Honestly best Immigration office where I have been so far. First of all, the guard at the entrance (He was an African American man) is the nicest smiling person I met in a public office. Service is fast, you do not get to spend there more than one hour or so. They say bringing a phone is prohibited but just leave it in your purse as nobody will check. Five stars to the staff of this place. read more

This place rocks! Now there's a sentence I never thought I would say about a government department! I turned up 30 minutes early per the request in my appointment letter and was all done and out of there before my actual appointment time. Everyone from the security guard, the administrative staff and the people taking photos and fingerprints were super helpful and friendly. Every government department should strive to be like this one! read more

Friendliest government staff I ever met.Everybody out there including guard, receptionist and the officers are so nice. It was very quick and smooth. Thank you read more

This place is awesome! The best field office I have ever been too. I was there with my dad this morning for his biometric appointment. His appointment was at 10 and due to his disability I showed up at 915am figure it would take longer time. They let us in and wait in line right away. In total took us 45 mins when there are at least 50 people in line. All the staff from the guards to officers are friendly, and easy to work with. I was really worried about this appointment prior to today and it couldn't went any better! Keep up the same work Oakland! read more

Went there on May 14th and did a walk-in biometrics. Supposedly my appointment will be on May 29th but they did let me in anyway. No hassle. Very professional and very fast. Finished before 30 mins since they let the ones with appointment on that day to go first. read more

Everyone was pleasant, professional and helpful. Service was great. I only stayed here for 20 minutes then I'm all done.

I know what you're thinking... Is there a coordinated effort to somehow prank you? Why would a government office get 5 stars across the board? I felt the same when I went today and didn't really know if they were going to be very good or so bad that people write positive reviews on Yelp to be funny. As it turns out, this office is full of nice, accommodating and efficient people. Here's what happened today. I was here for a Naturalization biometrics appointment. I was scheduled later in the month but had a conflict with travel so tested my luck with a walk-in. A walk-in is when you just show up with your appointment letter before your scheduled date. 11:00 Arrival 11:01 Security guard looks at my letter, smiles and says "We'll take care of you buddy" and hands me a small form and a number 11:05 Form filled and the front-desk lady was actually waiting for me to finish the form and as soon as I put the pencil down, she calls me. Yeah that's right, I made a federal employee wait, which is probably the first and last time it will ever happen. They are that efficient. 11:06 Wait for me number to be called to take a photo + fingerprints 11:08 Employee looks at me and says: "I think you're next, come on it". That's right, nobody yelled a number. She asked how I was doing, took my picture and we reviewed it together (Ever reviewed a photo that the gov took? I wish the DMV did the same!) 11:11 All done. Left the office still processing that a pleasant and efficient experience that was. In and Out of USCIS within 11 minutes with people smiling and calling me without yelling a number. What to improve? Take this staff and make them run everything else. Social security, DMV, etc... I'm still not sure what the secret is or why this office is so great. It's not like we have a choice to go there. It's the first time I ever receive such great customer service from a place you cannot choose. read more

My appointment was scheduled at 9:00 am. I got in at 8:45 and got everything done by 9:05. Never saw a government agency is as efficient as they are. And everyone is very nice there. Finally felt that my tax got paid off a little bit... read more

Wow, what others are saying are true. The people that work here are accommodating and friendly. They are efficient, got in and out in less than an hour which doesn't usually happen in a government office. Kudos to them! read more

They are really friendly and very helpful! I did a walk-in for finger print so I have to wait for a while but they are very nice!!! Five stars!!! read more

very efficient service center,i was late half hour and still they accommodated my appointment, very close to my work place . they would have given some water especially it's hot inside. Overall good experience. best thing is there is amazing TACO truck on hegenberger Road https://www.yelp.com/biz/el-jaliciense-oakland-2 which i had lunch after the appointment. read more

Hi, anyone knows if I need an appointment for a Canada visa fingerprint? Thanks.

Yes folks, it's true, all the reviews are true. They are super nice. They were showing cartoons on TV which was a super fun environment to be in, almost Disneyland :) The security guard is AN AMAZING guy. His jokes will crack you up. Everyone was nice and respectful and doing their job. Thank you for the amazing service. read more

Came 20 minutes or so before my appointment time, was taken in immediately. Gave me a number and just when I was about to sit down and wait for my turn to get fingerprinted, I get my number called up and was in and out of that place in probably under 5 minutes. Nice employees, super fast. read more

As with everyone else - amazement at a government facility earning 5 starts, but it does! We've had 2 biometrics appointments for two family members about a year apart. Both quick and in and out, and friendly staff. Easy to find off the freeway and plenty parking. read more

I haven't done a review in a long time. But they deserve it!! Fastest federal service ever!!! And they are so nice and professional!! You would NOT feel any mins are being wasted. Thank you again!! read more

Amazing experience. The office was full of people but in less than one hour I was done already. Furthermore, they were so gentle to allow me for an early walk in without even having an appointment, but just the initial notice of action, due to my urgency to travel abroad. Truly wonderful people and personnel! read more

Best govt office in all california Missed my appointment in Jan and showed up today. No questions asked and immediately added me into queue Was dont in 15 -20 mins for me and my wife together read more

Today, I went US vis. Before, I was nervous. But stuff are good attitude to everybody. I had never seen that good stuff in US.

Awesome staff! we went there for our biometrics appointment with our 20 month old. they were really friendly and kept him occupied till we finished our business read more

yes to all these reviews - kind people, considerate, efficient...not a dehumanizing experience at all. I saw security guard at the front change the channel on the tv for some kids who were restless. Thanks to everyone who works here. read more

Will echo other reviewers - been there on behalf of visiting family members and found everyone at this ASC to be courteous, accommodating & super-professional. Five stars! read more

Amazing! That is what I have to say about the staff and the service at USCIS in Oakland. My husband and I were in and out in 20 minutes! Never, ever, I went to a governmental office with this nice staff and efficiency in their service.... I wish they could be role models for other agencies and offices! Muchas gracias por su excelente trabajo! Cande y Andres read more

I had an 11am appointment. I got there around 10:30am. Lots of parking... procedure was fast and easy! I was out of there in like 15 mins and staffs were welcoming! read more

I went in today to renew my Green Card. I was blown away by the kindness, organization, efficiency and, yes, even sense of humor. We were 25 minutes early. The gentleman greeting us at the door included my son in the process by asking him to get a pencil and clipboard. We were given a number and it was our turn in less than five minutes. They checked the form I had filled on the clipboard and send me to the last stop, for the picture and fingerprints. Done in 15-20 minutes. This is a team that couldn't be more kind and efficient. And they stay on top of it, by asking to complete a very short survey. Love that they have a Hamilton poster too. read more

I must say the security guard is awesome, friendly and courteous. The staff here is also nice and as the comments suggests on here, very efficient. The biggest prick in this office is the actual manager that oversees everything. Older Filipino man. Allow me to explain. I was out of town nearly a month ago due to a work related trip and only opened my mail upon return. Which is when I found out I had missed my fingerprinting appt. I called the 800 # enlisted on the letter and also confirmed with this USCIS office, that they can make exceptions if you "just walk in". TRIP # 1 nearly a month ago: I showed up at 7.30am (first one in line on a Monday morning WORK DAY!). The off opens at 8.00am. Security guard welcomes the anxious crowd in and allows me to have a seat outside this manager's office. He also stated "you should be fine, we see this happen all the time. You are good". Sure! After all my research and ph calls confirmed the same. The manager comes out and takes me in BUT explained that he wouldn't proceed with it and that I need to reschedule. The biggest dick move was when he proclaimed it takes him 2 minutes to get me "in and out" but he is choosing to not do so. I flat out asked him if it had anything to do with being a Monday and if it was too early. I was very polite and dressed nicely as well. After all it took me nearly 20 years to get to this Citizenship point. He also said it's a minimum 2 hour wait if I wanted it done. He clearly knows rescheduling could take up to a month or more. I negotiated as best as I could with him to help me out. He wouldn't budge.I held my calm and disappointingly walked away and had a horrible drive back to work. I did send in the letter for a reschedule, and it finally arrived within 3 weeks. TRIP #2: He had stated back then that he can help anyone that comes in EARLIER than their scheduled time. So once again, I show up at 7.30am, two days before my actual apt time. Keep in mind that work life balance both suffers not to mention sleep time. Again the guard let's the crowd all in and himself is somewhat baffled to see me again and to hear that that prick never did help me the first time around. It gets more interesting. I got to speak to him again and this time, instead of making a plea of some kind, I raised my hands up and said, "I will wait". Despite him telling me that he would take me in if I came in earlier, he pulled this dick move again. He made me wait 1 hour 30 minutes and total time lost today was 3+ hours. He finally calls me in, and then half heartedly apologizes but I kept a poker face and said in a classful manner "I appreciate your help either way". Then out of the blue, his question was "Do you always carry your green card". I answered "Yes". But then I thought it was inappropriate for him to ask and needed to know his motive behind the question. And as soon as I asked, he whips out a huge INS book and reads and shows me a highlighted paragraph citing it's a misdemeanor and a $100 fine for not carrying one. I was VERY alarmed by what was unraveling all along but really at this point I was about to lose my temper BUT still exercised better judgement. You want to note my observations as well while he made me wait in the lobby: he helped females quicker, faster and made exceptions to them and moved them ahead into the queue to the fingerprinting station. One woman came out in tears and she was also escorted nicely to the station. He made exceptions for all the women. Why wasn't I given a ticket # and THEN sat in the queue? Why make me wait, call me in, and then give me a tix # and then make me wait AGAIN! If you are a well dressed confident man with logic and calm, WATCH OUT! This short Filipino manager lacks judgement, character and clearly thinks FEAR is a motivator. How good must his life be to be THIS SALTY? Because this is my one time run in with this man, I held my calm and let him be the "boss". He even said "in your case, it'll take 5-6 months before you get the interview" as his parting words as I exited his room. While the girls at the fingerprint station told me it can happen very quickly and as early as a month and were nicer/professional! Why the need to rub salt in my wounds after my 2nd experience here and wasted time? Why be such a dick! The crew that actually takes the fingerprints/biometrics are very cool. And from what I "hear" back there and the whispers, this dood has serious personality issues. The previous manager was a lot better from the feedback I got. This guy has been a prick on all levels here. In case someone else experiences what I did, please share! This guy LOVES his "power" & torturing. he clearly thinks HE IS THE LAW and wants you to "beg" for his mercy. Total time spent here today 7:30am - 10.15am. Got to work at 11am! WOW! I hope this prick retires soon and takes a vacation or at least get laid! He walks around with a stick up his.. Making my 2nd trip miserable was intentional an unprofessional. ASSHOLE! read more

My wife and I had our fingerprinting appointments at 9:00 a.m. Our experience at this center was very pleasant: 1. We reached the office at 8:50 a.m. There was ample space in the parking lot outside. 2. There was a short queue (about 2-3 people in front of us) at the door where the guy checked our appointment letter and green cards. After verification, he handed over a form, a writing pad with our token number attached to it and a pencil. 3. We filled up the form while being seated in the waiting area. Our token numbers came up within 10 minutes or so. The guy at the counter checked the form (probably cross-checked the information with the appointment letter/green card) and then asked us to proceed to the Biometrics station. 4. The lady at the biometrics station took the form, quickly entered the information, took our fingerprints + photo and that was it. The office was spacious and the restrooms too were clean. Overall a very nice experience as has been said by other reviewers. They also did not make any issue of the fact that we had our 2 year old with us. read more

Great experience. We went for our biometric before our appointment date. No questions asked. We were done in 20 mins. You are allowed to take your cell phone inside. Just don't use it read more

This office should be the gold standard for all government office. The staff are courteous, quick and efficient. I was in and out in 20 mins with 6 people ahead of me. read more

I just went here today at 3:07 PM. In first thought, I would think they would reject me because it was about to close. They are really nice and friendly. So far, this is the best government office I have ever gone to. :D 5 stars! read more

Absolutely amazing service. The guard at the front was so nice to me and my family. Never managed to get his name but he was a tall black gentleman. We were all a mess and forgot our appointment letters and he was nice enough to let us know they can print them. Then the lady who checked our forms was also just as nice too. Cute black woman with blonde curly hair. I was in and out of here in a hour and 15 minutes read more

Easy to find, plenty of free parking, extremely courteous and friendly staff. Arrived an hour early for my 1pm appt and was in and out by 12:30! Best experience I have had with US Immigration in almost 25 years! All government agencies should take note!!! read more

Wow, the yelp reviews about this place is true! You are in and out in no time. Had an 11am appointment, I arrived around 10:30am, and was out before 11am! I wish all the government places are like this - Fast efficient service, and pleasant employees. read more

We didn't notice that we had received our appointment notice in the mail until due date had already passed. However , we still went to the oakland office directly as soon as we realized. The staff are very courteous and extremely friendly and our biometrics was done within half an hour! read more

My UK biometric was scheduled for 30th Sep 2015 but walked in on a Monday 28th and the guard said I will get your fingerprint right away.. After I sat for around 1 minute, the officer came & took me to the finger print center and I was out of there in 5 minutes.. total time taken max 10 minutes. read more

Quick in and out service! I thought I would be stuck here for hours, I spent a total of 10 minutes. From the guard to the people working inside, everyone was just really nice! read more

As other reviewers have stated, this office is great. Their scope is limited, but they provided great service without a wait.

I can confirm what the previous reviews said about the fast (under 30min) and courteous service. They also let me come as a drop-in for bio-metrics because I wasn't available on the day of the appointment. read more

My wife was called here to do her biometrics as part of the N400 processing. USCIS had given us a specific date/time, but we were booked on that day and couldnt make it. We came here this morning to see if they could accomodate us, and they were friendly and courteous about it. The guard changed the date on the form to today's date, and we were in and done by 20 minutes. Deserves all 5 stars. read more

Unusually good people for a Govt office. One fingerprint lady is a bit rude trying to hurry things up even though there was no one else in line but me, as a result I know my photo on the citizenship certificate is not going to look good read more