I have to give this store credit for ardently living up to their name. Customer service was all but…read morenon-existent, and the few employees that could be seen in the store were far too busy with their phones to worry about something as unimportant as their clients.

Absolutely avoid buying a gun at this store if you are a veteran or active duty military. My…read morehusband presented his active duty military ID and LES and was denied the purchase. My husband is a current Capt in the USMC. It's unbelievable that an American establishment like Dick's Sporting Goods could operate so shady. They wasted our time, had poor service and an untrained staff! We are appalled. Lost our business completely! And we will be spreading the word to our fellow marines as well! Happy Veterans Day!

I was super nervous to go in but the staff was super welcoming. Emma was incredibly patient while…read moreshe helped me out. I was running around the store to test out the shoes while she was explaining the difference between them. She was super kind and sweet. I will be coming back to buy more shoes in the future!

Knowledgeable and patient staff. I must have tried on 15 pairs of shoes while they helped me…read moretroubleshoot fit and gait.

Best running store ever! I've been a Lucky Road customer for years, and they never disappoint. I…read morerecently stopped in for a new pair of running shoes, and as always, the experience was enjoyable and the customer service outstanding. I can't recommend them highly enough!

If you're looking for a place to check out quality running shoes and gear with employees that will…read moreallow you to find what you without pressuring you to buy something that doesn't work for you, this is the place! We've been going here for a couple of years now and the entire family enjoys every visit! Even brought my Dad in (who hasn't bought new shoes in probably 5 years). He was able to get a new pair! He tried on 5 different brands and styles! Check it out you won't be disappointed!

Best time to get deals is not online in clearance isle but right before seasons change. So for…read moreexample I love their shorts. So right as summer ends and falls beginning. This is the best time to get shorts of what's ever left. They are alway welcoming me when I come here and it's a pricy place but when you find the score of a deal it's worth coming here. :)

Not the most friendly, attentive or helpful staff... I walked in and stood, looking around at…read moreeverything to decide which section I wanted to venture towards, and two girls were up front having a conversation. I stood there for about a full minute and walked towards the back to view everything on my way. When I reached the back an employee smiled acknowledging me, before I turned and decided there was nothing intriguing or worth my money. When I reached the front of the store I saw the girls that were talking up front when I first came in, we're employees laying out merchandise--they again said nothing, didn't even smile in my direction. Clothes were average.

This is mostly intended for my Virginia friends but when a business excels in so many ways, it…read moredeserves to be noted. Robynn and i have deleberately avoided participating in any black friday shopping for all the reasons we're all so familiar with. But my wife has recently become a "backpacker" and I wanted to get her fitted for a legitimate backpack so we made an exception to our black friday rule and went to the only place I would go to locally backpacking and other outdoor gear, River Rock Outfitter Even though the shop was filled with customers, Keith and April, the owners, immediately greeted us. When April finished with her customer she began the process for fitting my with a backpack. This process which included measuring her torso, what type of backpacking it was for day hikes or multiple day/night trips, types of weather, trying on multiple packs (with weigjts in the pack) took approximately 40 minutes, maybe more, but it was such a pleasant experience, it only seemed like minutes. My wife and April found the perfect pack but since it was not in the color my wife wanted, April placed in on order. We'll return in a day or two, try it on again and walk out with an early Christmas present for my wife we will now be able to share and enjoy many more years of backpacking together with a comfortable backpack. If you want professional backpacking and other outdoor expertise and a wide selection of high quality gear from a polite, courteous, friendly local business, go to River Rock Outfitters; you will not be disappointed.

This is a small outfitter, with a decent selection of gear, but an abundance of willingness to help…read moreyou find what you need. Prices are on par with what you can find elsewhere, though they have a nice and rotating consignment area consisting of used gear of varying prices. They can also order gear if a specific size, color, or model is desired.

I highly recommend this store for repairs and buying a bike. I got a quote from another store and…read morethey were honest and fair in comparison. The beat the other store by 50%. Nice crew working in the store and they know bikes. Try them before you go to another store.

Came in today to get a dual sport and was given the best customer service ever. I really appreciate…read morethese guys, finding a good bike is hard right now and they helped me so well. I called in and they provided the inventory. On top of that they even put on the modification on the bike. I couldn't fit the bike in my car and the gentlemen helped me with that also. GREAT MANAGEMENT AND STAFF. If you're looking for a bike this is the spot thank you guys

I had heel covers replaced on two pairs of leather boots and added sole pads to one pair. They were…read morepolite and upfront about cost and time. It took several weeks and it was expensive but I get it that it's done by hand and takes time. When I went to pick up (they did call to let me know the boots were ready) they were closed due to illness. When I picked up it was clear the sole employee there was still sick so I stayed as far away as possible as they weren't masked and neither was I. The work looked okay - one pair had a tear in the heel leather. In the old days when shoes were repaired they would give a basic polish after the work but it wasn't the case here. The work has extended the life of both pairs and that's the point as they are well made boots expensive to replace, so consider the return on investment if you want work done.

they do good work but they are pricey.I paid $60 just for a new plastic heel repair.read more