We hired Valencia Coverings for our custom home. We purchased and installed over 7,000 square feet of tile--and the experience has been nothing short of a nightmare.
After installation, we noticed a shadowing effect around every grout line. It was immediately obvious something was wrong. Despite multiple attempts to get it resolved, it took weeks to get someone out to inspect the issue. During that time, our construction was delayed, and we couldn't move into our home.
When their "tile expert" finally did come out, their "solution"? A $16,000 tile cleaning job! He worked on a section to show us how he could clean it up. The defect was in the tile and no amount of cleaning was going to fix it. We felt we were getting taken advantage of.
The other man Valencia sent out was rude and intimidating to our building team. We did not appreciate Alejandro sending out a man with with offensive character.
The owner Alejandro was all talk and no action. He sent long, apologetic emails full of promises, but never followed through. The people he sent out were not helpful and caused further delays to our project.
Valencia Coverings has poor customer service, has been unresponsive and takes no accountability. I would never recommend Valencia Coverings to anyone looking for quality work or reliable communication. Proceed with caution. read more