Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

My son had a sore throat for 3 days and we were able to get in quickly. Scheduling on the app was…read moreeasy and quick. Staff was super friendly and professional. Definitely a great experience.

I've had a sore throat for a couple weeks and the Urgent Care location I normally go to was closed,…read moreso I figured I'd try Indigo. Is "Meh" a sufficient summary? My appointment was for 5:00 but they say to show up 10 minutes early. Traffic was light so I was there at 4:30. The guy at the desk says "Well, there's a 4:45 ahead of you, so go ahead and have a seat." 4:45 appointment shows up at 4:48, checks in, goes back. At 4:58 he calls me over, asks a couple questions to check me in (including prepaying based on their check of insurance), and I sit down again. At 5:11, they take me back to a room. The usual questions and a strep test. Doc comes in, takes a look, and says it's probably post nasal drip from a cold. Do a nasal rinse before bed and take some Mucinex DM if I'd like. A few minutes later, a nurse comes in and hands me some paperwork and starts moving me towards the door. I had to ask if my strep test was negative (fortunately, yes). As I'm reviewing the paperwork at home, there are a couple things that are surprising - when a sentence starts with "Discussed" I expect that we would've discussed it. Sorry, we didn't talk reducing nasal steroids if I get nosebleeds. Is that a big deal? Probably not, and I can read fine. We didn't talk about chamomile tea or fluid intake. I find it concerning when a medical chart says we discussed something that I'm reading for the first time. Between that and waiting in the totally empty lobby for half an hour when there's no one coming in or out? Meh. I'll try to plan my sicknesses around my preferred Urgent Care's hours in future. Update: I get it now. I got an email summary of my visit and they're big on metrics. My "Check In" was at 4:55, presumably when the receptionist started on my paperwork. By ignoring the fact that I'd spent 25 minutes just hanging out before checking in, their numbers look much better. Yeah, I'm good going places that focus more on patient experience than contrived data. Update 2: It was a bacterial throat infection. A doc at a different clinic took one look at it, heard that it'd been that way for over two weeks (same info as Indigo had) and was like, "Yeah, that's an infection. Viral wouldn't last that long, so here's a script for some antibiotics."

While I am not the biggest fan of the emergency room ( I prefer to go to their Redmond satellite…read moreemergency room for speedier quality care). I have also NEVER EVER had a problem with anything financial related to any of my care over the last ten years. Evergreen Hospital is solid. I especially highly recommend the hospital doctors that saved my life when I suffered acute respiratory failure with hypoxia. Here are reviews of two doctors that really made a difference in my health. Very very impressed with both Dr. Young and Dr. Picazo, who both work in pulmonology critical care. I met them both at the end of my hospital stay after I had initially been admitted to the ICU during a frightening, truly life-or-death medical crisis. Both doctors were knowledgeable, professional, and clearly highly talented physicians. Despite their obvious expertise, what stood out most was how personable, compassionate, and down-to-earth they both were. Both doctors surprised me with how relatable they were. I felt relieved and comfortable asking questions during an extremely stressful time. I would recommend Evergreen Health to any and all looking for expert, compassionate and affordable care. He explained everything clearly, never made me feel rushed, and spent a generous amount of time discussing my care and concerns with me. I deeply appreciated both his medical expertise and his genuine kindness. I would absolutely recommend Dr. Picazo to anyone seeking outstanding pulmonary and critical care treatment.

ER my son was taken in to ER for ankle injury. My first time there it's a huge place and very clean…read moreand efficient and friendly staff. They were busy but they took care of my son and came by to check on him often. He was in there for few hours and he was kept comfortable and even took us a family room to wait . We have to go back for his surgery next week .

Had a back injury while here from out of town. I saw 5 five-star reviews so I figured I'd give it a…read moreshot... but still skeptical. After having been, I can tell you that all of these reviews are completely legit. Now I was the first person in so I can't speak to the wait times but they got me back immediately with a nurse practitioner named "Netta" who was an absolute rockstar! She had amazing bedside manner, was super empathetic, knowledgeable, made me feel my concerns were all heard and cared for. I haven't received this level of total care in a LONG TIME! The front desk lady was super nice and helpful as well. She is a bright star in a world of dull providers. This was my first 5 star experience at an urgent care clinic.

In short They immediately realized that I'd need a bit more…read morecare than they could provide on site, so they didn't charge me or take my time. I was hoping for a different outcome but I have to respect their honesty. In long A scrape on my leg had gotten infected, so I was hoping to get an Rx for some antibiotics and hurry home for the Hawks game. They checked me in in minutes, and found my insurance that had just taken effect a couple days earlier. Nice! The system texted me some info to fill out, and she told me it would list me as being seen in about 25 minutes, but it would be much sooner. The PA came out within 60 seconds to say that they didn't house one piece of equipment I'd need as part of a full eval, and I should go around the corner to the ER. He definitely felt bad delivering this news, and explained it even more thoroughly than he really needed to. I got it right away. He was quick to say that they would cancel the visit and not charge me. Even though I ended up missing the whole game, he was spot-on about what the ER would do to evaluate the infection. I got great care there, thankfully much of it in front of a fuzzy, dim TV showing the game. So I can't really complain about anything other than my own procrastination for leaving the trip until late afternoon.

The billing department is not helpful at all. My daughter went to the urgent care for stitches and…read morehad a $60 copay. She asked the staff 3 times if she came back would she gave another $60 copay. Well, she got a bill for $60. What a surprise! Called the billing department and all they kept saying that it was billed correctly. They didn't care about the integrity of what was being told to patients and I think this also falls underneath the no surprises act. They could choose to write it off, but they are going to die on their sword.

This place should be retitled, "NOT SO URGENT CARE"…read more After signing in, we were told it would take 20-30 mins of waiting. After 30 mins, we did got to a room, but no provider came to see for an hr. When asked, we were told provider would come to you as soon as he is available, felt lucky we weren't told "Provider is finishing a movie at Bella Bottega" nearby. Waited for another 15 mins and left the place, never to come back ever.

Care for my mom. Radiation and Oncology…read more My mom has not experienced being loved like that on a long time. She went in for 22 days of VMAT and I have to say, EVERYONE, even the parking guys are showing love. The Radiation team in the basement are truly amazing and so caring. Validated parking when you go here. The only exception is you'll be lucky to find a wheelchair. Plan ahead. Call ahead to transportation. It's sad how few wheelchairs there are available at Buck.

I've now been in hold nearly a half hour trying to make an appointment and NOBODY EVER ANSWERS THE…read morePHONE!!!! FINALLY!!!! After 26:30 on hold, someone FINALLY answered the phone!!! Next time I will simply call Overlake Hospital and go there instead!!! I have much better things to do with my time than to wait on hold to make an appointment with a medical clinic that quite obviously doesn't value my time or me as a patient!!!

This review is more about the billing and cost, which is the same cost for all ZoomCare locations,…read morefrom what I can tell. I have no insurance, and did a video call appointment. The Dr. at the Kirkland location was great, honestly! I am old enough to know what is going on when I am sick. She did not treat me like some hypochondriac when I explained why I need to get antibiotics for my nasal infection. So everything went fine on that end. FIVE STARS for the Dr! Today, I received my bill in an email, and it is $263! Which is a lot more than I was expecting and is a lot more than other places, especially when it comes to video appointments. I can see this pricing when showing up in person, and they have to re-prep the room after your visit, but not for a video appointment. After the sticker shock, I tried to pay online, but when I filled out all the required payment info through the portal. The continue button will not work. After a few attempts, I gave up, and I tried calling the billing department to make a payment instead, but all I got was a voice mail prompt. To coin the phrase, add insult to injury to what is now becoming frustration... Side note: They have no financial assistance when paying out of pocket like other health care systems in the area. You get what you pay for? Maybe, if you can pay your bill that is. Cost alone will unfortunately not make me a return customer.

awful experiences w zoomcare. went to woodinville location with sick kid and they said because…read morethey just switched to urgent care, our insurance no longer accepted. told us to make appointment w zoomcare kirkland. so we did. next day at 945 am w my sick kid at zoomcare kirkland, clinic is closed, door locked shut, no sign, no explanation. i can't believe how poorly this place is run .

Standard medical staff who carry out job duties but lack true care and passion for their career. If…read moreyou need a prescription refilled fast, this place requires you to make another appointment. Once you've received a diagnosis, I recommend using an online telehealth service instead--much more humane and priced appropriately.

Beware of surprise billing!!! I was admitted to the urgent care however somewhere during the…read moreprocess of assessing my condition (x-ray etc) I was transferred into the other part of the building that did not qualify as ER and received a surprise bill for $800! My insurance covers 100% of ER after a copay. However they did not cover this bill as it was not an ER. This is unacceptable. It's a cheating practice from the very people who supposed to keep your best interest at heart. I never went to this location again and don't recommend doing it.

Kindest staff ever! And super fast visit. I came in same-day (Friday afternoon) for an ankle x-ray…read moreand was seen immediately. The staff was super helpful when they took my call beforehand to explain how long the visit would take so I could plan my work schedule around it. The nurses, receptionists, and doctors are all phenomenally kind and patient. The Imaging team was super chatty & made the experience really enjoyable. I loved that the urgent care was in the same building as all of the other speciality providers, so they can all see you as part of the same appointment. Would definitely recommend!

I went to Swedish Redmond Urgent Care today because it was at the top of a short list of places…read morethat my doctor recommended for me to go to get the XRay and the blood tests that he wanted me to get done. The receptionist in imaging was very nice. The XRay technician, Sean, was personable, and he told me a few interesting tidbits about the XRay machine in addition to giving me the instructions as to how I needed to stand for the XRays to be taken. I was in and out of Imaging in about 10 minutes, and it was a pleasant and hassle-free experience. The lobby was nice too. Next, I was checked in to the Lab by Austin, who has a great sense of humor. He had me laughing so hard I told him that he should do stand up comedy! He told me that he actually does want to do stand up comedy, and that his friends have already come up with a possible name for his Netflix show if he ever gets one! I hope he does get a Netflix show, I would definitely watch it! His comic timing was spot on. I shot back some jokes and I made him laugh too, and he said I was hilarious. Austin tried drawing my blood, but he wasn't able to find a good vein at first. This happens a lot for blood draws for me. I do drink a lot of water, but my veins are not easy to find for most people who draw my blood. Austin decided to draw blood from my hand instead of my arm, which was a good call because he was able to locate a suitable vein in my hand for the second attempt at drawing my blood, and he started to get the blood draw going... but then the needle (it's a smaller needle that he used for the hand than the needle that he would have used for the arm) popped out of my hand before he could draw enough blood to do the tests, and my blood spurted all over my fingers, my hand, and my forearm. I can't stand to see blood (mine or anyone else's), and I look away even for a normal blood draw, so I was mildly horrified when I saw the blood all over my fingers, my hand, and my forearm. Austin apologized for this. I accepted his apology. I feel like it could have happened to anyone. Austin called Daryl over to try to do the third attempt at my blood draw. Daryl was also unable to find a suitable vein. Daryl had a great sense of humor, too, and he ribbed Austin playfully and made both Austin and I laugh. Daryl also complimented my jade rings that I wear every day on my left hand now, and Daryl happened to be wearing a jade ring as well! I shared with Daryl that my new nickname this year is Jade. Daryl inserted the needle into my arm, but he was unable to get any blood from the place that he inserted the needle. Austin told me that they weren't going to try more than 3 times today. He said that they can usually get enough blood on the first try, and occasionally they need a second try, but the third try was the final try for today and they would not try more than 3 times in one sitting. It has frequently taken people 2 tries to draw my blood in the past, but I've never needed a third attempt until today, and I've never had an overall unsuccessful blood draw until today, either. Austin and Daryl were so kind to me, though. Both guys were upfront about my veins being hard to find, but I never felt blamed or shamed in any way. Austin kept telling me that I was doing "outstanding" even though I was growing a bit nervous and worried after the two unsuccessful blood draws and was fervently hoping that the guys would be able to successfully draw enough blood from me the third time, for the tests that need to be done. Both guys had used several techniques to try to get my blood flowing more to my arms and hands, including having me clench and unclench my fists, using the tourniquet, and even using a hot compress on the areas that they wanted to draw blood from. Unfortunately none of these techniques ended up being very effective. I really feel like both guys did everything that they could to try to get the blood that they needed, and it wasn't totally their fault that they weren't able to get it. My veins are hard to work with. I'm kind of bummed that I still need to get my blood drawn again another day soon, though. I thought I'd be good to go after today. Austin painstakingly cleaned off all of the blood from my fingers, hand, and forearm after the second needle had popped out of my hand and my blood had spurted all over those areas. He used several packets of alcohol wipes to do this, and he was very thorough and he got every last drop of splattered blood off of me. Then he carefully bandaged my hand. Although I'm bummed that I still need to get my blood drawn again, overall I felt very cared for by every staff member at Swedish Redmond Urgent Care that I interacted with today, and interacting with each and every one of them was a very good experience for me. Also, I don't think I've ever laughed that hard at a hospital before in my entire life. I wish Austin all the best if he does make it as a stand up comedian. He would rock it!

There website indicated walk-in was the only option at the time I checked Sunday afternoon. I am…read moredealing with a foot strain. I drove over and receptionist said only reservations were possible, which was confusing. It all worked out though, as I got put on the waitlist and only took about an hour. The doctor was very capable, friendly, ordered an x-ray was able to examine it within 20 minutes. I could not be happier with the quality of service.

While traveling recently we used the Swedish Telehealth service to deal with a medical condition…read more The wait was about 15 minutes, and the provider was able to promptly diagnose the issue, then prescribe medication, which we could pick up at a local pharmacy. Thanks for the great service