I would never work with Jetset again…read more
My father booked a cruise for our family via Jetset, in hopes it would make for an easy booking. As we wanted to extend our travels a few days on either end of the cruise, I reached out to them, letting them know we'd be booking our own travel and hotel, not doing the cruise package deal.
Once I looked at the places they wanted to book us, I was shocked at the prices, and understood they must get commissions from booking unknowing customers into said locations. I'm glad we booked it ourselves, for 1/4th the price.
In terms of the cruise that was booked - the details of the cruise were impossible to decipher, and I realized that after months of emails back and forth, Jetset was only sending me documents forwarded off the internet. They sent me stacks of papers inches high that were confusing.
I finally contacted the cruise itself, which was Oceania, and they told me they'd sent a proper packet to us a month ago. When I contacted Jetset about why we weren't given any proper information, they constantly had fellow workers, 'listening in' on our conversations, so they could cover their asses. They said, 'Oh! It just arrived today! How weird!', although I was given the precise date it was sent by Oceania.
After that, I stopped contact with Jetset, and worked exclusively with the cruise (Oceania) on understanding the details of the trip.
Additionally, I asked about insurance for one of the family members for our trip. I was told I could buy some, and I did - without ever being told that there were several tiers of insurance for purchase. When I contacted Jetset about their misinformation to me, again - fellow workers 'listened in' on each others call, as our travel agent got defensive. A few days later, she sent a very defensive and detailed letter about why we were not told about the varying degrees of insurance.
Finally, Oceania had incredible service, however - everyone on the cruise was over 60, which was a bit strange for me. Also, the ports we hit were blech and their tours overpriced and uninformed. I don't blame Oceania for any of this though. But Jetset simply didn't know anything about what they were booking - and every time I had a question, they had to contact Oceania and ask them, when I could do it easily myself.
In short, Jetset knows nothing about what they're booking, tries to add overpriced items to your schedule, and spends more time covering their asses than giving straight information.
The headache that they caused us before the trip, and the possible money we've lost as we bought the wrong insurance afterwards, makes me warn everyone - DO NOT WORK WITH THEM. YOU CAN EASILY BOOK THINGS YOURSELF FOR MUCH CHEAPER, AND WILL HAVE BETTER CUSTOMER SERVICE.
That being said, everyone that worked there was, 'nice'. They said, 'Thank You', and 'Sincerely', and 'I apologize', a lot. But the only people who I think would need help with bookings are older people who don't know how to book via the internet. Guess what. They book for you over the internet, print things off the internet, and when you are confused, tell you to look at an app.
Terrible experience.
