Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

The staff is so friendly. They know who I am when I come in. Even though it is a national bank, it…read morefeels like I'm walking in to a community branch.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

It's on the Square and they validate.read more

We always stop at this Chase bank on Saturday mornings during our walk around the farmers market…read more I usually have a check that needs to be cashed or deposited and Saturday mornings is always the most convenient. Every time we have gone in, which is at least 4 times now, the workers have been super friendly and conversational and make me feel cared for. It's always simple transactions, I've not ever opened an account or sat down with a banker here, but for what I'm usually doing at the bank, it's great! It's open and airy with lots of natural light, there are always suckers on the counter as well as doggie treats if you happen to have the pup with you. And they always ask if we want small bills for the farmers market, which is a plus. 5 stars, Capitol Chase Bank rocks!

Reviewing my original review, I still have an active account with ONB , but it is not my main…read morebanking institution by any means. Recently I went to the Midvale Drive location to withdraw some funds, and I was not surprised at how few people were in that bank. There was literally no one working the teller counter. I had to make the withdrawal through a person at a desk and this was on a regular weekday. However, when I went to my main financial institution, a credit union ( about 15 minutes later) to deposit money I had withdrawn to pay a yearly bill, the CU was noticeably more busy and staffed. They had two or three tellers working and someone also working the drive-through..

Has to be the worst run bank I have ever had the misfortune of dealing with. Inept, out of date and…read morejust generally difficult to work with from top to bottom. It does not matter which branch you deal with they are bad from the corporate level to the not so local branch. I have had it with these people. Moving all of my money and accounts to a better more up to date bank. Good riddance.

Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.

I am now the proud [AND informed] owner of a Roth IRA! Much thanks to Francisco, Kris, and Sonja…read morefor pooling their knowledge to answer all of my questions and help me make the decision that will best benefit me in the future. I graduated a little over a year ago and had a TON of questions about general financing for... life! With little to no knowledge of what I should be doing with my money, I scheduled a meeting with Francisco to cover all of this. I was nervous he would get annoyed with so many questions, but he was very patient, understandable and friendly! We pulled in Kris and Sonja to help with a few things and they were equally pleasurable. In addition to answering my questions, they let me know about other related services I can take advantage of in the future. It makes me so happy to know that they care about helping me, and understand that money can be stressful. Wells Fargo is the best. Every time I walk into this branch, someone is eager to help with whatever--from a simple deposit to financial planning for life. They understand that money can be unnerving and confusing, and they will put in their time to make sure you leave better off than when you arrived. That being said, some of these processes can take time (I was in the office for about an hour and a half) but you will be so happy you took that time to cover everything. I am so happy with what we got done during my visit Saturday, and I'm looking forward to returning to talk about other future financial ventures!

Super friendly staff. As soon as I walked in I was greeted right away and directed to where I need…read moreto be to get what I needed taken care of. The branch manager and the account manager both went above and beyond in resolving my issue for me. I am one happy wells Fargo customer!

Man, I've just been tickled with my experience at BMO so far! - Definitely one of the top 10% of…read morecustomer service experiences I've had in my life - Would HIGHLY recommend. TL;DR: I was pressed for time, had quite a few hoops to jump through by the end of the day. I came into their bank, they jumped in IMMEDIATELY, and we furiously and frantically worked to get things ironed out within a few hours. Long Story: Roxanne and Ken are FANTASTIC. (Edit: I am also working with David on a home loan package and have been nothing but pleased so far!) I realized I was out of checks from my "at-the-time current" bank (which has no locations in Wisconsin or any of the neighboring states), but needed an earnest earnest money check within 7 hours. Furthermore, my old debit card had been deactivated during two days before due to possible fraud (Everything was fine though, in case you may care to know. I didn't get robbed haha.) Roxanne helped me work with my other bank to get my debit account reactivated, take a cash advance from my old bank's card, head over to Ken, and open a BMO account with the money. Finally, managed to get a cashier's check! I was impressed by the team's speed and precision as we moved through this process - More importantly, I have rarely been shown the amount enthusiasm and "comradery" which R and K displayed. (Edit: David is now "my man" too! - A very pleasant, personable, enjoyable guy, who also seems to be quite effective in his work) BMO's account options also seem to have plenty of perks and boons, especially so for those who happen to work at a large medical software company in the nearby area. ;)

This bank, and any like it, that won't exchange currency unless you are a customer is a disgrace to…read moreour national financial system. After having spoken to her manager, the teller returned to inform me only customers could exchange 20s for other denominations. Well, I may not have been a customer then, but I sure as heck won't ever be now. So, I took the money I withdrew from THEIR ATM and drove down the road to Old National Bank and started a proper relationship with them.

Great rates and efficient, speedy, friendly workers. Tami was great to work w on our car loan.read more

From the owner: Members First Credit Union looks forward to serving anyone that lives or works in Dane, Rock or…read moreIowa counties. We are a not for profit financial organization that has been serving members since 1955. We specialize in savings accounts, checking, consumer loans, and mortgages.

This bank is horrible, I have my mortgage with them and multiple months throughout the year I have…read moretrouble paying even though the money is in my account and you get no notifications if something is messed up. They do not work with you to solve any problem and their automated system is severely lacking verses other banks in the industry. Avoid if you can.

I called the 800 number to inquire about a new construction loan for a side-by-side condo. The…read moreagent said they handle that type of loan and arranged an appt with a nearby branch. We received an email from the branch describing the paperwork required for our appt which included tax info, pay stubs, etc.. We arrived at the appointed time with our paperwork and within 2 minutes were told that they do not finance multi-family new construction projects. My first and only thought was "don't tell us how you do business .. tell your employees answering the 800 line how to do their jobs".