When it comes to customer service, Uwharrie Bank has a lot going for it. The tellers are…read moreexceptionally friendly, remembering your name after just a few visits, while still maintaining professionalism. Caitlin B. is especially good at her job, always working with efficiency and good humor. There is NEVER a wait at Uwharrie, whether at the drive-thru or at the teller. Also, when my debit card was stolen, I had a new one in-hand two days later, without even entering a branch to report the theft, activate the card, or set up my pin. One of the reasons I use Uwharrie Bank is their commitment to the community. The bank is always sponsoring events and supporting local initiatives--support local so your money stays local!! Uwharrie Bank is a North Carolina Bank, and it only has one location in Concord, which obviously gets frustrating when you are across town. Additionally, the location is not open on Saturdays (although they have extended Friday hours which is helpful). None of this is surprising for a local bank, but it is the reason why I gave Uwharrie Bank four stars.

The customer service at this bank is second to none! They really strive to provide a service to…read morethis community. The tellers are friendly and call you by your first name and are very knowledgeable. The customer service representatives also do a great job. They look for irregularities among your accounts and personally contact you if they foresee a problem. They have really good mortgage rates and assist you with obtaining a loan.

Not only is this bank beautiful, but also the staff is friendly and the fees are low to…read morenon-existent. I am a huge fan. It feels like you have stepped back in time (to a simpler and friendlier time). The decorations are opulent and ornate, yet warm and welcoming. I currently have one account with them and I'm thinking of switching several others. If you live or work in the area, you should definitely consider banking here. They make you feel like family and they don't nickel and dime you like the major chains.

From the owner: There's no substitute for experience, and F&M Bank's over-a-century history is a unique promise in…read moretoday's ever-changing world. From personal and business banking to mortgages, commercial lending, and a comprehensive suite of business services, we combine that foundation of strength with leading-edge digital tools and a community-first approach to power your financial life. Consistently voted a local best bank, our clients work with real bankers who know their names, their goals, and their neighborhoods. These are people who are as invested in this community as you are. Proudly rooted in Salisbury, NC, and serving clients across Rowan County, Cabarrus County, Greater Charlotte, and Raleigh.

All I can say is Nate Turner is the man that gets it done!! I was well pleased with his expertise…read moreand dedication to help my 80 year old mother with opening her new account with 5/3 bank . 5 stars for sure ! Keep up the great work Nate!!

Still not a positive thing to say about this bank. They are slow and seem to care less…read more Frustrated. I think it's time for me to start looking elsewhere for a new bank.

I needed to make a simple transfer during my lunch break. The lobby is closed due to the pandemic…read moreso I had to go through the drive thru. I also didn't have a transfer slip. I wrote my account numbers on a piece of paper and the amount I wanted to transfer. I placed it in the tube with along with my ID. About 60 second later they returned the tube and my transaction was complete! It was that easy. I am very pleased with my transaction today and the kindness of the service.

I visited this credit union today and went through the drive thru window, I was making a deposit, I…read moresent my card and cash to the teller. The teller then asks me to confirm the total, which was my fault because I didn't count it before sending it in.. But if it was a huge problem the teller could have sent the cash back through the window and I would have confirmed. After the transaction was completed the young lady told me "thank you" and have a great day, and I did the same. As I was sitting in the window putting my card and id back in my wallet.. I hear the same young lady that just helped me tell her colleague that "why would she send her money in and not count it" I guess she forgot that her speaker was on. I don't think that was very professional of her being that she is the voice of SECU.

I have been banking here for years. While I am okay with…read morethe overall experience, in my opinion there isn't enough ATM's for in car banking. There are two stalls. It is not a rare event to arrive to a line which is five cars deep. I would like them to add another lane for ATM's. Other than that, I have seen these tellers deal with some fairly rude customers all while remaining professional. God bless them! And people why are some of you so needlessly nasty? I digress: The lines inside are wonderfully short! I rather enjoy the bank, but they do not offer on hand Euro for traveling overseas. You must order Euro in advance. They do not offer coffee or lollipops as some banks do. Honestly, so much of your experience here depends on the teller or other banking professional who assists you. Some of them will go out of their way to be helpful and keep on top of your situation. Others will go equally out of their way to nickel and dime you with fees. It is for that reason I will give them a middle rating. There is much room for customer experience, information continuity and general improvement.

What has happened to "customer service"? It sure is NOT at this branch or through their 800-service…read morenumber, unless you speak Spanish or Ghetto! We moved from Wells Fargo after being with them since 1989, That is 36 Years! Until recently we never had a single problem with them. Out of only FOUR, yes FOUR attempts to conduct a very simple transaction at this branch we are left upset and not being able to take care of our simple transaction! In my many years of dealing with small hometown banks to larger nationwide banks I have NEVER experienced a bank as bad as Bank of America... Since when does a bank not accept CASH as a deposit into a checking account? I opened the new account online and it would not allow me to add her. It told me I had to contact BOA direct IN A BRANCH and no other way to add her to the account. I called the 800-customer service number and was told they would send me another PIN for the card, but I had to use the PIN they chose and not the one I chose. Since when does a simple four-digit code work? Looks like we are starting the search for a new bank because we sure are NOT staying with these Idiots...!

Very friendly service with knowledgeable professionals who make your banking needs a breeze. I…read moreworked with Jasmine and Lunda who were both fantastic. Jasmine started my process and was very helpful with advising us of the best options for an account and Lunda closed us out and handled all the paper work. She was so friendly and helpful! The manager Deena checked in multiple times to make sure everything was smooth sailing. I appreciate the staff here and I'm so glad these women were there to help!

As of right now, this is the rating I'm giving…read more Here's my reason, I have been with this bank since 2013 even with my move to Colorado and Texas. I have deposited and used my money continuously; however, they just charged me $7 for "inactivity." I was not sent a notice nor have I been sent an updated debit card to actually use this account, which is why I was only able to use this account for sending/receiving money from friends. I wrote to them this morning to just mail me my remaining balance and close the account. I'm hoping they are fair to those of you who actually have debit cards so that you can give them the activity they need to avoid that and other charges. They used to be so good to me when I lived there, but if you move they don't communicate with you and just do things without attempting to contact you. At least that had been my experience.

This is a great Wells Fargo branch, it's in a small town and where you go in to the teller line,…read moreeveryone knows everyone. This is nice, it lends itself to great customer service and a very friendly environment. The tellers are friendly and knowledgeable about the products, and will help you with whatever your banking needs are so you can get along with the rest of your day. There are several drive through lanes and an atm machine on the side of the building. I've always been impressed with how good wells Fargo treats its customers, it's the great customer service they offer that makes me not want to bank with anyone else.

So I've been. Patron of this branch for a few years and I think they have EXCELLENT customer…read moreservice. Inside the branch and out. More often than not though, I got through the drive thru for service where Ms. Gayle and her outstanding customer service reign supreme. I've seen some great drive thru tellers and my day and very few can hold a candle to Ms. Gayle. She never has an off day. I know I'm going to get quick and accurate service with a warm smile, greeting and farewell to boot. Whenever I have questions, I know that she's going to know the answers and lead me in the right direction. If you need a solid local branch with consistent drive thru service, this is your place.

I found thr interaction to be unusually unwelcoming and unprofessional. As the person assisting…read morewith the transaction, I expected a greater level of attentiveness and expertise. Unfortunately, a mishap occurred that I did not recognize until after the transaction was completed, which caused me to question whether the transaction was handled with the appropriate level of care. #poor customer service​

This used to be a BB&T Bank. Last year, BB&T acquired Suntrust Bank of Atlanta and changed the name…read moreand moved the Headquarters to Charlotte. New name is Truist and that is true for all BB&T and Suntrust locations. We have been BB&T Customers since 1995. The Huntersville location has always been our home location although this branch was closest to where we lived and we were in there frequently. It never closed when the acquisition occurred and the only change was the changing of the sign on the door. Personal remained the same and services remained excellent. My wife and I went through the drive through about 2 hours ago. Same service and friendly atmosphere. One thing about this location, the one in Huntersville and the one in Denver is that if the Dog is in the car, chances out they are going to get a treat. Needless to say, Watson the Corgi left with a nice Dog Biscuit to munch on as we drove home. Made his day.

Full disclosure: This is not my personal bank, but I go…read moreoften with family members who bank there. Each time I step into this bank I am greeted professionally and told where to go... Not like [that] but in a nice way. The bank is clean, parking is plentiful and the lines move very quickly. The tellers are friendly and efficient, and effort is put into a pleasant customer experience. There are lollipops/suckers for kids of all ages at each of the teller windows, and the bathrooms are clean. As a guest the few transactions I have conducted here have been 100 % positive.

Several branches did not have notaries available on a Saturday morning. This branch did and was…read morenear a location I was familiar with. I had to make an appointment over the phone and only waited a few minutes before I was called in. The whole process took only 5 minutes and the banter was pretty good, very personable conversation. I noticed a few poor Yelp rating but I am only judging this bank based on my experience today and I had a very professional and productive visit at Wells Fargo.

Went into the bank to speak to someone about giving money to a contractor to do work for me. I was…read moreseeking advice from them since I was a customer using their money. As usual no bank managers were there. So the bank teller stated she could help me. She told me that if I do a cashier check for the transaction then that will leave a paper trail. So i did as she suggested. I gave the contractor the check, he leaves, then comes back in after a couple of hours to cash the check. The same stupid teller I spoke with cashed the check. He took off with the money. Spoke to the bank manager and he stated the teller gave me the wrong information and that I should have spoken to someone that was trained to give that information. So even though he admits she was wrong and should have at least called me when he returned to the bank, they cannot help me. So now I am out of my money because of ignorance on the banks part. So I would steer far away from this bank or any First Citizens bank. As someone else suggested they are just in it for the money and have no concerns, or intelligence for that matter, to help the customers.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Concord, NC branch or find us online.