I rented from Gecko Rent A Car again based on my previous excellent experience, and they again went…read moreabove my expectations. The booking process was seamless and the all-inclusive pricing including insurance makes this a no-hassle, 100% confidence, straightforward booking. Communication was excellent. My flight was delayed by almost 2 hours, which would have had me land past their closing time. They reached out to me and offered to park the car in the airport parking lot, or to reschedule my reservation. I requested for parking lot pickup and the process was easy and I was on my way soon after landing. I also got a flat tire during my trip, and their emergency number support was top notch. Jose arrived quickly, changed my spare and took me to a tire repair shop nearby. The car was clean, reliable and in great condition. I highly recommend them again for anyone traveling to the area. I sure will next time I visit Puerto Vallarta!

This is hands down the best car rental company in Puerto Vallarta! From Fatima to the entire Gecko…read moreteam, the experience was exceptional. Their prices are clear with no hidden fees or surprise taxes, and the cars are brand new and very well maintained. Customer service is top-notch -- they reply instantly on WhatsApp and make everything so easy. I needed to extend my rental for an extra day, and all it took was one quick message -- done in seconds! They do place a standard hold on your credit card for incidentals, Thank you, Team Gecko, for making the process smooth and stress-free!

I live much of the year in Mexico and I occasionally need a rental car. I've completely given up on…read morethe "major brand" car rental companies. Those universally present two problems: 1) You never know what it will *actually* cost because there are always "surprises" (additional charges, different vehicles than reserved, you name it...) at pick-up, and 2) You never know what surprises will be in store when you return the car. (Claims of "new" damage, claims of missing equipment, etc...) Usually at extra expense. I've tried a handful of the Majors and each time I've been frustrated (at best) and cheated (at worst). Gecko Rent a Car is like a fresh sea breeze. They're locally owned and operated. They're friendly, competent, and -- most important -- They say what they mean and they mean what they say. Their cars are all late-model, good condition, and spotlessly clean. But the most attractive aspect is their "This is what it costs" pricing. It's all-inclusive: Unlimited mileage, full coverage insurance, liability insurance. What they say is what you pay. It's refreshing, to say the least. I love these guys and I highly recommend them if you're in the Bucerias / Puerto Vallarta corner of the world.

I would of given this service a lower rating if I could. Be aware as they are scammers, we rented…read morea truck paid additional funds for reducing excess. only to be told when putting in a claim we are liable for all damages as there is a clause somewhere in there online agreement that if your reversing you are not covered. the other excuse they tried to use was that the other vehicle was stationed so excludes cover. Disgraceful conduct and unlawful and unethical conduct

Dishonest and predatory behavior. I chose Sixt specifically because their online rate includes…read moreMexico's mandatory third-party liability insurance. At this branch, both staff and the manager falsely insisted I was required to buy supplemental liability insurance. When I showed Sixt's own website stating that the included third-party insurance already meets legal requirements, they changed their story and claimed that Jalisco has a higher mandatory minimum. This is straight up a lie. If they try to pull this trick on you, know that Sixt's third-party coverage is USD 37,000, while Jalisco's requirement (based on minimum wage) is about USD 32,000 per the most recent official sources. After 30 minutes of arguing and showing multiple sources disapproving their lies, they finally gave me the car--while threatening that police would pull me over. During this time, another customer (a tall white male) came to return his car. I asked whether he had been pressured to buy the "required" additional insurance. He told me he had never paid anything extra and he was never pressured into getting extra insurance at all. I can only imagine they pull this trick to target whoever looks vulnerable (I'm a single Asian woman traveler). This branch is extremely dishonest and deeply disappointing--especially given that rental car agents are often visitors' first point of contact with Mexico. This behavior reflects poorly not only on Sixt, but on the country as a whole.

Scam Scam Scam. Forcing you to buy additional third party liability insurance even though it is…read morealready included in the sixt prices. Support says nothing can be done since Sixt MX is a franchisee... What a joke of a company. Get your franchisees in order Sixt

Had prepaid vehicle plus insurance coverage required in Mexico from Avis. When I arrived at their…read morelocation was told because I was renting a Premium vehicle that I had to purchase additional insurance ($1200 USD) or they would not release the vehicle to me. I attempted to cancel the rental and found I would lose my $2000 USD prepayment made 6 months prior. Had to haggle and was able to bring down the additional insurance payment to $600 USD. Then was given a vehicle with balding tires and turn signals that did not work. Had to return the following day to exchange for a better vehicle. DO NOT RENT HERE. I would leave 0 stars if possible. Both AVIS in Mexico and the US did not help when a complaint was filed. When calling to file a complaint you get a call center that is based overseas that are unable to properly communicate. I recommend using Gecko car rental. Their prices are straightforward and include full insurance, no additional fees.

We ended up paying DOUBLE the amount I had authorized and prepaid for our rental in Puerto…read moreVallarta. ,After explicitly telling the rental agent we did not want to add additional insurance to our rental, when she quickly flipped through several pages of documents pointing to where I should sign and initial, she had me initial where I was ACCEPTING the additional coverage. She made no mention of the extra $30.00 per day I would be charged. Avis customer service told me it was my word against the sneaky, dishonest employee. Did she get a commission for up-selling us? I've always had good experiences at this rental location, but I've never been scammed before. My $400 rental ended up costing me $800. I would advise anyone renting here be super vigilant about signing anything and be aware of dishonest employees ( dark haired girl with bat wing eyeliner). I will never rent from Avis again. Shame on Avis for hiring such devious employees.​

We've had a good track record renting cars from Prestige while in Puerto Vallarta. The rental car…read morecounter is located at the cruise dock terminal, so it's super easy to rent and retrieve your vehicle. Renting a normal sized car for the day runs about $75 USD. Yes, that's a lot, but you're paying for the convenience. The cars are housed in a garage next door, so it's a short walk to get your vehicle. The exit / entry area is located right next to a gas station, which makes refilling the car a breeze too. We've been very happy with the cleanliness of the cars we've rented here, all automatics with good air conditioning (which to us is a must-have in PV's hot, humid climate). Always take photos and document any and all scratches, dents, etc., we've done this with a video backup and have never had any disputes or issues. This is a good, solid, and trustworthy place to rent a car if you're arriving via cruise ship in Puerto Vallarta.

I rented with Prestige for a day to get a car to sayulita for the day. The best part about prestige…read moreis their upfront cost no need to bargain and they aren't fishy about insurance like other companies here. The baseline cost for an automatic car was about 50 dollars with insurance for the day. Others were pressuring me into higher insurance higher car rates etc. Second, they have a delivery service of 300 pesos where they will drop off and pick up the car totally worth it if you're not close. Third, i had made the mistake thinking that I could drive stick when in fact i hadn't in a long ass time(totally bone head move on my part). And after 10 minutes realized that driving an hour and a half in a country i didn't know wasn't a good idea. I called Alma who was working that day and she totally understood and was so nice SHE DROVE ANOTHER CAR TO ME THAT WAS AUTOMATIC. She told me not to worry and she was glad i called closer to PV than in Sayulita. Her kindness made all the difference! What could have easily been a nightmare was 20 minutes fix and we were off. Having transparency and someone thats got your back is all i need when renting in another country and prestige does that well. I give a glowing recommendation and thank them times a million. Thanks prestige!

Worst experience ever. On check out they wanted to give me a Nissan that had a bubble on the wall…read moreof the tire. That's dangerous when driving at high speed since the tire might pop. I asked for a Volkswagen because that's what I had reserved in the first place. They did give me a Jetta which I drove around until I got stopped by a police because it did not have a front license plate and to top it off no registration either. The police have me a ticket and I turned it in at the rental agency for them to pay.

Terrible,do NOT recommend! They get you with very…read moreexpensive insurance and lie about the cost of the vehicle online,avoid at all cost! That's why I don't even want to return to Mexico,it's always high cost to rent a car,insurance that they don't advertise when they offer the car when you're online,insurance dollars they say $10 per day,that turns into hundreds of dollars when you arrive,but you already made your plans and you're not in your home country so no way to change things,because you're not familiar with the area.

Just returned from Puerto Vallarta. I rented a car from Hertz online the day before I arrived in…read morePV. I've had terrible experiences at several car rental agencies throughout Mexico, and as I researched car rental agencies in PV I couldn't find any by the airport that had anything except a 1 star review. Seldom do they actually have the available that you rent, and while they quote a very reasonable rate for the rental, you HAVE to buy their insurance, which is ridiculously priced. Every agency is the same. And usually when you return the car there are additional costs you didn't know about. This time was different. The car was ready, it was clean, yes, the insurance was ridiculously priced and was not quoted in the price online, but having checked around with other companies the price was no more than any of the others. The location is as close to the airport as you can get, the shuttle takes you from airport to Hertz, then back to airport when you return the car. The price they charged me matched the quote. I was pleasantly surprised.

This was the absolute worst experience we have ever had renting a car. We reserved a car well ahead…read moreof time through the Chase Travel portal. With our level of Chase card, we have rental car insurance. Upon presenting our certificate of insurance, the agent said they didn't have a car for us in the range we reserved, so that reservation was now invalid, and they would have to charge us for a SUV since that was supposedly the only car they had. This was obviously not true because they had a ton of cars in the garage, but since they couldn't charge us the insurance, they had to make their money up elsewhere. At a US Hertz if they don't have the car you reserve, you get an upgrade at no extra cost, but here that was not the case. They refused to rent us a car until we agreed to accept the SUV at a rate that was $250 more than what we originally paid. Not feeling like we had another option, we paid the extra and took it. Upon returning to the US, we tried dealing with Hertz customer service to refund our money. Initially they said as Gold members, we should be able to get our money back. After weeks of back and forth, and them asking for all the documentation, they finally told us there was nothing they could do because it was actually independently owned. The PV office said we signed the new contract, which meant we agreed to the upgrade cost. After that I put in a credit card dispute and did get some of my money back, but it took a lot of time for something that never should've taken place. This car rental is only out to make money and will do whatever they can to get it. A shady operation that preys on tourists. Avoid at all costs!

Wife and family went down for a week. I found them on maps had the highest rating figured I'd give…read moreem try. Everything was easy picked up and dropped off at airport no hidden fees or extra cost highly recommended.

National and Enterprise are the same company, and both companies rentals are from this location…read more They try to sell you a timeshare when you pickup your car, and when you decline they give you a marked car the police watch for and pull you over for a bribe. I normal do enterprise to avoid feeling scammed. It costs more but almost everywhere in the world it's hassle free. Not here. When we checked out our car we signed all the paperwork, paid, and before being allowed our keys we were sent to a separate desk where I had to listen to a timeshare pitch. While I've got a 4 year old going crazy, I have to listen to the promise of $100 USD back if I go to breakfast and their restaurant so I can fall in love with it. When I left, I was given a vehicle with bright red stickers all over the windows. Clearly visible from far away making the car a target. Within 5 minutes of leaving Enterprise (after declining the time share, coincidence?) I was pulled over by the police who said they would take my families drivers license and passports unless we paid a ticket now. Cash only. They took all of the cash we had on us and left. I've never felt so scammed, and vulnerable, as I did having to do business with this enterprise.

After seeing all the negative reviews I thought I would share my perspective. My experience on…read morearrival wasn't great. I had rented a car for one month. I bought full coverage insurance through Price Line and knew that I had to also purchase the mandatory Mexico liability insurance. I was completely surprised when the mandatory insurance cost almost as much as the car rental. I thought that I was being scammed. Somehow, this needs to be way more transparent in their pricing. Other than that, the car was exactly what I was expecting and the Marin took very good care of me when checking back in. At the end of the day, I was very satisfied with my overall experience.

We arrived at our scheduled reservation time to pick up our car, only to be told that there were no…read morecars available. The employee also said they could not even confirm whether a car would become available later that day. Instead of offering a solution, we were told to call back every hour to check if a car might show up. There was no apology, no compensation, and no alternative arrangement offered. A reservation should mean a car is available at the reserved time. This experience completely disrupted our plans and was extremely frustrating. I would not recommend relying on this company if you need a guaranteed rental

This location sold my information…read more After my trip, fraudulent charges began, calls started coming in and now just waiting for identity theft. Learned after this incident there is an advisory regarding businesses in the Jalisco region selling information to the cartel. I highly recommend avoiding this location at all costs