I was a patient of Dr. Murdock for many years and I believe he was excellent in his skill and advice. When he retired I saw Dr. Smith. I am not pleased at all with his advice or service. I went in for a crown replacement and ended up with Dr. Smith pulling the tooth. he said it was bad and it's like putting a new structure on a weak foundation. it took him a full 3+ hours to pull 1 tooth. He and the other dentist acted like it was a joke as I'm in the chair for three hours. Looking back, I should have sought out another opinion, The tooth was obviously solid. I believe Dr. Murdock would have never pulled it unless it was worse case scenario. I'll never go back unless Dr. Murdock comes out of retirement. read more

Easy to work with, even without insurance. Got us in quickly even as new patient's . Clean facilities and very kind and professional staff, hygienist and dentists. Highly recommend. Far, Far better than our previous experiences with other dental offices. read more

Murdock & Searle Family Dentistry - General Dentistry Near Me - American Fork, Utah

horrible service. be ready to wait at least an hour to see the dentist! terrible office staff!!!!

I have been coming to doctor Murdock for 19 years now, my parents even longer. I have always had a positive experience until the last two years. When the main receptionist / billing person left everything since has been unorganized. Appointments always run late and the billing is somehow messed up every time (not ran through insurance listed in account, extra things added or forgotten, bill sent to wrong address, etc). The final straw for me, was my last three appointments. I went in for a cleaning and was told I needed a few fillings. They advised me to split it into two appointments and scheduled me in the office that same day as well as provided me a cost breakdown for both upcoming appointments ($130). I showed up for my next appointment and waited 25 minutes past my appointment time to be brought back, than an additional 20 minutes after being numbed for the doctor to come. Upon leaving this appointment I was told I owed $240 for that days portion + the prior cleaning "because I didn't have insurance". I told her I did in fact have insurance and it was the same it's been for years, she apologized and did see and and told me they'd send it through. The next appointment comes and I wait 15 minutes after my appointment time to get brought back, and another 20 minutes before an assistant even comes to the chair to numb me. I get numb and no one comes back - 45 minutes later I flag someone down and they rudely told me there was other patients ahead of me and to basically learn to wait my turn. 30 minutes later the assistant comes back and asked if the doctor had been over yet - he hadn't. By the time the doctor came over to work on me I had to be numbed AGAIN and wait for that to kick in because the previous numbing had wore off from me sitting and waiting forever. I was there a total of ***four and a half hours*** for what should have been maybe an hour appointment. I voiced my frustrations to Murdock as I had left my tiny newborn baby and other children with a babysitter for the appointment and I just felt frustrated -- he sincerely apologized and explained it was definitely a scheduling error, which I get that happens. He than offered to discount that days portion 50% for the inconvenience, I assume partially because I am a life-long loyal customer. Though that was not needed I was very appreciative of that, I told him I mainly voiced my concerns so he knows his new front-staff team needs some more training and closer attention. Fast forward, I receive my bill (that I'm 100% ready to and happily will pay whatever I owe) and it's still incorrect. Appointment one shows no insurance. Appointment two shows insurance and is fine. Appointment three shows no discounted services. I call to have them adjust it accordingly and the receptionist says they would need to verify with Murdock and due to Covid-19 he's not in the office, she said she'd note it and call me when he returned. Never get a call - get a new bill with same amount and late-finance charge. I call again, there's no notes so I re-explain everything to the new person and she says again I'll note this and call you back when I talk to him. Skip to today...no call back - and another late-finance charge. I call in and the receptionist told me that there are no notes of any call/appointment on the account and that it basically is what it is at this point. I asked her to talk to doctor Murdock about the situation, or better yet have him call me (as we have formed a personal relationship over 19+ years) and she said I would basically be better off paying my bill and moving on. She also brought up I haven't made any big "personal payments" and "had I paid out a lot to them over the past few years they might have been able to work with me more" - I asked her to explain and she said they have only gotten payments from my insurance, not from me personally....sorry I have great teeth and don't need any extra services? They were extremely dismissive and rude. Sad because Bruce is really a great dentist, but after 19 years I will be moving on to a company that values the ones who keep them in business. read more

Dr. Searle is our family dentist. His staff is great and they all work with our kids, who are scared of all medical professionals, so well. They have a great waiting room for them and they always get a prize token to use in the toy machines when they are done. They magically put our kids at ease whenever they clean and fill cavities. We have had both Searle and Murdock but only Searle takes our type of insurance now. I don't get nervous going because they manage the pain and prices are reasonable with our insurance. We recommend both highly. read more

They are a friendly staff who is honest. They don't try and charge you for "cavities" if you don't have them or require you to get work done that's irrelevant. What more could you ask for? read more

My daughter has worked in the dental field for years and found Dr Murdock. His office is one I trust. They do what is needed and don't gouge! All my dental work has been excellent. The office is patient and I have been to the various dentists. I liked all of them!!!! Finding a dentist office I like going to is a big win! All our family goes there. read more

I have had a few traumatizing situations in the past with dental work at a different dentist office so I really wanted to find someone I could trust. Dr. Murdock and Dr. Searle are always so sensitive to that and go ABOVE and BEYOND to make me and my kids feel at ease when we come in for any kind of dental work. I appreciate that they are conservative when it comes to procedures, I never feel pressured or that they are trying to push any unnecessary work. My little boy needed a few cavities fixed and they were so patient with him I am very grateful to have found a dentist I can finally trust. read more

All I can say is, they have their attitude towards married housewives. I overheard their staff complaint about stay home housewives often come to tell them they feel their teeth after root canal hurts. Their conclusion:those housewives are lonely and delusional. Sorry, I had the same root canal and turned out it hurts for six months after. One year later in another dentist office, we found out Dr. Searle missed one whole nerve of that tooth. Which he didn't clean out at all. What a joke! And when I phoned him back then reporting the pain of my tooth. You can guess his arrogant response. It's my nonsense delusional feeling caused the pain, not his unprofessional skill or attitude. read more

Dr Seral is amazing! My husband and I and our 3 kids, ages 8, 6, and 5, all are seen here and they are awesome! The team he works with is also amazing. read more

Love Dr Murdock and his team! Everyone is so friendly and they do such a good job! Very good with little kids! Great family atmosphere!

My family had been using Dr. Murdock for many years and we are always externally happy with the exceptional care and professionalism given with each visit. If you can get an appt with him, I would highly recommend it. read more

The Dr's are great. Billing is where the problem is. They are trying to charge me for a bill that I have already paid for. Only come here if you want to be charged twice! read more