I rented from Gecko Rent A Car again based on my previous excellent experience, and they again went…read moreabove my expectations. The booking process was seamless and the all-inclusive pricing including insurance makes this a no-hassle, 100% confidence, straightforward booking. Communication was excellent. My flight was delayed by almost 2 hours, which would have had me land past their closing time. They reached out to me and offered to park the car in the airport parking lot, or to reschedule my reservation. I requested for parking lot pickup and the process was easy and I was on my way soon after landing. I also got a flat tire during my trip, and their emergency number support was top notch. Jose arrived quickly, changed my spare and took me to a tire repair shop nearby. The car was clean, reliable and in great condition. I highly recommend them again for anyone traveling to the area. I sure will next time I visit Puerto Vallarta!

This is hands down the best car rental company in Puerto Vallarta! From Fatima to the entire Gecko…read moreteam, the experience was exceptional. Their prices are clear with no hidden fees or surprise taxes, and the cars are brand new and very well maintained. Customer service is top-notch -- they reply instantly on WhatsApp and make everything so easy. I needed to extend my rental for an extra day, and all it took was one quick message -- done in seconds! They do place a standard hold on your credit card for incidentals, Thank you, Team Gecko, for making the process smooth and stress-free!

Dishonest and predatory behavior. I chose Sixt specifically because their online rate includes…read moreMexico's mandatory third-party liability insurance. At this branch, both staff and the manager falsely insisted I was required to buy supplemental liability insurance. When I showed Sixt's own website stating that the included third-party insurance already meets legal requirements, they changed their story and claimed that Jalisco has a higher mandatory minimum. This is straight up a lie. If they try to pull this trick on you, know that Sixt's third-party coverage is USD 37,000, while Jalisco's requirement (based on minimum wage) is about USD 32,000 per the most recent official sources. After 30 minutes of arguing and showing multiple sources disapproving their lies, they finally gave me the car--while threatening that police would pull me over. During this time, another customer (a tall white male) came to return his car. I asked whether he had been pressured to buy the "required" additional insurance. He told me he had never paid anything extra and he was never pressured into getting extra insurance at all. I can only imagine they pull this trick to target whoever looks vulnerable (I'm a single Asian woman traveler). This branch is extremely dishonest and deeply disappointing--especially given that rental car agents are often visitors' first point of contact with Mexico. This behavior reflects poorly not only on Sixt, but on the country as a whole.

Scam Scam Scam. Forcing you to buy additional third party liability insurance even though it is…read morealready included in the sixt prices. Support says nothing can be done since Sixt MX is a franchisee... What a joke of a company. Get your franchisees in order Sixt

We just got back from a nice all inclusive vacation at the Dreams Vallarta Bay & had a wonderful…read morestay! We originally were supposed to travel w/10 families, but 6 cancelled due to the cartel leader being unalived over a month ago. We almost cancelled our trip due to the travel advisory and friends and family advising us not to go for safety reasonings. We had no issues on our trip and even travelled into town to do some glass shopping. Anyhow, I chose this company based off the good reviews and we wanted a trust worthy transportation company during this uncertainty. First off, I'm so glad I saved the pic of the directions on how to find them after baggage claim. Since it was our time in PV I didn't know what to expect at the airport. I can tell you that the shark tank with of scammers that don't work Vallarta will "pretend" they work for the company and will ask you for your name and try to mislead you that they are Vallarta transfers in the airport area where you see all the signs. I remember to meet with the people in the airport but my hubby and I almost fell for it cause they literally let us know that they were looking for us and worked for Vallarta transfers. Has actually called they said before you exit the airport. I can't believe we does. It seem so truthful. Read this! Do not talk to anyone in the airport for this company. They will say they work for the company and they don't and they will sign you up with a separate ticket. Those are scammers and should get arrested for this.!! I yelled at them to leave us alone! They are great liars and con-artists!! Ignore and BEWARE !! Exit airport and walk to left and cross the cross walk where you see the yellow stripes on side walk... you will than see a tall blue flag with "Vallarta Transfers" and a sign with your name. It was very nice to hear that we were at the right spot. That day was so crowded because it was a holiday weekend. And our driver had to wait an extra hour for us. Anyhow, it was very nice and relieved to see the right company and it was nice to be drinking a coronarita on the way to the resort. All the staff was very friendly and talkative. One person name that stood out was "Christopher". I remembered his name because my brother's name and he was very helpful giving us suggestions and telling us about the town. anyhow, the airport is 15 minutes from "Dreams" if anyone wants to know. We ended up doing the one-way pay instead of the round-trip pay. I guess we could've saved 30 bucks if we would've booked Uber XL on the way to the airport. We are promised that we would get beer on the way to the airport when we returned, please see the photo of the receipt. Then they emailed me and said sorry, we only do beer when we welcome you at the airport, but not when we drive you back on your departure. So that is why I give the four star review because in the email invoice they indicated they would give us beers both ways but it wasn't true.. It was $60-65 one way w/o tip. What I should've done was book Uber XL from resort to airport as it was giving me quotes for $17-23 one way without tip. We just had a ton of luggage that is why we booked it both ways. Ended up taking a Uber to town mid trip. It cost us $7 each way. We didn't have a bad experience. I Hope this review Will help you out on your next adventure. Yes we would use it again for one way only if we had less luggage. If You're traveling with no kids and less luggage and I would say go for the UberXL you will save money.

Super easy to book...great comms...friendly communicative staff...comfy ride...complimentary beer…read moreand water.5 stars!

What a scam! Don't get your car here! We rented the car for…read more4 days and had to pay a deposit of 3000 pesos. We brought back the car in perfect condition buy when the checken the car it appeared the spare tire was missing. Crazy how this was the first thing they checked. A long discussion happened after that, the guy wanted to keep the deposit. All the money we expected to be returned gone. We were suspicious and told him he stole the tire himself, as another key would have been required to get into the car. We knew they had GPS in the car so they could always track it. After a long silence he admitted to have stolen it himself, but the car was on our responsibility he said. There was nothing we could do about it though, after his friend pushed me away from the car he drove away with our money. We didn't want to cause much trouble as we were in a foreign country. All we can do now is warn others for this company that is stealing from (young) tourists.

OMG these guys are great. Amazing service and super cheap. I looked around and they were the…read morecheapest so I wasn't sure what to expect, but they really impressed me. They go and pick you up at the airport which is great, and the guy was super nice and accommodating. The car was new and clean. Just great!

Wife and family went down for a week. I found them on maps had the highest rating figured I'd give…read moreem try. Everything was easy picked up and dropped off at airport no hidden fees or extra cost highly recommended.

We were staying at the Sheraton Buganvilas and looking for a scooter or car for a day. There was…read moreMarios scooter rental and Magno car rental right across the street. I talked with David at Magno whom spoke perfect English was very professional, and he quoted me a price. The rental wasn't for a couple days. My wife and I came back after a couple of days and rented the car which was nearly new, had great ac and worked perfect for our sightseeing trip. He even let us extend the rental a about four hours for a slight charge. He greeted us when we returned and even offered to take us back to our resort which we didn't need because it was right across the street and we laughed about it. Would rent again! They take a credit card pre authorize 7000 pesos about 360 or so dollars, deduct the rental from it when you return and only charge the rental fee so everything worked great. The price included all the required insurance.

Just returned from Puerto Vallarta. I rented a car from Hertz online the day before I arrived in…read morePV. I've had terrible experiences at several car rental agencies throughout Mexico, and as I researched car rental agencies in PV I couldn't find any by the airport that had anything except a 1 star review. Seldom do they actually have the available that you rent, and while they quote a very reasonable rate for the rental, you HAVE to buy their insurance, which is ridiculously priced. Every agency is the same. And usually when you return the car there are additional costs you didn't know about. This time was different. The car was ready, it was clean, yes, the insurance was ridiculously priced and was not quoted in the price online, but having checked around with other companies the price was no more than any of the others. The location is as close to the airport as you can get, the shuttle takes you from airport to Hertz, then back to airport when you return the car. The price they charged me matched the quote. I was pleasantly surprised.

This was the absolute worst experience we have ever had renting a car. We reserved a car well ahead…read moreof time through the Chase Travel portal. With our level of Chase card, we have rental car insurance. Upon presenting our certificate of insurance, the agent said they didn't have a car for us in the range we reserved, so that reservation was now invalid, and they would have to charge us for a SUV since that was supposedly the only car they had. This was obviously not true because they had a ton of cars in the garage, but since they couldn't charge us the insurance, they had to make their money up elsewhere. At a US Hertz if they don't have the car you reserve, you get an upgrade at no extra cost, but here that was not the case. They refused to rent us a car until we agreed to accept the SUV at a rate that was $250 more than what we originally paid. Not feeling like we had another option, we paid the extra and took it. Upon returning to the US, we tried dealing with Hertz customer service to refund our money. Initially they said as Gold members, we should be able to get our money back. After weeks of back and forth, and them asking for all the documentation, they finally told us there was nothing they could do because it was actually independently owned. The PV office said we signed the new contract, which meant we agreed to the upgrade cost. After that I put in a credit card dispute and did get some of my money back, but it took a lot of time for something that never should've taken place. This car rental is only out to make money and will do whatever they can to get it. A shady operation that preys on tourists. Avoid at all costs!

Ales is the best! You will want to work with him on your rental. Professional and knowledgeable…read more Found exactly what we requested.

Do NOT trust with your money. I reserved and paid for a…read morecondo in full several weeks ago. Yesterday, I received a refund with no explanation as to why my reservation was cancelled. The reservation was for Christmas-New Years Eve so prices are now extremely high. I've been calling and emailing management but no one is answering.

If I could give them negative stars I would. My daughter rented from them in 5th of Decembre. The…read morerefrigerator was not working and took five days for a repairman to come. It was never fixed right. Electricity bill was atrocious and Alma said she would have it checked but never did. It had a beautiful bathtub that leaked from the faucet. My daughter was accused of stealing and bringing men into her condo and was being watched by the cleaning lady and another resident. The cleaning lady was caught with her ear to the door. In reality, my daughter was in town for medical treatment and the guys coming in and out were nurses from the clinic she was receiving treatment from. And her security deposit was never returned. These people just want their commission and do nothing to protect the renters. The building also was full of mold. We replaced the broken disposal at our own expense as well as a very expensive coffee pot. Despite her being very ill, there was no assistance to manage her issues with the condo. It also had termites. We left it cleaner than it had been in a long time. These managers fail at their responsibility

I can't STRESS how AMAZING of service we received. I HIGHLY recommend using Vallarta dream rentals…read morefor your vacation needs ! A group of 10 of us went to Puerto Vallarta for the 1st time last October and i found Vallarta dream rentals online and reached out they helped me find the perfect villa La Bomba ! Not only did they help me find the perfect vacation home but they were able to help me find a private chef , private boat and made my vacation experience by the far one of the most amazing vacations I have ever been on. Alma and Jeff were amazing , they were professional , helpful and outstanding I recommend them for any of your vacation needs !