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VA Middletown Clinic

4.0 (1 review)

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11 years ago

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Newport Hospital

Newport Hospital

2.7(62 reviews)
2.3 mi

I've frequented Newport Hospital for specialty care referrals and unfortunately on an occasion that…read morerequired a visit to the emergency room. Each time went as well as can be expected and I would return if the need arose. Parking is generous. Emergency room parking has a lot closer to its entrance. General parking is across the street and I had no issues. If full, there is some street parking in the surrounding areas. If you've never been to this hospital, you must show a government-issued identification card. The receptionist will take your information so that the next time you visit you can simply just give your name and proceed to your appointment area. Homemade masks are not allowed. If you're wearing a cloth mask, one will be given to you that meets their standards. You can wear one or both but mask-wearing is mandated inside the hospital at all times. The nurses and other workers I came into contact with were very helpful. On my first visit, I got lost and someone actually walked me all the way to the area I needed to be in without feeling like I was taking them away from something. My ER visit was a smooth one. I did have to pass through a metal detector so that was the only odd thing. I get it, at some point, something has happened to make it a necessity to do things a certain way. My entire ER visit was a little over an hour from check-in to discharge. They even had cable in the room I was placed in while waiting. I just knew I was gonna have a nap while there...nope! Things progressed in a timely manner and I was on my way. If needed, I would choose service at this hospital based on my positive experience.

My aunt who is staying in turner 4 called me to let me know for the past 30+ minutes she has been…read morewaiting for a nurse or someone to come to her room. She is 81yo with a serious health condition. She just needed help to get to the bathroom. I called the hospital was transferred to turner 4 and spoke to whoever answered the phone. I explained what the situation was, I asked if someone can fix my aunts call button. They asked who the patient was, and I told them. The woman said, "oh the light is blinking, it's working. We have a full floor and it's been busy"... I didn't want to lose it on the phone so I simply said she needs assistance getting to the bathroom. I think that crap excuse on the phone made me realize they are not hiring professionals any longer. Nursing and customer service has taken a real nose dive in the past decade or so. I wonder how many older patience are laying in urine and feces because staffing is too busy to check on them in an appropriate amount of time! I hope my aunt doesn't push the call button and it be a life and death. Nothing but negligence in that hospital. Have the ambulance take you to Miriam. They really look after you.

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Newport Hospital - Absolutely appalling. I have never met a "nurse" so unprofessional and rude. Even the security and staff agree. 10/10 do not recommend.

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Absolutely appalling. I have never met a "nurse" so unprofessional and rude. Even the security and staff agree. 10/10 do not recommend.

Naval Medical Clinic New England - Pharmacy. Check-in at kiosk and wait for your number to be called

Naval Medical Clinic New England

3.7(3 reviews)
2.1 mi

We visit the Navy Med. Clinic for pharmacy services. As retired military who qualify to receive…read morecare at the VA, this pharmacy allows for prescriptions from the VA to be transferred to this location. Parking is around back. Show your ID to enter the building. The building is large and includes medical records, radiology and other medical services. We don't often see many staff in the main lobby area, but those we have encountered have all been helpful and pleasant. Most departments are down hallways off the central lobby or upstairs. A public restroom is down the hall, past medical records. There is a small 'café' down a hall on your right just past the pharmacy that includes a couple of vending machines. Although there is a food prep area here, I have never seen this area open. There is quite a bit of medical info available posted throughout the facility and from time to time they have a medical exhibit of one sort or another in the lobby area. The pharmacy is right inside the door. Use the kiosk to scan your military ID, answer some questions and you will be issued a ticket. Have a seat and wait for your number to be called on their automated system. We don't usually have more than a few minute wait but always come prepared because some days the clinic is hopping and the pharmacy busy.

My husband is active duty Navy and so he basically stuck getting his medical care on base. The plus…read moreside is that it's free and it's relatively self-contained, but the downside is pretty extensive. Before the covid pandemic, it was hard for us to get him appointments for routine visits and even harder for us to get him referrals for specialty services that were outside the clinic. Referral management at this clinic seemed to revel in its feeling of power in keeping referrals from service members which I feel is a dire problem for service members who truly need services. Every time I've been here, it seems like the clinic is well staffed, however this does not relate to a well-oiled machine by any stretch. Whether we were there for a pharmacy refill or for a standard checkup, it seemed like visits took much longer than they needed to because of poorly managed time and recurring disregard for the time service members and their families set aside for their scheduled appointments. Now that covid is impacting basically everything, the clinic is no different. Everyone regardless of who they are is required to wear a face covering while on any installation which includes family members of service members. If you are non-essential, you are not allowed to go inside the clinic which makes sense. They are also working the kinks out for bringing pharmacy items out to the curb to reduce the exposure of service members to potentially sick people which I think is fine. The only issue is that the system is not working and they have had to go back to the clinic multiple times just to pick up a routine prescription that they told me was ready. We've had the experience of getting to know multiple installation clinics through our career with the Navy and understandably this is the one of the smallest if not the smallest clinic. That said, its relative size shouldn't dictate the quality of care it provides to its service members and their families as well as the veteran community who depends on it.

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Naval Medical Clinic New England - Medical records

Medical records

Naval Medical Clinic New England - Radiology

Radiology

Naval Medical Clinic New England - Scan your ID at the kiosk, answer a couple questions, sit with your ticket, wait to be called.

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Scan your ID at the kiosk, answer a couple questions, sit with your ticket, wait to be called.

VA Middletown Clinic - hospitals - Updated May 2026

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