The day I went in I was upset because neither the store employees or tech service had not been able to fix my phone. After two weeks of messing with the problem, I gave up and switched back to my old carrier. I went in to get a port out code because the self serve website kept crashing. I never raised my phone voice or cussed but did talk stern. The employee told me to lose my attitude or I would not receive service in that store. I kept my cool, but I think she was very unprofessional. read more