My experience with Blakely Chevrolet GMC in Blakely, Georgia, regarding a used import auto in Roswell, Georgia, has been incredibly disappointing. Just 10 days after purchasing a 2016 GMC Yukon, the transmission broke down, leaving me stranded. It took significant effort to convince them to sell me a warranty for $1200, and even then, they kept the car for over a month without providing any warranty paperwork for the transmission.
Dealing with Keyan, the foreman, was an absolute nightmare. Getting him to address any issues with the vehicle felt like an act of Congress. In addition to the transmission failure, the car had a thermostat issue, needed new shocks in the back, and suffered from a massive motor issue. Despite the dealership having the truck for another month, they failed to provide any information about these problems, leaving me in the dark about the state of my vehicle. Until now he just ghost me every time I text or call him. His managers have done nothing about it.
Having invested nearly $30,000 in this truck, I'm deeply concerned about its reliability and longevity. To make matters worse, the car I traded ended up in impound because the previous owner failed to transfer the title properly. And I guess the person they sold it to who worked there got arrested.
Based on my experience, I strongly advise others to avoid this dealership at all costs to prevent similar frustrations and financial losses. I demand my warranty paperwork for my transmission and a refund for the warranty that they sold me that's no longer active.
UPDATE
I'm extremely disappointed with my experience at Used Imports Auto in Roswell, GA.
I bought a vehicle from them, and just eight days later the transmission failed. I was told they had installed a "new" transmission with a five-year warranty, but I had to pay an extra $650 in cash for that warranty after the sale.
Fast forward two years--and the transmission has now completely failed again. When I reached out for help, they told me the company that supplied the transmission had "gone out of business." That's all they would say. They refused to give me the name of the warranty provider, any documentation, or any assistance whatsoever. Since then, I've been completely ghosted.
I'm now stuck facing a $6,000+ transmission repair that should be fully covered by the warranty I paid for. This is not how reputable dealerships treat their customers. Selling warranties that mysteriously disappear when problems arise is unacceptable, and I'm likely going to have to involve an attorney just to get a straight answer.
Buyers beware: This place might seem helpful at first, but when something goes wrong--don't expect them to back up what they sell read more