I got locked out of my account so I talked to customer service and asked them to unlock it and they…read morewould only unlock it if I could tell them the last charge. HOW AM I SUPPOSED TO KNOW THE LAST CHARGE IF I CANT LOG IN???!!! This has to be the most inept bank I've ever done business with.

Moved down from the upper midwest last summer and wanted a local bank to handle my local money. The…read morefirst one I tried didn't work out so pretty good which brings us here... Besides having an excellent name Fifth Third Bank also has lobby hours on Saturday which is great because even though ATMs and online and mobile banking can handle most transactions there's times a person wants to see another person. Jessie is a swell fellow and got me squared away pretty quick, went through the various types of deposit, checking accounts (plus wealth management in case I get some wealth.) Anyway, it's nice little branch with a pair of drive ups out side and a couple of tellers and offices inside. The lobby is well appointed and tidy; waiting area has a couple cushy seats and single shot coffee machine. Nice to see they are showing restraint with my hard earned cash.

We run a business in the same shopping center and you would think being neighbors would mean…read moresomething. Walked to get a small change order of quarters, dimes and pennies. We were emphatically turned away with a very rude and dry response. If you were hoping we would leave our bank and switch to you since you are so close, you have now completely shot that move down. Horrible service and bad practices. Stay away.

I absolutely love this bank! I get greeted by name every time I come in the door. They are always…read moresuper helpful and fast paced. I would recommend everyone to this bank!

The drive through service for this bank is like waiting for eternity. So slow! The inside tellers…read moreseem to move at a quicker pace.

LOVE the folks here! They think ahead, and make sure you get everything you need. Then, on top of…read morethat, they add extra ideas that have proved to be invaluable.

Excellent customer service from everyone. I've had to deal with multiple major transactions and…read moreopened an account for my son and I get nothing but excellent service.

This used to be a BB&T Bank. Last year, BB&T acquired Suntrust Bank of Atlanta and changed the name…read moreand moved the Headquarters to Charlotte. New name is Truist and that is true for all BB&T and Suntrust locations. We have been BB&T Customers since 1995. The Huntersville location has always been our home location although this branch was closest to where we lived and we were in there frequently. It never closed when the acquisition occurred and the only change was the changing of the sign on the door. Personal remained the same and services remained excellent. My wife and I went through the drive through about 2 hours ago. Same service and friendly atmosphere. One thing about this location, the one in Huntersville and the one in Denver is that if the Dog is in the car, chances out they are going to get a treat. Needless to say, Watson the Corgi left with a nice Dog Biscuit to munch on as we drove home. Made his day.

Always professional, helpful and friendly, I have dealt with NCSECU for over 40 years and while…read moreemployees change their service appraoach is customer friendly.

Bridgette is the most cheerful teller I've ever met, she's so sweet and I'll let someone in front…read moreof me if I think she's almost done with her current customer. She always makes my day!!

Friendly and professional I would recommend this branch to all friends and family…read more Great service!

One teller during lunch hour. I hope to never have to use that dump again. The one Tyler was fine.read more

Visited this bank today and would rate it high and likelihood to revisit as their teller and…read moregreeters are always professional and welcoming. I have to utilize this bank as the Cornelius location does not distribute cash. With the experience there today I don't mind the drive to have my banking needs facilitated With a customer first attitude group. Thank you very much!

First and Worst experience. I opened a student account for checking/savings. After speaking to a…read morebanker they sent me a link to sign up online (easy enough) because I called on a Saturday and new accounts can only be made by appointment? I went through the online process and got to the point to transfer external funds into my account. I had a daily maximum ($5000) of how much funds I can transfer INTO my PNC account ( strange). I verified my external account, then I ran into issues where I could no longer get logged into the online banking App and website, to the point where their help desk couldn't even get me logged in. I had to go into the branch to do a second form of fund verification (annoying) and the funds transferred(yay). The manager of the bank called me that day and said that they couldn't verify funds and I still am revoked from my from my online account because the investigator couldn't match up SOFI bank to the listed transfer name of Bankcorp in the external transfer even though account numbers matched up. So I asked them to terminate my account because I can't even use online banking and this has been two weeks of issues. She said I don't have to do anything to terminate the account but now my money is sitting in a bank account I don't have online access to AND I am supposed to believe that this account will just terminate and send funds back to where it came from when the external funds transferred through already?? I would recommend going anywhere else- don't offer online sign up if you have to come in to the branch to verify do a second verification anyway. Super frustrating experience!!

As of right now, this is the rating I'm giving…read more Here's my reason, I have been with this bank since 2013 even with my move to Colorado and Texas. I have deposited and used my money continuously; however, they just charged me $7 for "inactivity." I was not sent a notice nor have I been sent an updated debit card to actually use this account, which is why I was only able to use this account for sending/receiving money from friends. I wrote to them this morning to just mail me my remaining balance and close the account. I'm hoping they are fair to those of you who actually have debit cards so that you can give them the activity they need to avoid that and other charges. They used to be so good to me when I lived there, but if you move they don't communicate with you and just do things without attempting to contact you. At least that had been my experience.

Very friendly service with knowledgeable professionals who make your banking needs a breeze. I…read moreworked with Jasmine and Lunda who were both fantastic. Jasmine started my process and was very helpful with advising us of the best options for an account and Lunda closed us out and handled all the paper work. She was so friendly and helpful! The manager Deena checked in multiple times to make sure everything was smooth sailing. I appreciate the staff here and I'm so glad these women were there to help!

Drive up ATM service to make a deposit. Quick and easy. This location has new ATM machines with…read morelarger touch screens. It beeps when you press the keypad and gives you the option to email or print receipt. What I like most is that the machine returns the card before it dispenses the money and receipt. I've left my card several time using the old method.