This review is concerning the cabin rental side of their business. The cabin (Appalachian View) was beautiful. It was clean and we really did enjoy our stay. The negatives, however, were all related to the abysmal customer service and general lack of care that the company had for us.
When we arrived to the cabin, instead of reading over a welcome note like most rental cabins, we were given a (very) long list of things to NOT do in the cabin and exactly how much we would be charged for doing them. It sort of started things off with a negative tone, but it wasn't a big deal. These things included:
-"Do not remove the batteries from the smoke detector" The detector in the living room didn't have a battery or even battery cover.
-"Do not adjust the logs in the gas fireplace" The fireplace had no logs in it and was not gas.
-"Do not rearrange the furniture on the deck" The deck had two rocking chairs overlooking the incredible view. The first time somebody sat in one of the chairs it broke to pieces. Luckily it was my fit brother-in-law and not my elderly grandmother who sat down first. Inspecting the other chair, they were clearly not meant for outdoor conditions.
On the first day, I sat down to finish up a little bit of work and tried to log into the free WiFi, only to find that it required a password. The check-in note said that no password was required. We sent the company an e-mail asking for the guest login password, but didn't receive a reply until we checked out. The employee said that the WiFi didn't require a password and that we must have been doing it wrong. I don't have a computer science degree, but I know how to log into WiFi. It had a guest login password and the dismissive company representative was unbelievable. Also, two of the three beds had broken frames (we checked, the wooden frames were actually snapped in two) that caused the beds to lay very unevenly.
To summarize, over the course of four days, this rental company showed little to no interest in ensuring that we had an enjoyable stay, even after we sent them two separate e-mails. We had a great vacation in spite of the furniture trying to kill us, no internet access, smoke detectors that didn't have batteries, and terrible sleep. If we could rent Appalachian View from a different company, we would in a heartbeat. But these guys have a lot to learn about retaining customers. Or, what seems more likely, is that they don't care about making money from the rental side of their business. read more