I have been a member for many years, practically since their inception but the level of service and the quality of wash continues to decline - so much that I finally gave up my membership. When I did I told the obvious part-time employee that there was virtually no soap used and he stated that someone had damaged the soap dispenser and that they had not fixed it - this was after he advised there would be a minimum $50 re-instatement fee if I changed my mind and that yet another (second since I had joined) price increase was coming and that I would have to pay the higher price if I re-joined - all after he admitted the process was broken. I feel it takes a lot of nerve to ask for fees and increase costs when you can't even perform the basic function being paid for. read more