We had an absolutely excellent experience and can't recommend M&H enough. We had the pleasure of…read moreworking with Chad in the St Cloud location. From start to finish, he handled everything with professionalism, efficiency, and genuine care. Communication was clear and timely, and Chad really took the time to understand our needs and make sure everything was done right. What stood out most was the attention to detail and the willingness to go above and beyond. It's rare to find service like this anymore--reliable, friendly, and truly customer-focused. We will definitely be coming back and will be recommending M&H to friends and family. Thank you for such a great experience!

In the last month we have purchased a dishwasher, gas range and microwave. Very impressed with our…read moresalesman, Chad. Getting ready to buy a refrigerator and look forward to working with him again.

We could not be more pleased with the customer service we have received from Quality. When we…read morepurchased our washer and dryer we went to other appliance dealers and they could not match the price we were given by Quality. We have gone back and purchased a range and micro wave. Our dishwasher broke down and again went to Quality to purchase a new one. Answered all our questions and showed us the right one to fit our needs. Great people to work with.

I bought a dishwasher from Quality in March. In early August it stopped working properly. It was…read morestill under warranty and Quality said they would have someone come out. It took 3 weeks (and several phone calls) to get someone out to take a look. It is now Nov 16th and I haven been waiting since September 14 for the part to arrive/get my dishwasher fixed. I call in every few weeks and continue to be told that the part has shipped and will be in early next week. (I was told that the part shipped on October 2nd and would be in early the following week, when I called on October 26, I was told that the part would ship on October 29th and they would be out early the following week) It is now Nov 16 and Quality is looking into it again. I am expecting that I will be told that the part will be shipping and coming in next week.... Every time I call, I get a new excuse as to why the part is not here yet (the last time I was told that sometimes things get lost (3x now!) Very irritated and will not be buying appliances from Quality in the future.

I was very impressed with our service Technician. He was very informative. I will definitely use…read moretheir service next time something has issues. 100% recommend them.

From the owner: Omega Force Appliance Repair is a premium integrity-driven residential appliance repair company…read moreserving St. Cloud, Minnesota. Our Service Hero mission is to make the world a better place, one appliance at a time. We promise to provide such amazing service, you may want to break something, just so we’ll come back. We service all major appliances – washers, dryers, refrigerators, microwaves, ranges, and dishwashers, from most of the major manufacturers: Admiral, Amana, Bosch, Broan, Caloric, Crosley, Electrolux, Estate, Frigidaire, GE, Gibson, Haier, Hotpoint, Inglis, Jenn Air, Kenmore, Kitchenaid, LG, Magic Chef, Maytag, Roper, Samsung, Siemens, Tappan, Vent A Hood, Westinghouse, Whirlpool, Woods, plus more.

Received a nonworking, used refrigerator NOT WHAT I ORDERED. I believed it was used because of…read moreit's condition, but I cant prove that. They reordered a new one, and gave me a dirty used one to use. My sale person said 6 weeks someone "in store" said 1 1/2 weeks before I would see a new one. (I was told the sales person was just being cautious.) After inquiring (a week later) they couldn't give me a delivery date. I canceled my order and was given a full refund. I am happy about that.... but that's it. This is the short version of what happened. I don't even want to think about all of the broken promises, dirty refrigerators and time consuming phone calls. NEVER AGAIN WILL I USE THIS COMPANY!! I am just doing this review in hopes of saving someone else this hassle!!

I am so incredibly sorry that I purchased our complete kitchen appliances from this company. NEVER…read moreagain. I wish there were negative stars for ratings because I would give them 5. We purchased the Frigidaire Gallery Series. It wasn't what we originally went in to purchase, but we were strongly swayed to purchase them. We were told that the products service history was so much better than the Magtag's product line. Dumb us, because we believed them. Our ice maker was defective. We learned about the models defective issues after we purchased the appliance. We were given a new replacement model, but it too had the very same defective ice maker in it. Two months after getting the new refrigerator we hand huge issues. it was 6 months before we could get the 2" blanket that went on the back side of the refrigerator to fix the issue. Now my over-sized appliance is sticking another two inches out from the wall. Yeah, real nice fix. At the same time my wonderful Gallery series gas stove crapped out. My husband has taken time off from work 4 times and STILL our dual ovens don't work. This is is now going on over 2 months. Two of the appointments that were scheduled by Benusa.... nobody even showed up. We call and would never get a response phone call back. These new appliances (refrigerator, dual oven gas stove, new dishwasher and new microwave) were suppose to be my dream kitchen. We replaced all of our previous 20 year old appliances that STILL were working for what was supposed to me by stainless steel dream appliances. We have had them less than 3 years and they and the horrible service has been less than a dream. My final comments would be "buyer beware" horrible products and even worse service.

I don't understand the low rating here, I have only been here a few times and it was a great…read moreexperience each time. Store was clean, well lit, easy to navigate and get what you want. Sure, staff mill around like any other retail location these days - I am NOT saying that is ok - but I am pretty self sufficient and capable of finding what I want or need without much help. Were I not, this location may have ruffled my feathers but - tis not the case.

Went to access the "Geek Squad". TWICE!! I was completely shocked how rude, patronising,…read morecondescending, and dismissive the so called "customer service" technician was. Incredibly rude young man. I continue to have the same issue.

Have an appliance issue? These are the guys you call. Collin came out to our house when our Asko…read moredryer stopped working. He was able to diagnose the issue and fix it fairly quickly. Our dryer was up and running in no time. But the thing that stood out was their guarantee and professionalism. The same dryer had an issue within 60 days and they came out and fixed it, quickly and easily without an extra diagnose fee. Major kudos and thanks to Collin.

The best of the best. We've had a number of appliance repair technicians over the years. Never has…read moreour experience been as positive as with Collin and Omega Force. The process was smooth. The service was friendly, knowledgeable, and professional. The prices were reasonable. The repair was quick. Highly recommended!

My sister needed lawn fertilizer and I rode along. I did Google their ad online beforehand. I got a…read morepatriotic petunia pot for $7 and some cute patio lights. We weren't here very long. Now I need to save the receipts for the rebate. How I wish they got with the times and did this online or in an app. So annoying to waste a stamp and mail in receipts.

I bought a new Amana stove and was on a budget. I figured how bad can it be. what a waste of money…read morethis pile of shit has burners to small for my pans and the second you use a burner delete cleaners and well mai it turns white and shows several scra even though my pan never moved. Save your money buy a nice glass top and go up a few brands as I regret everything about this purchase and it's my fourth glass top never encountered any of this with my others. I wish I could return but dread cooking on it due to the disgusting loook it has and I have only had two months I am sure it gets worse! can't wait to replace this pile of shit!

I've used them repeatedly cleaning out junk for our move - they have taken everything I've tried to…read moreget rid of and give good prices. For example I just got rid of 73 lbs (bookshelf, futon) and it only cost $23. My old grill they took for only $5. And they're always pleasant to deal with.

spent 1,300.00 dollars here a month ago. called back today to see if I could get a microwave plate…read moreand got the worse customer service I think you could ever give anyone none the less someone who just spent over 1000.00 in your store. Was told by The owner that I need to work harder and drive 25 min to bring in a part instead of calling with the exact measurements. followed by they don't have time to measure the part needed to see if they even have it In stock because it is a Monday in the spring time. Talk about poor service followed by horrible treatment of a former customer. I would highly recommend going Elsewhere for used appliances or parts on anything.