Needless to say, the other (2) reviews gave me pause before walking into the White Marsh Post…read moreOffice, but people don't take the time to write the most important type of review there is - a good one - and my experience could not have been more pleasant. I was met with a smile, and in and out. I don't discount the other reviews, but there are two sides to every story and some people just have bad days. I also believe that a bad attitude often receives bad service. Folks that work in the service industry know what I mean....you're less inclined to be friendly and helpful to the person that greets you with a scowl. In the end, I felt it was important enough for the WMPO to get a fair shake that I signed up for yelp.

We went to get paperwork for passport renewal. Went back the same day a few hours later, there was…read morea man was behind the counter. He said we needed an appt or to come between 9-11 am. I looked at my husband and said "I wonder why we weren't told that earlier?" He rudely replied because YOU didn't ask! Why are federal employees always so rude????

The service here was great, never a line crowed nor busy, they do have a notary onsite as well.read more

Postman Plus employee: Katie L. is a godsend!! I needed notary service for a court document. Katie…read moreL. provided excellent customer service and is an asset to Postman Plus. I appreciate Postman Plus for employing a wonderful human being.

There is a 24 hour kiosk within the post office. Clean and quiet. I visited this post office after…read morenormal business hours. Quick in and out.

The last 3 times I've visited specifically to use their 24 hour kiosk it's been out of…read moreService. Seems to work while they're open but not after hours. Also I mailed 12 Christmas cards at once using their Dropbox outside (which has since been removed) and 0/12 were delivered. All properly stamped and addressed.

The associate was prompt, courteous and efficient. Also, there was not a wait, the facility was…read moreclean . My service was a amazon package return. Whenever I go to UPS store, this location is my preference.

Lionel was able to help me out with some last minute shipping around the holidays and went above…read moreand beyond to get it done in time. Overall great experience.

I would give them 20 stars if I could!!! Absolutely outstanding service - friendly, understanding,…read moreflexible within reason and very, very prompt. I would recommend them to everyone!!

From the owner: Hate making returns? Stop wasting time in line at UPS. Schedule a package pickup with Cinch Returns…read morefor your package return needs! Subscribe today and enjoy 20% off your first return! Cinch is a return service making returning items easy as ever. You'll never have to leave your house again to get rid of your unwanted items. At Cinch Returns, we accept QR codes, print shipping labels, and you can even create shipping labels from scratch, all in on easy place. We offer a variety of convenient pickup windows and accept up to five packages in one order. Schedule your pickup and enjoy live tracking, delivery notifications, and direct driver communication. Between our user-friendly web app and our dedicated customer service team, Cinch offers all you need for your package returns. Get started today! Snap. Pack. Cinch it back!

I work at a small law firm in downtown Baltimore. We started using epic over a year ago because…read morethey came highly recommended from a former employee. BEST. COURIER. SERVICE. EVER!!! We use these guys at least twice a day (sometimes more) and they always get everything done on time, with no issues. I cannot recommend this business enough for anyone looking for an efficient courier service in Baltimore. Shout out to everyone at Epic. We appreciate all your help on a daily basis and sorry we call you so much (:

They did a great job for me. They were flexible and prompt. They provided photo signatures time…read moredate stamp confirmation which was great. They were also very nice. I would definitely use them again.

I had a great experience using Castelano Delivery for my companies 2-day event. Daeron had amazing…read morecommunication and was pleasant to work with. We would definitely use again. Thanks a bunch!

I used this company to move some heavy items during a move. I found the company professional from…read morestart to end. The owner Daeron was patient, knowledgeable and kind during the initial scheduling phase. Upon his arrival both him and his employee were very kind and professional with a smile on their face while hauling heavy pieces for me. I will definitely be using this company for all of my delivery needs in the future!

Jake and his staff are very good, no issue with our Spa delivery and communication with Jake was…read morevery good. Highly recommend them. The Manchester's from Vero Beach.

The courier thought it was ok to throw papers at my girlfriend and Infant child. I would not…read morerecommend using this courier service. When I called to get information on the courier so we can file a police report against this person they would not give it to me. Highly unprofessiona.

I have the best experience whit Falcon Express delivering my products everything on time and that…read moredriver Roberto was very courteous and careful whit my boxes tank you Falcon I will recommend this company everybody

The most incompetent delivery company I have ever dealt with…read more If I could give Falcon Express zero stars, I would. I have never encountered a delivery company with such an astonishing lack of accountability, reliable records, communication, and basic customer service. Falcon lost a package of mine that is irreplaceable, and trying to determine what happened to it has been almost as unbelievable as the disappearance itself. Their supposed proof of delivery was a photograph of a package room in a completely different building, not mine. I investigated the photograph myself and discovered something even more concerning: the photo's embedded metadata indicated that it was taken weeks before Falcon claims my package was delivered. So I naturally asked Falcon to explain this. Their answer? Essentially: "I don't know." Falcon apparently has GPS data associated with its drivers, but I was told GPS can be off on "cloudy days". This doesn't make sense because the photograph of the building that the alleged delivery took place is 2 miles away from mine. How could a cloud make such a big difference in GPS location? By policy, Falcon drivers take delivery photographs, but when questioned about this particular photograph, the driver reportedly couldn't remember taking it. Their own delivery evidence appears inconsistent with the alleged delivery, yet nobody seems capable of explaining how or why. Manager Amos initially appeared to be helping investigate my missing package. Unfortunately, communication then became virtually nonexistent. Emails went unanswered. I repeatedly had to follow up. Dispatch employees I dealt with were rude and unhelpful. Every avenue seems to end in some variation of "I don't know." When I finally asked Amos for the name or contact information of someone in upper management who could actually address this situation, I was told that he was "not at liberty" to provide that information, but that he would pass along my message. Seriously? What kind of legitimate delivery company operates this way in 2026? A customer's irreplaceable package disappears, or worst, was never even delivered according to their latest story. The delivery photograph shows another building. The photograph's metadata appears to predate the supposed delivery by weeks. The driver reportedly doesn't remember taking the photograph. GPS supposedly doesn't work due to clouds in the sky. Management can't explain the discrepancies. Emails aren't answered. And when you ask to escalate the matter, you're not even allowed to know who you're escalating it to. At some point, this stops feeling like ordinary incompetence and starts raising serious questions about the integrity of Falcon's delivery and recordkeeping processes. I cannot know what actually happened to my package, and I am not going to accuse an individual employee of stealing it without evidence. But Falcon's inability--or unwillingness--to provide a coherent explanation for these discrepancies has left me with absolutely no confidence in this company, and certainly makes you wonder what they are trying to hide here. And no, a refund does not always make a customer whole. Money can replace an ordinary purchase. It cannot necessarily replace the contents of an irreplaceable package. That is precisely why a delivery company is entrusted with getting a package to the correct recipient and maintaining reliable records showing what happened to it. If you're a business considering using Falcon Express, I strongly recommend choosing another carrier. I would never trust this company with another package. Losing a package is one thing; the horrendous customer service, nonexistent communication, and complete lack of accountability afterward is even worse. Mistakes happen, but how a company handles them says everything. Falcon's response was unacceptable and reflects a serious lack of customer service and basic professionalism. The entire company could benefit from customer service and communication training.