I'm giving this service 1 star because of the lack of communication and follow-through. He came out and changed my mom's oil and let me know there was an issue with her filter. He told me which filter to order and said that once I had it, he would schedule a day to come back and install it for us.
After I ordered the filter, I contacted him to schedule the service. He kept telling me he would check when he could come, but never actually scheduled a day. I reached out again, and my message was read with no response.
I don't have an issue with someone being busy, but communication is important, especially when you tell a customer to purchase a part and promise to come back to complete the service. I gave him multiple opportunities to communicate or schedule a time, but there was no follow-through. Unfortunately, because of that experience, I would not use this service again. read more