Good, convenient location. I've come here only a handful of times but usually has worked out great…read more A few times I've had to wait a bit (what usps location is that not true for) but days like today (Saturday morning) there was no wait at all. And whoever was working the counter on 10/7/23 was incredibly friendly, nice and helpful!

Managed to get in on a quiet afternoon. Interesting location because of how the streets are in…read morethis part of downtown, but it also leads to an abundance of places to park, once you know where the building is.

This has to be the laziest post office in the entire united states of America. No wonder USPS is…read moregoing out of business. Sheer laziness. Dropped my packages on Sunday night in the drop box and they didn't even leave the building until Tuesday night. How do you justify that? You literally have to scan and move a box. Even if that entire building was full up to the top...I could move every single box in an 8 hour shift all by myself. This is pathetic. I hate paying to be treated like shit by lazy people. LAZY LAZY LAZY.

They don't answer the phone. I needed to talk a mail hold and called waited and it automatically…read morehangs up on you.

Just drove around Rockford in sleet and snow trying to find a Post Office that was open. Left at…read more3:45 for Kilburn in the sleet and snow to find it inexplicably closed. Their window states they are open until 5:00 pm on Saturday. No sign, no explanation. Called, but they were unavailable by phone, just a long beep and a hang up after twelve rings. Completely unprofessional. I've always been supportive of the Post Office, but USPS obviously doesn't give a damn about its customers. It's a week before Christmas and I was counting on Kilburn. After I left there, I drove to Harrison. Closed. Then to Charles St. Closed. I know the downtown station closes at noon so I didn't even try there. Got pack home after 5:00 after risking my life driving my tiny car in truly horrible weather. I don't know what more to say, but UPS here I come!

Maybe the other postings are suffering from depression because I grew up in the neighborhood and…read morehave always had a good experience at the Kilburn Ave. site. In fact, once I had live birds shipped to me and they called me before 8:00 a.m. and asked if I wanted to pick them up right then. I went over, they guided me to the back and delivered my birds to my car. All the way from New Mexico and it took less than 24 hours! I think if we all wore a smile it would show how much we appreciate these workers who work in a pretty thankless vocation. The customer is not always right. Sometimes we can change the world by the way we think and pass on a positive mental attitude. (That's P.M.A. for future use!)

Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.

The best post office, I've gone to ever. The peoe who work here, are amazing…read more Nearly never lines, and fast if there is a line. Post office box rentals. Money orders at a fair price.

Government customer service at its best. Unable to pick up package that missed the sort. I was…read moretold it was too much work to look for it.

I would give a zero if I could. I shipped a well wrapped package and purchased the insurance. They…read morerefused to help me, " told me to go talk to the Chicago Office (where it was mailed to) it was not their problem" , and threatened to call the police because the supervisor did not like my tone. She refused to give me her name. I did not swear or threaten her, but my tone was too loud, and she "didnt want to deal with me anymore."

First start my firing the people that work there already they are the problem to and how can I sit…read moreon the phone and not got a answer for almost 2 hours having me on hold

They r always very nice and help u w with whatever situation u need whether it's the right box or…read moreletter ur sending! Everyone is hands on at so. Beloit post office!

Good post office, not very busy, friendly competent workers. Convenient parking, all services…read moreoffered. Clean, safe.

Best post office around! After multiple mess ups at the Belvidere location... I chose this one…read morehands down. Jackie is on top of everything and so friendly and helpful. She has gone the extra mile to help me track a lost package. No matter what I need the branch ensures it is done right the first time. Skip Belvidere and come here. It is worth the extra few miles for the service alone.

The post office staff now is so helpful and pleasant and efficient. Whenever I have a dilemma with…read moreshipping they always have an answer. Great staff!

I have had a car block my mailbox for three days and I did not get mail . The carriers can get out…read moreof their vehicles to walk across the street to deliver a package and cannot step two feet to put mail in a box. They could have thrown it on the ground. Why should I have to drive 25 minutes to get mail . When they can walk two seconds and put it in the box