I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

I have been so impressed with my recent FedEx experiences lately…read more I needed to have a sign printed and mailed out promptly to a nearby Colorado Springs location. The staff at this location - not only made it happen in a matter of minutes - but they were friendly, helpful, and efficient. Tori was so what's up. She was quick to get all of the necessary information from me and then followed up with a receipt and an estimate of when my package would arrive. The next day she was kind enough to provide a tracking code and a helpful E-mail. If you need something important printed and shipped - I wholeheartedly recommend this location. The staff at this location truly care about their customers and helping them. Trust.

I have used this location 3 times now and will use this from now on. My packages actually get…read moredelivered when they say. Everyone is very helpful and nice. Haven't used their other services yet.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

Josh was very friendly & helpful. Amazon returns are becoming a pain with QR codes not needing a…read morebox, or we need to bring a box, then tape ourselves or QR codes don't scan! Thank you for explaining all of this!

I have been to this UPS location at least 4 to 5 times and all but one time, the staff was rude!…read more This one is closest to my house, but I think I will drive further away in the future to avoid this location. Sad.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

Service: 5/5 Value: 5/5…read more I always have a pleasant experience whenever I need to return my Amazon items and, if you have ever needed to return multiple packages, you know how discombobulated and self-conscious you can feel. The staff has never made me feel like a hassle or problem. This time around, in addition to dropping off my Amazon returns, I needed color copies made for a project that I've been working on. The young lady who helped me was such a darling and so patient with me as I communicated the exact configurations I needed for my copies. I believe each colored copy was around $0.70-0.80 depending on the paper size - totalling my 5 copies to be around $4. I was a bit apprehensive about getting copies made but this painless experience has made me excited for any future copies/paper needs I might have. Thanks for always providing a positive experience, UPS.

Went to this location with an a Amazon return. They refused…read moreto accept my return in the clear plastic bag it shipped in. Tried to sell me a different bag for $5.50. They were pretty curt about my options so I took the item to a different store and they accepted it with no problem. Made me mad they wasted my time. Won't go to that location ever again.

This location has a passport office that is open from 10 to 3. If I wanted to wait for an…read moreappointment it would've taken 10 days before they had one available so I decided to risk it and walk in. Knowing how post offices can kind of suck, and lines are similar to the DMV, I arrived promptly at two minutes until 10. The first two appointments were already in line waiting. Promptly at 10, the first appointment was called to the counter and didn't have his paperwork filled out in black ink and he needed to go to the side to fix this. Instead of starting with the second appointment, she wanted to give the guy a chance to fill his stuff out. Since I was a walk in, I walked up to the counter just to verify that 1) they took walk ins, and 2) I had all my information filled out correctly. Everything was in order so she went ahead and slipped me in, rather than waiting until the appointments were completed, since she thought she could do it pretty quickly. Now, remember, this is a government agency. She didn't have to make the effort to try to slip me in, but she did. I was in and out in five minutes. She took her job very seriously, but was very efficient and I was a happy camper, on my way to do anything other than waiting in line at the post office on this day.

Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

Sold an expensive china piece and had them pack and ship. It arrived in perfect condition. Highly…read morerecommend!

called to get some information because i got a scam email that included my real personal…read moreinformation and when i did my research it gave me this address. I looked up the phonenumber to see what it was and the OWNER or manager was completely rude. probably racist. spoke to me like I have trouble comprehending. wasn't helpful at all. Just terrible