Dishonest and predatory behavior. I chose Sixt specifically because their online rate includes Mexico's mandatory third-party liability insurance. At this branch, both staff and the manager falsely insisted I was required to buy supplemental liability insurance. When I showed Sixt's own website stating that the included third-party insurance already meets legal requirements, they changed their story and claimed that Jalisco has a higher mandatory minimum. This is straight up a lie. If they try to pull this trick on you, know that Sixt's third-party coverage is USD 37,000, while Jalisco's requirement (based on minimum wage) is about USD 32,000 per the most recent official sources. After 30 minutes of arguing and showing multiple sources disapproving their lies, they finally gave me the car--while threatening that police would pull me over. During this time, another customer (a tall white male) came to return his car. I asked whether he had been pressured to buy the "required" additional insurance. He told me he had never paid anything extra and he was never pressured into getting extra insurance at all. I can only imagine they pull this trick to target whoever looks vulnerable (I'm a single Asian woman traveler). This branch is extremely dishonest and deeply disappointing--especially given that rental car agents are often visitors' first point of contact with Mexico. This behavior reflects poorly not only on Sixt, but on the country as a whole. read more

Scam Scam Scam. Forcing you to buy additional third party liability insurance even though it is already included in the sixt prices. Support says nothing can be done since Sixt MX is a franchisee... What a joke of a company. Get your franchisees in order Sixt read more

SIXT IS THE BEST! Do not go through, a third party to rent your car, they never give you the actual price, nor do they tell you Mexico does not accept their insurance, you find out when you get there and try to rent your car. It happens a lot. I highly recommend you go right to the source. Vickie, Natalia, Poppy, and all the staff at SIXT made sure we had the right car for our needs, they explained all our options and coverage thoroughly. They even gave us great restaurant and sight recommendations & directions. We will be coming here again on our next visit! Thanks SIXT, see you soon. read more

I had a rental booked. My flight was slightly delayed and when I called to find out where to catch the shuttle to pick up my car (as I couldn't see any Sixt shuttles) they told me my reservation was cancelled. I pointed out that I was only 30 minutes past my rental time (and I am sure this has happened before considering many flights are late) but they said too bad, it was cancelled. When I asked well you must still have cars available can I just make a new booking they told me that NO, they have no cars available! Infuriating. So what, they ended up renting my car out within that 30 minute time span??? Who knows. Totally BS. Ended up having to rent w Hertz instead last minute. Usually I like renting w Sixt but after this experience I will never do it again. read more

The worst rental experience I've ever had. Staff lie and contradict each other. You MUST purchase insurance and pay additional 46% tax. This company needs to be shut down for unethical practices. Stay away!! read more

Our day started off with a text from SIXT advising us that they would meet us outside the Corona Isle Bar just outside of arrivals. We waited for about 15 mins and nobody showed. We called them only to be told that they did not have a shuttle. This was different from what their text from 4hrs earlier said. We ended up walking over a pedestrian bridge and down the street (which was safe during the day, not sure about night time) to the SIXT location. The walk took about 5 minutes. Check-in for the vehicle took about 10 mins. Note: if you decline the insurance like we did due to your credit card car rental protection, they put a hold charge on your card incase you don't return the car. For us, the charge was 30,000 pesos, which worked out at around $1600. This charge was backed out and I was provided the blackout receipt when the car was returned. The car we received was a little beat up with several minor dents and scratches and was very basic compared to a USA rental. It was an automatic, had AC and got us from A to B so it did what it needed to do. 3 star review is due to the confusion around shuttle bus and their poor communication. Staff were friendly. Note: we did hear them tell another renter that the area by the rental location is not safe late at night. read more

After using Sixt successfully for over 15 years, something has changed for the worse. Today, upon returning our vehicle, a new employee inspected the car and claimed to have found a new scratch. Unfortunately, our photos did not capture the small detail that was needed to show this minor scratch . Of course, like all rentals in Mexico, cars are covered with numerous dents and scratches when you rent them. This is why we document the original condition as best as possible. The way we were treated after being loyal customers for over 15 years was abysmal. We adored the old staff and are sorry to see what it has become. We were forced to pay as much for the "damage" as we paid for the weekly rental with no discretion for how insignificant the scratch was. If we had caused this damage we would not have argued. We have no way of knowing if the employee scratched the vehicle herself. We just cancelled our January 2025 prepaid reservation and will not be going back to Sixt. Renter beware! read more

We were frequent Sixt renters, mostly in Europe. Upon choosing a rental company in Puerto Vallarta through Expedia, we then opted for Sixt which had a good rating. Expedia clearly stated that the mandatory Mexican liability insurance was included in the rate. On top of this, we also subscribed to an Expedia collision insurance. Alas, upon arriving in PV, we were told by the lady at the counter (her name was Vicki) that they had no record of our insurance, and that it was "required" to pay for an additional insurance for $125 (5 days). I was not happy but had no choice but sign the contract. Upon returning the car, I asked another lady (Natalia) for all the relevant documentation so that I could complain to Expedia. This is when she told me that in fact, that additional liability insurance was not required. I then asked to talk to the manager (Poppy Guerrero), but she wasn't there. Upon returning home, I sent a formal complaint to Sixt Mexico, which ghosted me for a while, and eventually said that they was nothing they could do since "we had signed the contract". Do not rent from this rental agency or Sixt in Mexico. They're just a bunch of liars and crooks. read more

Natalya took car of us with our rental and helped us figure out our rental! everything was smooth.

Natalia at Sixt was the best! I was traveling alone as a female and Natalia made sure I knew where I was going and gave me a good car. I had also messed up the pick-up time and she emailed me shortly after I made the reservation to ensure we both were on the same time. When I returned the car the gentleman was stuck waiting for a package at the airport so Natalia was nice enough to drop me off! I highly recommend Sixt in Purto Vallarta and say hi to Natalia! read more

Natalie was amazing from start to finish. We asked her for a good spot to eat and she hit it right on the nose. Very professional and welcoming. Helped us with our upgrade too. Víctor (the Jeep Renegade we rented) was equally amazing. Vallarta gets like this wild thunder storms at the end of September... so grateful we were in them in the Jeep vs a Versa. read more

Sixt - Victor - Car Rental Near Me - Puerto Vallarta, JAL

The cars here are crappy and old. Don't rent from them. They are dented with much scratches and you need to take a note of every scratch. Don't forget the windshields also as this is their scam to say you got a scratch in the windshield. Save yourself and go with a real rental car company where the employees don't get bonuses for screwing you over. read more

Sixt - Dents and scratch's also check the spare tire. It's so ridiculous. Rent somewhere else even if it cost double in the beginning. - Car Rental Near Me - Puerto Vallarta, JAL

I love Mexico. I love the people, the traditions, everything. I speak the language. I hate to complain about something in a country I go to as a guest of that place. But I just want to share my experience at Sixt in Puerto Vallarta so others are aware of what to expect. I rented a car through Sixt's website. I had read other reviews about how the price you pay online will be different than the one Sixt expects you to pay at the counter, particularly extra insurance. So I purchased the extra insurance on the website. I read all the policies, terms, and conditions to ensure there would be no hidden fees upon arrival. I even took a screenshot of the confirmation page after I checked out online, which said that the price I just paid is the total price, that there would be "no surprises!" I even emailed the general manager at Sixt - Puerto Vallarta to confirm that there would be nothing else to pay when I arrived. Omar Silva replied that I was good to go. Based on the insurance I had purchased, Sixt would just need a $1,500 refundable deposit when I picked up the car. I arrive at the Sixt counter and am informed that I have to buy another type of insurance, for $18 a day (the car rental was $16 a day). If I refused to pay for this additional insurance, the deposit required would be $3,000. You've arrived in a foreign country, you have all your bags on you, and you have an agenda where you have to be somewhere at a specific time, and your agenda includes you getting around in a rental car. Sixt is aware of the situation its visitors are in. They know it's a little too late for you to arrange new transportation for yourself. You need to pay for the extra insurance. It's no secret that car rental places in Mexico have a bad reputation for being scammy, extortionate, etc. I thought Sixt was the exception. Unfortunately, it's not. Omar Silva and his staff at Sixt know their policies. They are well aware that if you don't buy an extra insurance policy, they'll ask you to pay $3,000. Then why did Omar Silva lie and say the insurance I bought online was insufficient, but when I arrive I'm told it's not? Why did Omar Silva lie and say the hold would be $1,500, but when I arrive I'm told it's double that? read more

I would not recommend. I had did some research before my arrival in Puerto Vallarta. I made the reservation thru Sixt website, carefully read the policy especially the insurance policy. I wanted to avoid any hidden fees. Once arrived at the airport I called the office and they directed me to the a desk where they got me a taxi and drove me to the car rental location. Just a few minutes from the airport. At the location the lady found my reservation and said I had rented a 5 speed (manual) vehicle, which I only drive automatic. No where on my reservation did it say I had reserved a 5 speed. Well, she said it would be an additional $10 per day for an automatic. I agreed, t o pay the additional charge. She then started offering me all types of insurance. I mentioned that I had already included when I made the reservation online and according to policy that's all that was required. She then said that is not sufficient and since I decline I would have to pay $40,000 peso as a deposit. Outrageous!! I declined to pay that and said to cancel my reservation as I could find a different car rental company. As I was walking out she said that she would offer it for only $30,000 pesos instead. I just kept on walking out. Took a taxi to my hotel. My father in law was able to find a great deal with another company. read more

We decided to go with Sixt and glad we did! Not only was the service great (shout out to Natalia for taking such good care of us and taking the time to tell us different places to check out in the area) but pick up and drop off with their shuttle was fast and only 5 minutes away. They went around the car with my husband to mark all the dings and scratches that were already on the car (highly recommend to do this whenever you rent a car) and we had no issue when we returned the car 10 days later. We wanted a no frills car with unlimited mileage and that's what we got at half the price that was quoted to us by Gecko so this was a no-brainer. We loved PV and Riviera Nayarit and will for sure be back and will definitely rent from Natalia/Sixt again! Tip to keep in mind - call both your insurance company as well as your credit card company to see what they cover for theft/collision/damage to the rental car. Amex covered this for I believe up to $50,000 and since we had a no frills car we decided to just get the mandatory Mexican liability insurance making our 10 day rental a very good deal. read more

Don't rent From these guys, they don't deserve even 1 star. When we picked up the car we didn't notice all of the hub caps we're zip tied onto the car with clear colored zip ties ( hard to see) and clearly we're broken, when we noticed a couple days later we took a picture for evidence in case one was lost, which is of course what happened. Then when arriving they told us they had to charge us 500 pesos for the missing hub cap. We told them to come out and look at the other hub caps that were also clearly broken and only on because of the zip ties and that the zip ties aren't part of the car so clearly it wasn't our fault and was already broken and a ghetto system to say the least. Then after a lot of arguing they proceeded to charge our card 740 pesos after first saying 500 pesos. The car was also not even nice, burn hole in the seat, scratches everywhere, dented roof, broken tail light taped back together etc. So then they agreed the zip ties are there to hold them on but still charged us a bunch of money for the missing hub cap. One lady tried to say it's for "extra protection" which I countered with okay then go cut them off and prove to me they won't just fall off! Which she wouldn't. They also refused to even look at the other wheels that had over an inch gap where the hub cap was barley hanging on by only the zip tie ( see image of this one hanging on with a huge gap) Another lady said they do it so people don't steal them!. Bottom line they wanted more money from us so they charged us. Terrible Bullshit customer service by Maria Loera and Vicky Uribe. They also let us unpack the entire car with multiple surf boards when we arrived to return the car just to turn around and tell us that's how they were taking us to the airport so we had to repack 2 surf cases and bags etc. what a bunch of idiots. Good luck here. Now we'll have to go to our credit card or call this corporate whore to try to get this money Back that they scammed from us. read more

Sixt - Broken hub cap tied in with a zip tie. Gap of broken hub Cap clearly visible. - Car Rental Near Me - Puerto Vallarta, JAL

They charge 100 dollars a day on ur car. There just like all the rest of rental places. But here they don't sale u there over price insurance. They just stay quiet and add it to ur bill. Be aware if ur ur late by 5 min they will charge u a other day and then they will play dum that they can take it off. This car rental place is not from Mexico or from the USA. There from German. But remember the people that are giving u the car are Mexican. Love my people but they are scamers. And the owner off the rental company let them because it Mexico and they could get away with it. And u can't sue them. read more

I was so pleased with my experience. Natalia helped when we had a carseat mixup and was so patient and kind in helping me on our last day of the trip. Highly recommend! read more

I did a little bit of research on where to rent a car in PV and could only find reveiws detailing how absolutely horrendous their rental experience had been. I came across Sixt which had no reviews at all and thought I'd take a chance. So glad I did. Natalie was so helpful and made the experience very easy and simple. We ended up renting from her again and took her recommendations to check out San Sebastian. She's the best! read more

Sixt - Best place to rent a car in PV - Car Rental Near Me - Puerto Vallarta, JAL

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Awesome car rental place if you need a car when going to PV! I rented the car online (and got the extra insurance) and they had all the info when I got to the counter. I did give a buzz to them on the phone when I got outside and within about 10 minutes they were there to pick us up. Someone apparently hit my car while I was out and about. Clearly no note was left! They saw the dent/scratch when I checked the car in and made a comment "Good thing you got the insurance, no problem!" They drove us back to the airport in our rental car so we didn't even have to take a bag out of our trunk for the transfer. Great service! read more

As everyone has already mentioned here, the horror stories are true about rental companies in Mexico, but Sixt is the exception! I've made the mistake twice by renting at one of those big-name "American" companies. They quote you online $15 for a whole week, then once you get to the counter they tell you that they have to hold $2500 USD on your credit card and the mandatory Mexican insurance is $200 so in the end you are paying $250-$450 for a basic car. One of the companies tricked me into getting a Fiat, thinking this was their "economy version", only to return the car and find out it was actually an upgrade so the rental in total cost $450. The price Sixt quotes on their website includes the mandatory Mexican insurance so there is no need to purchase additional insurance. I asked about this over the phone and they confirmed this information, and they even told me that I would save money by reserving the car online and choosing the "pay now" option. These people are honest and they don't try to trick you into paying more for insurance and upgrades. One thing to note is that they do require a hold on your credit card for $2000 USD, but is returned once your trip is over. read more

Thought it was a reputable place but we turned in our car, and suddenly there was a scratch the attendant didn't mark and one I had actually pointed it out!! So lesson learned, make sure you mark your own paperwork when inspecting a car IF you plan on renting from them.... which we will never do again!!!! read more

Never again. Two stars because it's cheap and had air conditioning. First, when we arrived in Puerto Vallarta, we had been told an agent from Sixt would pick us up at the airport. No one arrived. We looked and waited for nearly a hour before venturing out to find the office which is about three blocks away. They didn't have the car we reserved so they gave us a stripped down version of a Jetta, the "Classico". It was missing a turn signal and was leaking. We thought it was just a little oil leak. We mentioned it when we picked up the car and the representative shrugged it off and said it was fine. So off we went. The car continued to leak and it wasn't oil. It was transmission fluid. By the time we arrived at our B&B in Sayulita a couple days later our host was concerned that much leaking would not only stain the driveway but would be dangerous to drive. Since it was Semana Santa and everyone in Mexico comes to PV, we were concerned there wouldn't be any cars available. We found a mechanico that fixed the hole in the transmission for about $70 USD and took about four hours. When returning the car of course they could do nothing for us. So, take the moral from our story! If you want to be abandoned at the airport and spend half a day at a roadside mechanic, go with Sixt! Hey, it's cheap! And you get what you pay for. read more

The reviews are spot on and true. Don't give in to the b.s. $1 rentals you see on other platforms. It's a way to get people though the door and then own you with insurance rates. SIXT is straightforward with an optional FULL COLLISION coverage for $18.99/day. Other places will require you to get the insurance and then charge you way more. We only paid about $27/day for a decent sedan with complete peace of mind. Other places would have been MUCH more. Great customer service and no scams! read more

I just wanted to add another positive review. After reading all the horror stories about renting a car in Mexico I was nervous but we were staying in a house that was fairly removed from everything and I just wanted the freedom to run to Walmart for supplies. Sixt picked us up and dropped us off at the airport. The car had a few small dings but was new and in good shape. They went over each scratch and dent before we left and gave me a copy of the report so we could be sure not to be charged for any that were already there. Once you learn the differences, driving in Mexico is not any more stressful than driving in any major American city, just watch out for the speed bumps! I did not have the courage to drive into downtown Puerto Vallarta but for running around Nuevo and the surrounding area it was great. read more

So, I was pleasantly surprised at how easy they were to deal with when I thought I had to drop off in Guadalajara. Instead, I returned to PV and was utterly shocked when they opened the trunk and announced that the spare was missing. They insisted that the fellow who noted the dings, etc, when I first got it had shown me that the spare was there. That was not true (and I actually have never had a rental company show me where the spare was as it's pretty obvious); and he could have done so before loading my luggage in the back. The keys were in my possession the entire time and the lock showed no sign of jimmying. However, my boyfriend later said that he had noticed a sag in the trunk when he arrived a few days later and loaded his luggage but he figured it was an inexpensive car. I don't know if this is a scam but it got pretty ugly and upsetting. I was definitely being accused of selling a cheap spare or leaving the car with someone who did, and nothing I said changed anything. read more

The overall rental was a very smooth process. Laura checked us in and charmed all the way. We rented a little car, no surprise charges and no surprise scams upon return. This was my first Sixt experience, and if they are all like this, it won't be my last. read more

This is a horrible car rental service. Please ...please STAY AWAY First of all, they made us wait ( my family and I) 2 hours at the airport for a shuttle that was not going to come. We had to call them to remind them we were waiting for them. I am telling you-- this is not normal-- Hertz, Enterprise and other legit car rental companies have shuttles constantly coming and going. I have to say that was a bad start. Then, when we got to the renting place to pick up our car, the attendant was so rude and impassive. She told us that she did not have the car we initially rented (Honda Accord) and they wanted us to drive a huge Minivan with a broke windshield! --- which is totally unsafe. They were also charging us extra for a security deposit and an additional insurance we did not ask for. We had to cancel our reservation and had to walk back to airport with our bags-- they did not care---SO PLEASE STAY AWAY. They are a HORRIBLE COMPANY read more

Researching car rentals in Mexico made me nervous. I read lots of bad stories. The biggest issue seemed to be the mandatory Third Party Liability insurance. After lots of looking around, SIXT was the only car company that seemed to include it in their online quotes. After reading a bunch of fine print, all the other car companies require it, but do not make it possible to see how much they will charge for it up front. You have no idea how much you might be taken for. That was the deciding factor for me. I reserved a car online and chose a sedan. I also chose the the supplemental insurance option. I failed to tell Sixt what flight I was coming in on. We were planning on walking to their office anyway. When we arrived they apologized that they didn't know when we were coming in and that they didn't have a driver waiting. They were very nice at the desk, and the car was exactly what I expected (a new Nissan Versa). They didn't try to upsell any additional insurance or options, and we were off and driving very quickly. Checking the car back in was equally easy. Because we had full insurance there wasn't even a question about the condition of the car. We checked out, and the driver took us to the airport in that very same car and dropped us off at the front doors. It was more convenient than renting from a car dealer at the airport. Driving to the rental office posed a bit of a challenge. The office is right next to the Dollar and Thrifty offices on Avendia Francisco Medina Ascencio. The easiest way when coming from the north is to exit Hwy 200 at the airport. Do not take the first option left - this will just put you back on northbound Hwy 200. Instead take the second left at the streetlights. This will will allow you cross over the Hwy and get to the frontage road on the other side. From there you will see all the car rental offices on your right. Another note, as mentioned elsewhere, when exiting the airport, completely ignore the timeshare sellers in the first hall you walk through after passing customs. They will tell you that they are the car rental representative, or anything to get you to stop. Don't bother with them. read more

After reading horror stories about hidden fees and shady practices by rental car companies, I wanted to detail my tremendously positive experience with Sixt. First - key info about insurance. As of this writing it is mandatory to purchase Third Party Liability insurance in Mexico. This is not typically covered for visitors (I'm a US citizen); I confirmed with both my auto insurance & CC that I had no coverage in this regard. MOST car rental companies fail to mention this when quoting absurdly low rates. Sixt DOES add it in their quotes. Optional is any other coverage. Check with your CC as there is a good chance that the priciest of all and probably a good idea - Loss Damage Waiver - is already covered if you simply pay with your CC. The rental experience was very smooth. They picked us up from the airport terminal and transported us a few minutes to their slightly off-site location (you could walk if not for the highly indirect path and uncomfortably muggy weather). The folks at the office were incredibly helpful and friendly. They explained everything (both about the car & rental conditions), confirmed the online price, and even filled in the sheet of paper marking damages while walking us through to ensure we did not see any other dents. Note that they do need to put a MX$20K (~US$1170) hold. The car itself ran really well. We went with the cheapo "CCAR" class which was literally the simplest car I've ever driven - it didn't even have power locks, a radio, or even a clock! However, everything it did have (fortunately, including A/C) worked tremendously well. In the end, this experience beat many of my US experiences. I ended up choosing Sixt over all the "normal" US chains you find and also another local company I read about which was highly rated in PV but quite a bit pricier (they must include a lot of insurance). We ended up renting for 9 days and had no problems with Sixt. I highly recommend them and will surely use them again the next time I'm in Mexico. read more

This was my fist time renting a car with Sixt in PV.. Customer service great! Honest people and don't ask you for the stupid collision insurance that other companies do it. especially Thrifty, they don't even ask you if you're interesting in the collision insurance, they just put in the contract without asking you. But, is up to you. Yes, I recommend to take a lot of pictures inside and outside of the auto on front of them before taking the car with you. Very happy with this company. Mrs Shaver from Phoenix, AZ read more

Your research can safely end here. Good rates that include the mandatory liability insurance. Good service. Reliable shuttle to nearby airport. You might Study up on Mexico's left turns (from the right lane) before you go :) read more

I rented an economy car for 5 days. The entire experience was excellent. The staff are wonderful, I got what I expected, and they didn't push unnecessary insurance. I highly recommend this company. read more

Sixt was awesome! Great service! Great car! Great prices! I would recommend this business to everyone!