After several years of successful rentals with another company, we decided to explore other options…read moreto boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing.

The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection…read moreof the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies.

You will not find any one more qualified professionally and particular about details. SO…read morerefreshing to have a person who is diligent AND caring. They go over and above to provide excellent service not only in management but in long term rentals. We have felt completely at ease entrusting our property with them while we are in Florida for six months. we highly recommend them!!!!

From the owner: Professional property management helping property owners maximize their investment property…read moreearnings, increase revenue and improve tenant resident satisfaction. If you are a tenant looking for quality rental properties we are here to help you 'find a place that feels like home.'

My wife and I have been working with Ron and Landen to purchase our new home in Waynesville. We…read morehave been so pleased with their service that I couldn't wait to provide a review. I own and operate a real estate brokerage in Arizona and with 15+ years of full-time experience in the real estate industry, I have managed, worked with, and worked across a number of successful real estate teams. So I can say with authority that Ron and Landen possess a level of local market knowledge and general real estate expertise that exceeds what I've experienced from any other broker team, even in the large metro market that I serve. From the moment that we set up our initial search, Ron and Landen have maintained open lines of communication with us. They had a clear understanding of our preferences so when a property that was a particularly good fit came to market, not only did we receive an automated email notification from the MLS, but they proactively notified us by phone so we didn't risk losing out to another buyer. They arranged for us to tour homes throughout the region and Ron offered his insights along the way so we were able to quickly identify the neighborhoods that "felt" like home to us. Once we found our property and prepared to write our offer, Ron's and Landen's knowledge of the local market shined! They had personally either sold or visited every comparable property, which allowed us to structure an offer that was consistent with market values, ensuring we didn't overpay. As out of state buyers, they have gone the extra mile to help facilitate inspections, appointments with contractors for painting, etc, and other requests that have arisen along the way. I could go on and on about the exceptional service that we've received from the Breese team, but I'll simply say this: If you are considering buying or selling a home in Western North Carolina, do yourself a favor and call Ron and Landen first. With 35+ years of combined local expertise and a true "customer first" focus, they'll earn your business!

From the owner: With our 68 years combined experience allow us to invest our ambition and expertise toward all your…read morereal estate goals. Located in the vibrant Downtown Waynesville within the Historic Strand Theatre, our business enjoys substantial foot traffic, enhancing our accessibility and visibility.

We were well taken care of by Paul Heathman who is most knowledgable of Maggie Valley and the…read moresurrounding area. We actually enjoyed the time we spent with Paul as he was showing us different properties. He is a most congenial and honest gentleman.

We came to Waynesville to look for mountain property upon which to build our retirement home. As we…read morewere walking through downtown, my wife suggested we go into RE/MAX Mountain Realty, which turned out to be a HUGE blessing. Dan Womack was there that Saturday morning, and we discussed our plans. Dan is from this area, which turned out to be a great advantage. I won't go through all the details, but I want everyone to know that Dan was very patient and accommodating to our every need. Dan spent multiple weekend days helping us out, and when we thought we found a lot we wanted, he did all the work finding all the boundary lines through all the trees, brush, and vegetation. We wound up not buying that lot, but instead inquired about another. Dan did the same thing again-spending I don't know how many hours slogging through the underbrush trying, and finding the boundary lines. When we walked the lot, Dan spent about 2 hours with us. Again! It turned out to be the perfect lot for us. To summarize, Dan spends time to find you what you want, and at an amazing price. Use Dan for any real estate purchase in or around Haywood County.

Fantastic office people and the owners are amazing! Haven't had any issues with our home! Great…read moreprices for a great value for renting! We have been in one of their town houses going on almost 2 years and couldn't have chosen a better place to live!

This is by far the best rental company I've ever lived with by a landslide. They are extremely fair…read moreand honest, have taken care of all maintenance issues as fast as they were able, and make the moving in & out process pretty painless. We liked them so much that when we outgrew our first rental with them, we only conducted new rental searches from properties that Select Homes was posting. 100% recommend.

This review is concerning the cabin rental side of their business. The cabin (Appalachian View) was…read morebeautiful. It was clean and we really did enjoy our stay. The negatives, however, were all related to the abysmal customer service and general lack of care that the company had for us. When we arrived to the cabin, instead of reading over a welcome note like most rental cabins, we were given a (very) long list of things to NOT do in the cabin and exactly how much we would be charged for doing them. It sort of started things off with a negative tone, but it wasn't a big deal. These things included: -"Do not remove the batteries from the smoke detector" The detector in the living room didn't have a battery or even battery cover. -"Do not adjust the logs in the gas fireplace" The fireplace had no logs in it and was not gas. -"Do not rearrange the furniture on the deck" The deck had two rocking chairs overlooking the incredible view. The first time somebody sat in one of the chairs it broke to pieces. Luckily it was my fit brother-in-law and not my elderly grandmother who sat down first. Inspecting the other chair, they were clearly not meant for outdoor conditions. On the first day, I sat down to finish up a little bit of work and tried to log into the free WiFi, only to find that it required a password. The check-in note said that no password was required. We sent the company an e-mail asking for the guest login password, but didn't receive a reply until we checked out. The employee said that the WiFi didn't require a password and that we must have been doing it wrong. I don't have a computer science degree, but I know how to log into WiFi. It had a guest login password and the dismissive company representative was unbelievable. Also, two of the three beds had broken frames (we checked, the wooden frames were actually snapped in two) that caused the beds to lay very unevenly. To summarize, over the course of four days, this rental company showed little to no interest in ensuring that we had an enjoyable stay, even after we sent them two separate e-mails. We had a great vacation in spite of the furniture trying to kill us, no internet access, smoke detectors that didn't have batteries, and terrible sleep. If we could rent Appalachian View from a different company, we would in a heartbeat. But these guys have a lot to learn about retaining customers. Or, what seems more likely, is that they don't care about making money from the rental side of their business.

I have been buying & selling RE since 1984. Emailed Kaye Matthews @ this Remax about one of her…read morelistings. After 2 days with no response I called her office and was given the run around. Finally she called me back and was pissed I had left a message with her boss about her lack of response to me. I was working as a buyers agent for a client that was very interested in her listing. Kaye was very uncooperative and treated me like I knew nothing. Finally I had to get another Remax broker to let us in the listing. My client wanted to make an offer, at the time Kaye had this prop listed almost 2 years with 2 price reductions. Finally Kaye met with us so we could make an offer. While making the offer she mentioned that she had to speak with me about the commission split. She had advertised 3% co-broke split. She then had the balls to tell me right in front of my client that she would not pay me 3% because I had been a problem to her. She would only pay me a 2% commission. My buyer was upset by this and threatened to walk. Not representing her client/seller in any way properly. My buyer wanted the house and agreed to take care of me, so we went ahead with the offer which was accepted. My buyer was all cash and wanted a quick closing which Kaye said she could get done. Come closing day Kaye's sellers, a divorcing couple can't agree who will pay the RE commission so they don't sign. After 2 weeks nothing getting done the closing attorney tells me Kaye did not have both sellers sign the listing agreement, sheer incompetence on Kaye's part. So the selling wife was refusing to pay her 1/2 of the commission. The deal fell apart and then Kaye tells her sellers not to release the escrow deposit my buyer put up. Over 27 years of buying & selling I have never seen such an incompetent real estate agent. She did not represent her sellers to their best interest and was totally disrespectful of the buyer & buyers agent. Kaye Matthews of Remax Mt Realty is a scumbag low life that gives all real estate agents a bad name. Do not for any reason do business with Kaye Matthews as a buyer, seller or buyers agent. She will for sure screw up your deal and screw you!

Brittany and everyone at Mountain Dreams were amazing at helping us sell our crazy property. We had…read moresome issues with the property that needed to be resolved for the buyers' lenders. Brittany was with us every step of the way and made sure everything went as smooth as possible. We sold both our homes for above asking price and closed on schedule for both as well. I HIGHLY recommend Brittany and Mountain Dreams Realty!