall, would certainly go again!

I just returned from a week at Hotel Playa Fiesta, and was so impressed by how well taken care of…read moreand catered to I felt by their wonderful staff. Their hotel and resort were also safe, beautiful, well maintained, and easily accessible by Uber, taxis, and other transport. I was told by a local driver that this location is considered the "Beverly Hills" of Puerto Vallarta, so prices were accordingly higher than in some other areas in town. Despite the price tag, I felt that the service we received was worth every dollar. I loved the all-inclusive dining and bar, and really appreciated the option of add-on services like massages, beauty salon, etc...not to mention the almost-private beach, two pools, and a hot tub! This venue provides entertainment and relaxation, as well as excellent wedding coordination! I hope I get to go back one day!

I was recently a guest at a wedding held at this resort, and it was the best experience ever! All…read morethe staff were so nice and friendly, the food was amazing, the scenery is beautiful, I only have great things to say! Every hour of the day I was able to hear the waves crashing against the rocks like something out of a movie, gorgeous!

One of the most amazing dining experiences we have ever enjoyed. The venue is gorgeous with…read morestunning views of the city and sunset. Delightful live music. The food was delicious and the service was fantastic!

One would expect the food quality to be superior for the prices. The food was overcooked and the…read moreservice was spotty. I won't return after visiting them for over 15 years.

We had an amazing time at the Westin. We were a little worried about the construction, but honestly…read moreit wasn't too bad- sound was only during the day, and pool areas were not impacted. I think the worst part was that the gym area was moved halfway outside and some of the machines I had seen in pictures weren't available. Pros: * Staff is incredible. From the front desk, to Antonio on the beach (great guy), the breakfast staff (shout out to the auntie making waffles and omelettes like a machine), everyone was very friendly, helpful, and made us feel comfortable and welcome. The one exception was the towel lady who was a bit brusque- but that stood out because everyone else was so great. * Breakfast was solid, with varieties of bread, fruit, omelettes/waffle station, bacon, eggs, sausage, potatoes, cereal bar, green and fresh orange juice every day. We ate there every morning and didn't get too bored. Cons: * Walls seemed pretty thin. I could hear other people using their key cards (just the clicking sound) late at night when I was in my room, and sound of other TVs and chatter in the hall. The people above us seemed to be dragging furniture around frequently which was also noisy. * The property as a whole is pretty dated and needs some renovation. We checked out the Marriott which had nicer pools (infinity pools) and seems much less run down. They also have a nice looking spa and a much larger fitness center (available for Westin guests while the construction is happening). The room seemed somewhat dated, and particularly the bathrooms could use a refresh. * The construction was a minor annoyance- a couple restaurants on site were closed.

Stated at the Westin on points for 6 days, the construction can't be missed. They do a great job…read moreworking around it and the service is great. At the pool, there is no relaxing, all you can hear is the loud construction and service was a bit hard to come by. All the restaurants are incredible. We got coffee, ice cream, ate at the Taco place, the pool, the breakfast buffet and the hamburger place. Every place had incredible offerings. I added all the menus in photos! I recommend eating off the ala carte menu for breakfast, it's half the price and the potions are great. The room was nice but not updated. We appreciated the extra seating and table. The added crib wasn't clean, once we wiped it down, it was a big difference. We are glad we stayed on points, not sure it is worth it to pay while during construction. I heard it's becoming all inclusive in 2026, it will be well worth it for that type of business once construction is done. 15 minutes walk to Marina where there is a Thursday Market.

This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

**BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

We were here when the cartel attacks happened and we are still here. Very scary. Not hotel's fault…read morebut our vacation was ruined and we had to stay another 6 days before we can get a flight home.

Just left the resort & the customer service at Sunset is excellent. Miguel, our butler went…read moreabove and beyond. We purchased a bottle of tequila from a store down the street, got back to hotel & noticed it was leaking. Miquel not only walked us to store & had store exchanged the bottle but also wrapped it for us. Sunset is lucky to have him as an employee.

Dear Yulio, As we are celebrating our final evening here, I…read morewanted to personally share our experience at Sunan. This was, without question, one of the best dining experiences we've had at Hilton Vallarta Riviera. We returned again tonight, and once again the service and quality were absolutely exceptional. Edgar (Captain), Abraham (our server), and Isaura at the front delivered an outstanding level of professionalism, warmth, and attention to detail. Everything was handled seamlessly, and they made our evening feel very special. The food was excellent from start to finish--the shrimp tempura, satay selections, sea bass, desserts, and drinks were all consistently high quality. This team truly operates at a five-diamond standard. No confusion, no unnecessary upselling--just genuine hospitality and a focus on delivering a great guest experience. You should be very proud of this team. They represent exactly what hospitality should look like. Thank you again for everything. We truly appreciate it and look forward to returning. Warm regards, Dr. Ardy Farokhirad

I love love love puerto Vallarta. Such a neat town, especially the romantic zone…read more This hotel is a little outside of there but just a quick Uber drive. The hotel was mostly clean and the staff was super friendly. It helped being a diamond member with Hilton. The pool was never too busy. The ocean was a little dirty and smelly. But the all inclusive was a little disappointing. We ended up going into town to eat 90% of our meals. It all tastes pretty cruise ship like even though we were in paradise in Mexico. I would suggest just booking a cheap hotel in the romantic zone and skip this place. Especially if you have any standard with food. We found it to be pretty disappointing.