This used to be a BB&T Bank. Last year, BB&T acquired Suntrust Bank of Atlanta and changed the name…read moreand moved the Headquarters to Charlotte. New name is Truist and that is true for all BB&T and Suntrust locations. We have been BB&T Customers since 1995. The Huntersville location has always been our home location although this branch was closest to where we lived and we were in there frequently. It never closed when the acquisition occurred and the only change was the changing of the sign on the door. Personal remained the same and services remained excellent. My wife and I went through the drive through about 2 hours ago. Same service and friendly atmosphere. One thing about this location, the one in Huntersville and the one in Denver is that if the Dog is in the car, chances out they are going to get a treat. Needless to say, Watson the Corgi left with a nice Dog Biscuit to munch on as we drove home. Made his day.

I found thr interaction to be unusually unwelcoming and unprofessional. As the person assisting…read morewith the transaction, I expected a greater level of attentiveness and expertise. Unfortunately, a mishap occurred that I did not recognize until after the transaction was completed, which caused me to question whether the transaction was handled with the appropriate level of care. #poor customer service​

As of right now, this is the rating I'm giving…read more Here's my reason, I have been with this bank since 2013 even with my move to Colorado and Texas. I have deposited and used my money continuously; however, they just charged me $7 for "inactivity." I was not sent a notice nor have I been sent an updated debit card to actually use this account, which is why I was only able to use this account for sending/receiving money from friends. I wrote to them this morning to just mail me my remaining balance and close the account. I'm hoping they are fair to those of you who actually have debit cards so that you can give them the activity they need to avoid that and other charges. They used to be so good to me when I lived there, but if you move they don't communicate with you and just do things without attempting to contact you. At least that had been my experience.

Very friendly service with knowledgeable professionals who make your banking needs a breeze. I…read moreworked with Jasmine and Lunda who were both fantastic. Jasmine started my process and was very helpful with advising us of the best options for an account and Lunda closed us out and handled all the paper work. She was so friendly and helpful! The manager Deena checked in multiple times to make sure everything was smooth sailing. I appreciate the staff here and I'm so glad these women were there to help!

Miserable customer service. They declined to open a business account unless all members were in…read moresame room at same time - the 3 others live in other cities. After I indicated I would move all of my other accounts from Wells, bank Manager, Sarah, said there was a time consuming "manual process," which would take an hour and a half to set up. The regional manager Rene was no help. I returned to Wells and got my money out. They could not have cared less. I moved my account across the street to Chase, who opened a personal account, then began my business account setup, and said, correctly, that the "member not present" forms were easily obtainable by my partners at any Chase branch. 10 minutes tops, no "appointment" required, no notary needed, they stayed after 5 PM to help me out. I left Wells after 40 years today. It feels like a good decision, they don't care for their customers.

Nice bank and everyone is friendly.read more

I am giving BOA 5 start for this location service. (Due to COVID many banks have long delays and…read morewait times so I am excluding that from this review. There is usually a 5-15 minute wait whenever I go.) Every person I have worked with is kind, friendly and helpful. The are always able to handle any request I go in there with. Additionally, if there is a way for me to do what I am doing in a simpler fashion they will l advise as well. I appreciate their help as they have shown some ways to mobile do things and save time. I would recommend to anyone and just advise there can be a bit of a wait at times. A note to corporate about this location is that they need to do better sound proofing. The shape of the ceiling allows for echoing and throwing of voices across the room. Specifically, the cubicle with no roof on the left hand side when you walk in. You can hear the conversations in that cubicle quite clearly in certain parts of the bank. The team in the bank has advised corporate but corporate has not taken actions to rectify. If I was discussing personal information in this bank I would insist on using one of the offices with a roof.

While reviewing banks I did stop in.The people were not as friendly as some banks and I felt like I…read morewas being drilled. Its a nice place but they often have a police offier outside and I always wonder why. They do have a drive up bank machine

Horrible bank talk to you very nasty.lf you're taking all of your money out, you got to wait to…read moretalk to someone first.

After opening a couple accounts and moving to this bank, they close their drive-up window. So, if…read moreyou can't get done what you need at the atm that's 1" wider than your car, you get the pleasure of going in and waiting in line for thirty minutes. Toss in the fact that BOA handed the Biden admin everyone's purchase history, gives me plenty of reason to move to Wells Fargo. BYE!

Working with this bank for a few years everyone is so helpful and nice I have nothing more to say…read moreother than what a great bank. However the people make the bank they are just very kind and always helpful.

Same bank I use, different location than I'm used to. Mostly an accessible branch if you have the…read moremisfortune to be on or near Catawba at 77 during business hours, and the later you get there the less fun it is, but mid-day is just middling horrible and you have to bank somewhere and the branch manager seems a decent fellow... Ended up at 5/3 after the local bank where I was doing business merged with another bank and then they got absorbed by a rather large and unresponsive regional institution :-( Big plus is Saturday lobby hours. Not that I'm in here banking every weekend but it's nice to have the option. Major malfunction is service charges on HSA if the balance is below $5000. So I get charged a fee and I will probably have to pay a penalty on the withdrawal because it isn't an actual health expense. nice... On a completely unrelated note: I am more than a little tired of the whole finance and mercantilism charade but it isn't like we've got options.

This is a great Wells Fargo location, based upon my use of the ATM (haven't been inside the bank…read moreyet)! There are multiple ATMs on the property, one of which is completely disconnected from the bank building. It's a simple drive-thru ATM. Moves quickly! Located in Gilead Road and close to shops and restaurants. So it's super convenient to everything you might need at the time. Give them a try for your banking needs!

I stopped by to open a new account (5th one). I waited about…read more40mnts, only for the clerk to tell me that these other people who came in after me, already had an appointment. What a waste of time , would of been nice if he could of informed me sooner.

Find staff very helpful and courteous. Kenya is a blessing to work with. Very patient and…read moreaccommodating, always returns calls promply. We will continue a relationship with this bank based on our experience.

The person I used to work with on setting up my business accounts here is gone and they have not…read morestaffed very well since. They don't know much and will answer a question without really knowing the answer or fully understanding the question. It is bizarre. I was trying to be super patient and proactive with something I knew I needed to change on my account in order to make a deposit recently. I first attempted to make an appointment for the change to be made and was told to come in through the drive thru that I could make the deposit with no problem. I get there with my documentation that I knew they should need to make the adjustment to accept the deposit. It was a very common business practice and they knew nothing of it. NOTHING. My last encounter was the last straw. I took my deposit to another local bank and opened an account immediately. I will be closing all of my OZK accounts, as this was the second time they answered a question about a very common business practice and were completely wrong. I do not like writing one star reviews but until that staff with knowledgeable folks, I'd find another bank to trust. Also, yes, I have a message in to the corporate office to let them know of this mess.

As long as you don't use auto bill pay or online bill pay, Allegacy is fine. BUT just know that…read moremaking payments is not very easy nor are payments recorded in a timely manner. Even mailing them a paper check takes 10-14 days to hit their books. Their customer service associates however are great to work with. Which is great, because you're probably going to spend a lot of time talking to them. Allegacy, in this day and age, how can you not have auto pay or even a decent app to pay online?

Very good Credit Union. Staff is friendly always have a smile on their face. The one thing I don't…read morelike is the share banking. You have to go inside to get money. You can't go to the ATM. So that makes it complicated to get money when they're close. That is something that should be looked at. That is why I gave them 4 stars. Other wise if I could'v I would give them ten plus.