I just wanted to commend the technician - Brandon - that came to repair my cable tv service today…read more He called before he came within the four hour time frame they gave me when I made the appointment. He covered his shoes before he came in to work. He had to replace the line coming into my house, so was up and down ladders and down in the basement, smiling and explaining everything as he worked. What a relief to have a no-hassle repair. Thanks again.

The price of high speed internet and cable television almost tripling since 2018 notwithstanding,…read morethe service that Mediacom provides has got to be the worst I have encountered. Aside from the glitching, pixelating, blackouts, and the wifi in my house constantly losing signal, it is beyond comprehension how they justify charging $343 a month for the BASIC service. If I were to choose to stomach the cost, it would mean that the service would need to be stellar (which, of course it isn't). The Mediacom techs that installed the service line to my house elected to use a drop line from a nearby utility pole to feed the service into my house. Instead of burying it, they installed it through the branches of an existing tree and threaded the gap between two other big trees. Then, they decided that it would be wise to run the cable through the vinyl siding and down to the hole they drilled in the side of my house. None of this is problematic until you consider the weather around here and how many wind storms we encounter. There was a rather nasty thunderstorm that rolled through my area about a year and a half ago that tore limbs from the afore mentioned trees. One of them was big enough to catch the Mediacom wire running to my house and rip it down and off my house, leaving a nice long rip in the vinyl siding. When I called them and complained, they told me it wasn't their problem. So, I wrote a nasty letter to corporate headquarters. I received an email notifying me that my complaint had been reopened for further investigation. That was over a year ago and for all I know, it's still open. I never received notice that it was closed or if they were going to fix the siding on my house. After experiencing more pixelating and glitches during the Stanley Cup Finals (realistically, the ONLY reason I have cable television), I finally had enough. I called and told them to cancel my subscription. The service lady on the phone (her name was Joann employee #5818) answered my call and accommodated my request (or so I thought). She told me that she would process my cancellation and send a technician to pick up the equipment (modem, cable boxes, and remotes) on Sunday. She said that the technician would call me a half hour before he was going to arrive. So, we made arrangements to stay home all day on Sunday. The technician never called and didn't show. Tuesday, a technician called to tell me he would be arriving at my house in a half hour. I'm not home at that time and didn't schedule a pickup for that day. I told him that we scheduled a pickup on Sunday. He told me that they don't work on Sunday. The technician called his dispatcher and they, in turn, called me back to reschedule another pickup. I told him that the only days I'm available are Saturday and Sunday. He tells me that there's more appointments available next Saturday and Sunday. I told him that the tech just said that they don't work on Sundays and asked him to verify this information because I don't want to be a prisoner to the technician's schedule again. I asked to verify that there's not a miscommunication going on somewhere about the technicians working on the weekends and he started getting rude and told me that he already told me twice that they do. So, I said, next Saturday will work for me and he hung up. Professionalism is the ability to make your customer feel like they're important. So far, I have yet to get that feeling from anyone in Mediacom. So long... I'm switching to some other company.

I'm old fashioned and like to pay my bill in person at places when I can. there are places I dread…read moregoing to every month to pay my bill, but tmobile in Burlington is not one of them! the staff is always very friendly and helpful to me. I mess my phone up every now and then and they are quick to solve my issues and even took the time to teach me how to use my new phone when I had to get a different one. 100 stars to all the workers there!

Just had one of the worst experiences while switching to T-Mobile at the Burlington location. Now I…read morehave many apps that do not work after paying nearly $200 to switch our phones. When I went back to the store for assistance I was met with rudeness and insulting comments. Do not use this location for any reason. The staff will take your money then find it amusing when your phone doesn't work. Can't believe they find this good customer service because I do not.

Worst customer service EVER! First, they gave my brother a broken phone on my Mom's account. Then,…read morewhen he came back and wanted to use his old phone instead because it worked, they gave him a bad SIM card and tried to charge him a $70 restocking fee for a phone they gave him that same day! He left with both phones, neither working. My mom called corporate. They said the restocking fee didn't apply and noted her account. She sent me in to return the phone. They would not even look up the account to read the note from corporate. They attempted to charge me. I asked for his supervisor. He told me she'd tell me the same, which she did. I called corporate and they said the fee did not apply. The supervisor still didn't accept the phone, so corporate mailed us a label and opened an investigation into the store. I also filed a complaint with the FCC for illegal billing practices. The whole staff should be fired and start over... I am a retailer for T-mobile. I signed my mom up for this. Other stores are not an issue. Corporate is great! This specific store doesn't know how to provide customer service at all.

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