This is an update to my previous rating. I was contacted by the post office and advised to file a claim with UPS for my lost items. WELL guess what, I can't file a claim because, UPS doesn't show that the items were ever in their possession. There was over $700 worth of items in that package that evaporated into thin air. USPS is refusing to take ownership of their mistake yet I have proof of them taking the package. If they would have executed some attention to detail, I would not be in this situation. Please avoid this location if you want or desire professionalism read more

USPS - The black package is the UPS package that was taken - Post Offices Near Me - Belton, Texas

I am in a very long ongoing dispute with an internet company over a package that was never delivered to me. NO ONE has been able to help me get the info that I need. Not the vendor, not PayPal. No one! Not even the national USPS customer service number. Today, I decided to call my local Belton Post Office and an angel named Bill answered the phone. He took the time to research my problem and gave me information that will help me resolve this mess and lead to a refund for me. I have been in this battle for 6 weeks! It took one caring USPS employee in Belton to take a few minutes and find the problem that will ultimately lead to my resolution. There really are angels here on earth and Bill is one of them. Whoever his boss is, give this man a raise!!! read more

This is by far the best post office I've experienced after living in three states and having PO Boxes for the past 35 years. The staff are professional, courteous and efficient. They always have a smile and kind words to say. Thank you!!! read more

Use to be I could trust my mailman daily almost to a ten minute period, I'm at the point now where I'm receiving up to 4 days of mail at once and waiting to send mail out via mailbox. Not sure what the current issue is but I hope it gets resolved soon. Had a check that needed to be mailed out yesterday but it still hasn't been taken from my mailbox. Have not received mail in 3 days either (not normal). read more

I ordered an office chair from Amazon thinking it would be delivered to my home. They have never failed me before. Unfortunately, I didn't know they have USPS do deliveries here in Belton, Texas. Our mailbox is on the highway and the postal carrier will not drive down our dirt road to deliver nor was I called to let me know when they planned to deliver. Meanwhile, a message slip was waiting in the mailbox for me to find it. It said, "they tried to deliver". My daughter had to go to the Post Office to pick it up today. I think I should have been contacted to set up a date and time so I could be available. If I had to sign for it, that should have motivated letting me know. I was at the doctors office and was not home. read more

If there was a no star selection, I would have selected that block! This PO is trying to win the award for the least efficient in the Postal Service! On 8 Mar 21, My wife put a Birthday card in the mailbox for our daughter. As of today 16 Mar (her birthday) it has yet to be delivered to her address. This used to be a 3-4 max processing/transit time. The last 5 years the carriers have slide into the substandard portion of the grading scale. This is not the only problem we've had with delivery and receiving mail. Used to be a trusted, somewhat efficient organization, and, I guess I should have learned from the previous experiences! Pay the extra, go to UPS! Even tracking numbers are no good with this station! Whichever carrier got the envelope, hope your sorry ass enjoys the Starbucks cards and we've already blocked the check!! Don't believe the positive reviews!! Probably a manager there? read more

I have never been to a post office with such friendly employees. They are friendly, courteous and the service is prompt. On multiple occasions I waited at the most 2 minutes and the employee apologized for the wait...what? Where I came from you could wait 20 minutes and be treated rudely. read more

Shitty service. So I wanted to get the key to my mail box. Well that didn't happen. So now I try to get a po box. In order to get that I have to have a valid address on my DL. That comes in the MAIL! Now they want to tell me they are doing me a favor by holding my mail that has my current address on it. But wait. Doesn't that mail state where I live? Oh look the proof they are asking for is right under their nose. read more

I went by this post office this morning because a package I mailed two days ago had not been scanned. I couldn't get anyone to go check in the back to look for it. They basically just said I was out of luck. Then "coincidentally" tracking showed it to be in their post office two hours later. Classic case of covering up incompetence. read more

I tried to call this Post Office THREE times this morning (254-939-2421). Each time a recorder answers, the phone rings for a long period of time & then disconnects. VERY FRUSTRATING & EXTREMELY POOR SERVICE read more

The office hours are on the short side but, hey, it's Belton so it's probably not practical to expand them. Other than that it's a USPS office and will get your parcels from A to B. read more

USPS - Post Offices Near Me - Belton, Texas

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postal inspector went waaaaaay out of his way to fix my issue!!! benzino style! ;). excellent service, above and beyond! thank you!

I am at this post office on a fairly regular basis and every single time I go, the workers are the highlight of my day! Everyone is kind, friendly, and knowledgeable. I never thought I'd say this but I truly enjoy going to the Belton post office! read more

The reason the post office is going to get shutdown every year is because there is crappy service across the board. If I get a package it should be delivered to me on time every time. If UPS/Fedex can get it to me, the. Then the USPS should provide me the same service! Damn you for taking my Tax dollars and suck at what you do!!!! read more

Absolutely dislike this post office. The workers are rude, system is ridiculous and don't even bother holding your mail. I put my mail on hold for 2 weeks while on vacation. I even had the form receipt from setting it up, my mail was delivered every day that I was gone. I have lived in small towns before and this is the worst. read more

Poor service. Submitted forms and payment for new keys to mailbox on Thursday, was told that the keys will be available on Friday at a dedicated place outside the house. No keys by Monday. Went back to post office on Monday. Of course they had lost all paperwork regarding the keys. Glad I had taken a picture of the form I had filled. Tonya was kind and promised to talk to my carrier and get back to me the same day. Let's see. Not a good first impression of this post office. read more

What can I say, its a Post Office, LoL... They have everything a Post Office would have, I don't think they do passports thought. The staff is friendly, helpful and I've never had any issues here. read more

Employees are not overly friendly, but that is to be expected at the post office. It is open in the mornings on Saturdays.

Anthony is fantastic and really puts customers first. We ship regularly to this post office from my job and within minutes of an inquiry call, I get a call back from someone employed here. Always helpful and pleasant. read more

I came here because the USPS in Temple has a reputation for BAD customer service. I wasn't in the mood to risk it today and I was not disappointed in Belton. The two gentlemen working in the Belton location greeted me the moment I walked in the door. They were helpful and friendly. I couldn't ask for more. Keep up the great job, guys. read more

Courteous, friendly employees, speedy service, and decent parking. A great customer service experience! Take a lesson, Temple PO.