Never again will I use Vacasa to stay anywhere! I sent them photos of the bugs throughout our cabin at 7 am on 5/20. As of 7 pm I hadn't gotten any response. I contacted them again and after much arguing and refusal to help from their customer service we were told maintenance would come to spray and we would be moved in the morning. At 9 pm maintenance contacted us saying they couldn't get anything to spray the cabin with. The next morning I hadn't gotten a response yet confirming our new reservation. When I finally got it I was informed that we could not check in early despite the circumstances. I then asked to speak to a manager who informed me that unbeknownst to me we were supposed to have checked in the night before (despite acknowledging that we hadn't received a confirmation or door entry code). After much arguing with the manager I was eventually offered a partial refund. However, our vacation was already ruined. I was told several times by multiple employees I should expect the bugs because it's in the woods. I've rented dozens of cabins in the woods and NEVER encountered a bug before and my own home is in the woods! read more