My experience with Select Homes was very unpleasant, let me start by saying that. The receptionist/office admin, Chris, was congenial enough, and I did not have much experience dealing with Rick Rogers (the co-owner); my experience renting from this company for the past year and a half was mostly dealing with the co-owner Michelle Rogers. I found her to be very unprofessional (raising her voice, whining, and talking over anything you would try to say in phone conversations.) A month after moving in we found we had bedbugs in our rental. We reported the problem and Michelle was incredibly accusatory and rude, refusing to do anything about it. We had a pest control company come to verify that the bugs were there, and I took their quote to the office with my children and only then did Michelle say she would let the landlords know. When we first arrived at our rental (wood cabin) at 805 Sugar Cove Rd. (Clyde, NC) my husband and I were moving from out of state with our small children. We were told the property would be ready when we arrived. It was not. It was very dirty, there were dead mice left in traps from the previous tenants who moved out a month before, and it was obvious no one had been there to check on anything. The water had not been turned off and the pipes had frozen and burst, so we could not clean anything, wash clothes, or shower. Select Homes put us in a hotel in the middle of Waynesville, 30 minutes away from our rental (possibly where the bedbugs came from?!) and we were later charged for the hotel.
After a year and a half of renting, and having our house sprayed for the bed bugs multiple times (even after following the pest control company's protocol exactly and going above and beyond to clean our house of clutter) we would see the bugs occasionally and report it to Select Homes. Every time we had to do this Michelle would accuse us, and whine at us that she now had to tell the owners. I believe that is a Property Manager's job, is it not? In July 2017 we received an Ejection Summary (Eviction notice) under, what I believe, are false pretences. We had a verbal agreement with Michelle and Rick Rogers to pay our rent on/around the 25th of each month because of our pay schedules and because of all the furniture and things we had to replace because of the bugs. (We haven't been financially stable since.) I believe the Ejection Summary was to push us out because the landlords wanted us to reimburse them for the bedbug treatments. (That is legally a landlord's responsibility in almost all states.) So, we received the Ejection Summary and a small court claims summons over $1,500. $750 for our "late" rent (we were set to pay rent that day), and $750 for the bedbug treatment (we have the legal documents, too). Michelle told my husband over the phone that if we moved out before the court date on August 7th, that the would order a cease and desist on the eviction. We turned in our keys on Friday, August 4th, to Chris, who was the only one in the office at the time. Rick and Michelle were allegedly, and conveniently out of town that weekend. So, Michelle told us that she would email us a copy of the cease and desist order and stop the eviction. We left the state and called the office Monday, August 7th, to inquire about the email. As Select Homes has already stated in their response to my husband's review, they went through with the eviction anyway.
"This post is by a disgruntled ex-tenant who was legally evicted on August 7, 2017 for non-payment of rent. We have the legal papers in our office to verify."
What a silly response. Who else would leave a response besides someone who has done business with the company; an ex-tenant? Yes, we are disgruntled. Our young family of five now has to start all over with nothing. read more