Was there recently for a biometrics appointment. There was hardly any other customers waiting. In and out in ten minutes. Warm, friendly staff. Ample parking. read more

I applied for the process I needed to complete on line and confirmation letter arrived in a few days. A few days later I received an appointment letter with an 8:00am appointment and date about 3 weeks out. Figuring I might be there for HOURS, the night before I thought to check for YELP reviews.. what a pleasant surprise!! The line outside was about 20 people, there were 3 steps to check papers and get my biometrics ( that's a new one) done. Plenty of parking,very efficient and NO attitude,( other departments could take lessons here)out the door in 40 minutes. THANK YOU! read more

My husband had an appointment at 1pm. We got there at 12:45 and checked in anyway. The security guard Calvin was a laugh riot-- he's big and intimidating, but his attitude was so sunny and wonderful we felt instantly at ease! We got a super easy paper to fill out, turned it in, got our number and were seen within literally TWO MINUTES! I didn't catch her name, but the woman at the desk was just as sweet as could be, too! It then only took about 5-10 minutes for my husband's biometrics to be taken, by a woman who was also quite cheerful and pleasant. As another reviewer said above-- THIS is a GOVERNMENT AGENCY?! It's so... PLEASANT and nice! This is nothing like the DMV or anywhere else you've ever been. It's easy to find, easy to get back to the freeway nearby, and the people who work here seem genuinely pleased to be working there and helping people. 5/5 stars, absolutely fantastic! read more

Very impressed with the services of USCIS, I wouldn't expect this from a government office. I had a biometrics appointment for 9 am, I arrived at 8:50 am. Upon entering a guard checked my green card and appointment letter and handed me a short form to fill out. After I filled it out I was handed a ticket number, and my number was called around 9:00 am. The lady who took my finger prints was very friendly and had me out the door by 9:05 am. read more

I am another satisfied person! The team in this office is efficient, kind, professional, friendly and helpful! I was annoyed to get another request to have my biometrics done because my fingerprints are the same as the year before. But, they made me forget that and got me through in ten minutes. With a smile on my face! Kudos to the manager for the great atmosphere. read more

Wish the DMV was this good. Friendly, fast and efficient - amazing. This place should be the standard for all government centers. If only.... read more

There's enough parking on the site. Friendly and supportive staff and they try to serve the people as quickly as they can.

I didn't think the staff here were nice like what other reviewers wrote. Nobody smiles. Not super rude but not nice either. There were so many people waiting and not enough air in there. No AC, no open window. I walked in and I was told that I had to wait for over an hour. I just couldn't stand the bad air in there and wait for over an hour. So the next day, I went to USCIS in San Francisco (250 broadway). In SF location, I got my finger print done within 4-5 min even though it was not my appointment day (walked in 1 week early). SF location is very flexible with your appointment time and everybody there was super friendly and nice. You can just walk in and talk to the guard that you won't be able to make it on your appointment day, and they will be happy to let you in earlier than your appointment day. Highly recommend San Francisco location. read more

I cannot praise this place enough. From the moment I parked my car (no cost) to the moment I entered the building. Helpful security guard to the receptionist and the immigration officer to the lady who took my picture. Everyone was so helpful and kind. This location needs to be a training place for government offices. I had a 12 o'clock appointment, but arrived at 11. I was out in 25 minutes. Well before my appointment time. How is that for service. So if you go, remember to fill out the survey and give excellent which is no exaggeration. read more

Walked in for greencard as my schedule provided doesn't work on my plan. It works - it went very smooth and quick -30min. expect: - Rude receptionist whose talk to me while browsing his phone - you will have to talk to officer in a separate room. Very gentle person. Prepare your notice letter and passport. - prepare for taking picture! This will be the one on your green card, not the one you submitted with application. - place located in middle of nowhere, but plenty of parkings Good luck! read more

I went there for bio-metrics and I was done in 30mins. Friendly staff and ample parking.

My 5 star is only for staff who work there women who help me with Biometric and security dude who greeted me as soon as I enter the door, it was all done in less then 10 min. read more

Good service. FYI kids are allowed, we did special arrangements for our kid but were amazed to see people brought their kids. Reach only 15 mins before appointment. read more

Excellent Service!!! Our appointment was on a date when we planned to be out of town. But we visited the service center to request for an early appointment. The staff was nice and were able to accommodate it on the same day. The staff asked us to come after few hours and able to finish the biometric appointment in 15 mins. Amazing Staff. Kudos for their prompt work. read more

Unusual for government agencies to be this effective, well maintained and guess what, all with a super nice attitude! It is well organized and very, very effective. Everyone from the security guard to the people doing biometrics know exactly what they are doing and I never had a bad experience here. read more

Easy parking, little to no wait, this is nothing like going to DMV. No sure the appointment time mater much, I arrived 20min early and was out before my appointment time. They do have sign in there "no cell phone use, will be remove from premises" but some people seems to not care. I left mine in the car, pocket would work too it seems. read more

My husband and I went here today for my early biometric appointment, the employees inside this building is very accommodating, specially the black guy in the front desk, he is very approachable and has a big sense of humor! The boss that gave us permission to get an early finger print is very kind too. Thank you all and continue giving us an excellent service. read more

My husband tried to walk-in with my 6 year old son for a bio metrics appointment. My son had an appointment scheduled a week from now but cannot make it because we will be out of town. After reading reviews of people saying that they walked-in to do their biometrics we tried to do the same. Nope, a bouncer said "I cannot let you in, the government will not let us. And if you reschedule the biometrics, you are likely to wait for a loooong time before the government will reschedule again." My husband tried to ask him how long that is but the bouncer just wouldn't answer. Also, my husband asked how about others who were allowed to do walk-ins, the bouncer just kept repeating "the government won't let us". Beware anyone who is trying to just walk in lest you should meet an insecure bouncer who will tell you otherwise and exercise power and rude behavior just to make himself feel better. Shame on you, Oakland bouncers! read more

The most amazing bureaucratic office I've ever visited in the US. When I visited there was during the Fourth of July weekend, I expected a typical slow office flow. But they betrayed my expectations in an excellent way! It took only 15-20 mins for my re-entry permit biometrics, and it was done by my appointment time, since I got there 20 minutes early. They are not only efficient but also nicely friendly and even funny! Thank you so much for creating such a welcoming environment for immigrants! You guys are stars! read more

As many reviewed before... I had an appointment at 12/noon, but got there at 11:25AM - there were only 10 numbers/people in front of me, and by 11:50AM I was out, having completed the process. Personnel is super attentive, helpful and efficient. read more

My visit went very smoothly. Even when the guard said a lot of people called out sick, yet their service was not delayed or compromised since they pretty much took over for the people who called out. read more

I was immensely impressed with how friendly, helpful, and welcoming the staff here were. They were professional and efficient, but really pleasant to deal with! I had to go in on a different day ahead of my appointment day as I would not be able to come in on the day of my appointment, and they did not mind, and I was in and out in about 15 minutes. read more

All of these reviews are true! This place was amazing. People were friendly. I arrivewd 25 mins early and they took me straight away. I was in and out in less that 15 mins. If only all office worked this smmothluy. read more

I went there to get my biometrics done for Canadian Visa. I did not have an appointment, but it did not take more than 20 mins for the entire process. It was very streamlined and all the staff were very polite and friendly. Absolutely great experience. read more

Friendly and welcoming staff. Clean and spacious facility. We were in and out in less than 20 minutes.

I had an appointment on July 24th for my uk visa, and my travel date was August 4, however I couldn't wait that long and I though I'll try to do a walk in and hope for the best. I arrived 7am just to be safe and the doors opened at 8am. the officer was very very nice, he let me in and say you don't have to worry. All the member staff were very nice and professional. this is the best USCIS i have been too. I wish other local government facility's were like them. The process took around 20 minutes and I was done. quick and friendly. read more

this place surely deserves much more than a 5 star rating. reached one hour early for an appointment, but they took me in...was able to complete the work within 20 mins....The security guard, the lady @ the front desk and the person who took the fingerprints...each one was soo very organized and knew exactly what they were doing...for sure one of the best experiences in a public office its no surprise that this place has soo many 5 star rating's....keep up the awesome good work read more

I missed my appointment as I was on the east coast when the notice came in the mail. Thankfully, I walked in to the Oakland office on the Monday when I returned to CA. The employees were incredibly efficient and courteous. I arrived around 10:40 am and left 20 minutes later. Best experience I've ever had with a government agency! read more

The visit was quick. The employees were good/efficient & smiling. The office has a huge parking lot and the parking is free. I was not able to find the parking info anywhere so posting it here. It might help someone. read more

This visit for my biometrics scan re-affirms my beliefs in the basic goodness of my fellow human beings (believe me, too many visits to US Immigration can ruin that). I decided to try my luck with this office based on what I read on Yelp. This is because a) I don't have a lot of time and b) the office I was assigned to is 8 hrs drive away. So I went quite early, and sat in the car and waited for people with 8 o'clock appointments to clear. By the time I stood in line, it was about 8:15 already. The big dude at the front was superb. He heard my sob story, told me to chill, and took my form to another office (I guess it was the office supervisor's). He came back, gave me a clipboard, pencil and a form to fill out. By this time, the 15 people in front of me were already seated and waiting. I did as was asked, and was told to sit and wait. By 8:40, my turn came up. I was helped by a very friendly and helpful staff, who pointed out that I had filled in my address' zip code incorrectly (duh!!!) and hence my appointment was scheduled for the office 8 hrs away. By 8:45, I was out of the office! Totally unbelievable. Aside from the people who helped me directly, I also overheard another cheerful staff giving directions in basic Chinese. Would you believe that she's black?! Now how cool was that! read more

I missed my appointment (was 3/8) .. Was a horrible night because we thought our case will be neglected. We decided to go next business day and the first thing we saw was the security Guard who took the pressure completely off with nice jokes and smiles and he said ( we are here to take pressure off you) .. Guess what .. 10 min later we were done. Amazing staff and we were lucky having this office in our letter. read more

Very courteous staff and very efficient service. Ample parking. I was in and out in 15 minutes. Great job guys, keep up the good work!

What to say! This is utopia!! Its like a visit to disneyland: pleasant, fun. My appointment was at 1pm; started early from Livermore and landed there around 12:15. Didnt think we would be let in but just tried my luck asking the "guard". This guy is majestic. He is funny. He is understanding. He is the symbol of this office. He let us in taking a promise that I would buy my wife an expensive hand bag. I grudgingly agreed to the deal :-( The beautiful officer at the counter handed us a sheet to fill in and stamp our letter. Then another ever smiling, pleasantness personified officer took our finger prints and took us the picture asking us if we needed her to take another picture. Out by 12:35 - yes, just twenty minutes for the two of us. Much much before than our check-in time!!! Still in disbelief that this is a government office and more over it is immigration related. Salute to each and everyone. You guys will be remembered for being part of a huge milestone of our lives. THANK YOU! read more

Very helpful and professional. I had a biometrics appointment scheduled for 15th May which I cannot attend since I would be travelling at the time. Having read the reviews , I walked in today with my documents and my travel ticket. The officers verified the details and allowed me to have my biometrics taken. The whole process was quick and got over in 10min if I include the time for verification. Thank you ! read more

I'm very impressed their service. That's efficient for government office. My appointment was 3:00pm, walked in at 2:20pm and done by 2:45pm! There are lots of parking spots! read more

Amazing staff fast service. This place is great and glad we got an appointment here. We had missed our appt and they still helped us out.

I went to USCIs office 4 months ago and I would give them 5 stars during my visit. Staff were very friendly and accomodating.

What a breeze of ease in getting the simple government work done in a matter of 10 minutes, out of which half filled with smiles and good reception. I wish every government (including the CA state) service gets this touch. We had a biometrics appointment today we have entered and exited in a matter of total 10 minutes.. work done perfectly. The guy at the reception shares the smiles to every one to start with.. and the rest of the work in the office gets the same feel till the end. Kudos Oakland ASC. read more

unbelievable, short, polite and pleasant experience from a normally dreaded federal govt. entity .

Just as previous reviewers cited... everyone- from the guard to desk help to processors - were sweet & kind. Process was quick. Great location. read more