We see Dr. Nance in Spanish Fork and he is wonderful. The billing practices (which are separate…read morefrom the care you receive in the clinics) are deeply, deeply flawed. The billing office caused our family some serious hardship over an unpaid administrative fee.

I was so sad when my pediatrician who is AMAZING, that I've been taking my kids to for the last 15…read moreyears left to serve a medical mission in Mexico. It left me searching for a new pediatrician. We were worried about possible seizures and wanted to talk to them about some sensory behaviors that my sons preschool had pointed out to me. We were experiencing it in kindergarten as well and didn't know where to turn for help. So I spent several hours reading reviews and choose based off what I had read to come to Utah Valley Pediatrics. We scheduled with a doctor who will remain un-named because this is not about him. He gave us a list of psychologists to test and work with my son on the sensory end. We have taken him to a psychologist and have been getting him help. With school starting the wearing of a mask is proving to be something thats too much for him. So I had the psychologist write a letter and took it to the school. I was told that my letter from the psychologist would not be sufficient to make my son exempt from wearing a mask. I was told that I had to get a signed form from a medical doctor. So I called Utah Valley Pediatrics office told them of my dilemma and told them I could bring in the letter from the psychologist and after 3 phone calls and checking and double checking I was told they have a COMPANY WIDE POLICY NOT to sign ANY mask exempt forms of any kind. Are you kidding me. They are the ones who gave me the list of psychologist to go to for help. If they can not do whats best for their patients on a patient by patient basis and make decisions based off the medical knowledge they have there is no way I'd ever trust them with any of my children. I MISS my old pediatrician!!

The doctors are good, attentive, friendly, their hours are good and have after hours availability…read moreBUT if you need immediate help then I would go to instacare over coming to the pediatrician. My 3 month old had Covid, they gave him Tylenol and didn't suggest Covid or test for anything, I took him to instacare and he was tested for multiple things by one test and within minutes we had his test results. I called the office to let them know and they didn't seem to care. This hasn't been the only instant where they've acted dismissive and haven't tested or given good instructions for care of my sick children, I've gone to insta care and they get us in asap and test and give paperwork with instructions. For check ups uvped is great but for illness go to instacare.

My wife came here because of their great 5 star reviews. I don't understand how they have all…read more5-stars because without fail she can count on being 5-10 minutes early to every appointment, and we're talking standardized appointments. She will wait a solid hour (minimum) in the lobby before they finally call her back, then she'll wait another 30 mins in the room, hearing the doctor and nurses bs and socialize ... before the doctor walks in to give her 1-5 minutes of generic "things look great, see you next time". I think it's beyond rude and disrespectful to treat patients that way, to treat them as if their time means nothing.

The quality of care is lacking and terrible experience. I do not recommend. Patient nor parent are…read morelistened to with a particular provider. Made symptoms worse after visit!

My kids have been Alpine Pediatrics patients for over ten years. Our Primary doctor is Dr Arnold at…read morethe American Fork office. This office opened about six months ago and we love it because we live in Orem and is very convenient. Dr Alba and the nurses are great and we never have had to wait. They have seen all of our kids. The staff is very friendly and professional. We've always been treated well and they make going to the doctors a more pleasurable experience for our children

My daughter is about four and a half months, and we've really enjoyed this facility, but the…read moredoctors are just so-so. Bittersweetly, we are moving to the DC area in a week, and will have to change facilities. We love the nurses and support staff at the Cherry Hill location, but don't love the doctors. We've had appointments with 2/3 of the doctors, and they both seem very passive; knowledgeable, but passive. It almost feels like they are only listening part of the time, which could easily be the case. The office stays busy, so they probably have a lot on their minds, and when they see a happy, healthy baby, it's not so much a concern. BONUS! They will trade you for diapers that your baby has outgrown if you bring them in. Don't take advantage, but they've switched out a full diaper bag's worth for us before.

Leaving the same review as I did for the Timpanogos office due to the fact that my experience and…read morereview is about the entire practice and not individual office. We looked into UV Pediatrics after their on-call pediatrician met with us in the hospital the day after delivery and their pamphlet seemed to portray a well organized and reputable practice. However, that was the last positive experience with them. Our child was cautious for Jaundice so we had four different bilirubin tests done after we were discharged. EVERY single time, someone from the practice failed to call us after they received the results. Every time, we patiently waited but were forced to follow up on our own. Every time we called, they acted like they had no idea why we were calling but after looking into it, realized her test results were just sitting there waiting to be reviewed. I'm sure the doctors are knowledgeable and good pediatricians, however their nurses and administration have left me with absolutely zero confidence in their ability to facilitate the care of my child.

Stay far far away. Their billing office is atrocious. They failed to run some visits and…read moreimmunizations through secondary insurance. We moved I called their office and they said I paid in full. Fast forward two years later I get a notice from a debt collector. UV pediatrics charged me $310 in fees and interest!!! My bill is almost $800 and they're threatening to turn it to my credit in February! I've talked to their billing office multiple times offering to pay in full the original bill, etc. loved our doctor but will never ever be back after 8 years with them due to this situation. I would give ZERO stars if I could.

I cannot say this emphatically enough: stay away. The care is fine, but the administrative/billing…read morestaff is absolutely inhumane. Over the years, I have never disputed a bill I received for care one of my children received, but two years ago I did dispute an administrative fee that I felt was unjustified. Despite this being a relatively small amount compared to the thousands of dollars they have billed out on my kids, they proceeded with legal action against my family that has threatened to be absolutely ruinous. I cannot adequately express the toll it has taken on us, or the shock I still feel for being treated like this for an unpaid fee. I really liked the doctor we see in Spanish Fork, but after going through this I can never set foot through those doors again. UPDATE: A Utah Valley Pediatrics administrator left a comment on my review indicating that they are "We are happy to work with those who tell us early in the process if they are in need of additional financial help." Either he is lying or he just doesn't know what happens in his offices, because I did try and work with them early and I got absolutely no where. Since then things have gotten much, much worse.

We love Dr. Wise! He is great with our kids, and explains things very well. He did move to North…read moreValley Pediatrics in American Fork, UT 84003. He came to the American Fork Hospital when my 1st daughter was born to check on her, and he has been her pediatrician ever since!

We like Dr. Wise, he is really good with kids. We met him while our son was in the NICU. He was…read morevery good at explaining our son's progress every morning. I switched my 10 year old daughter to his care. We had been dealing with tummy issues and her old pediatrician's office always told us that it was all in her head. With her old pediatrician we only saw the actual pediatrician once. The remaining well-check visits were always done by their technicians, which I didn't like. When I switched my daughter to Dr. wise' care, he immediately knew what was wrong and what she needed done to get rid of her tummy issues. My daughter was sent to a children's hospital for a quick procedure and after that she did much better with her tummy. We never get assigned a technician, it's always him caring for his patients which is really nice. No dealing with random strangers every visit. I took one star because of their billing department. They should be able to remind you if there is a balance in your account when you bring your kids in. After our son's NICU stay, we were under the impression that his office was paid in full by our insurance. I visited I don't know how many times after my son was discharged from the NICU. As he went home on oxygen. Was never told, there was a balance. They sent us to a nasty collection agency who were rude and uncooperative when it came to the payment amount they wanted. We just barely finished paying that off but it was hectic to deal with those jerks. Any other doctor's office has reminded me that there is a balance in the account. That's nice and appreciated when you have so much on your plate already, caring for your newborn and being sleep deprived. I was upset about the whole billing department ordeal, but not enough to let it affect my decision to stick with a good pediatrician for my kids.

Doctor Whiting is absolutely amazing. He treated me as a child and now treats my own children! Such…read morea warm, caring and knowledgeable doctor. The staff he employs is always kind and helpful. Lynette at the reception is extremely friendly and always acknowledges my children. They love to visit even if they get shots, because they leave feeling so good about themselves. This is a great office for both English and Spanish speakers.

I've been taking my kids here for 11 years. A couple of my kids had serious issues the first few…read moreyears of life and he was able to get to the bottom of what was going on. Dr. Whiting came to the ER one night to check on my son. He goes above and beyond. So grateful for him!

Do not, I repeat DO NOT bring your baby here to get their ears pierced! They're inexperienced, and…read moredo not train properly! We brought our little girl who is 4.5 months old to get her ears pierced and the girl missed the dot by at least 3cm! She ended up hitting like the bottom cartilage of her ear. She screamed for probably 25 minutes straight. I feel so terrible for her. So now we had to take it out and I am going else where to get that ear redone once it heals properly. Safe yourself and your baby time and pain and do not go here.

We love Canessa Leaflang! She has been wonderful since the day I found her just to get my babies…read moreears pierced! We live in west Lehi and go to Orem for all of her appointments just because of her. She is insanely informed. Never ever makes you feel rushed or like a crappy parent. This is my 5th baby and I can honestly say the best pediatric care I have ever found! I don't have a single negative thing to say about her or any of the office staff we have encountered!

Alpine Pediatrics told me I wasn't allowed to come back to their practice because I didn't want to…read morevaccinate my kids, even though the reason is because I had a vaccine brain injury for which the vaccine injury fund paid me $130,000 admitting fault in the situation. Because of this, my children are at a higher risk of injury than others. Apparently money or power is more important than individualized care. If my child had a peanut allergy, would I be asked to not come back? I guess we're not allowed to be allergic to vaccines, that's not politically correct.

This is a very convenient location and a very clean one I might add. Discovered this little gem as…read moreI was looking for a very specific doctor/pediatrician to the littles and found this location because of this doctor and his background. Came to meet Dr. Weston Spencer, and boy oh boy what a gem he is! He is very personable, great personality, and just made everyone feel at home instantly. I felt at peace immediately as soon as we met him and knew that we made a fantastic choice for the kids' choice of pediatrician. He communicates well and very clear. There's no questions unanswered and concerns are put at ease. In addition, the staff here are very friendly and really easy to make an appointment with the staff. The office is very clean, presentable, and you can actually smell "hand sanitizer" in the air. Everything is wiped down, and they follow strict protocol with COVID regulations. You can check in once you pull up to the parking lot, and a member of the staff will walk out to your car and walk you in once they are ready for you. Internal decor is fantastic. Every wall is accessorized so that it leaves you feeling like you're not at some "clinic" or a typical doctor's office. Patient rooms are nicely spaced out from the front desk area. We are so glad to have found this quaint gem in our neighborhood!