The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

Some screens are readily available, and if not, they can be acquired with it three business days…read more Repairs only take about one hour. I was very pleased with my experience.

suuuuuper late to this review but I got my phone screen replaced here a few years ago and it was…read moreone of the most efficient and professional phone repairs I have ever had. The service was excellent and that replacement screen never had a single glitch. Awesome service, anyone from Knox College reading this should for sure go here for phone repair.

From the owner: Here at The Phone Aholic, we specialize in Cell Phone, Tablet, iPad, and Laptop Repairs…read more We also specialize in Cell Phone Carrier Unlocking. Do you have an unused Cell Phone? Sell it to use for Top Dollar.

Fixed my phone super quick, and very good service! Could not be more pleased with the experience I…read morehad.

My daughter was visiting from out of town and had dropped her iPhone and the screen was damaged…read more The repair took 20 minutes and she had a brand new screen. Great service and best price for the repair even compared to one of the St. Louis screen repair services in one of their malls. Highly recommended.

Great customer service. Clean, organized store. Helpful and knowledgeable. I will be back with…read moreany future issues with my electronics. More than anything this company is honest and won't take advantage of you. Some of us don't know much about technology.

Went to get my phone screen replaced at 4:30 and by 5:10 I was out the door. WOW Josh was like the…read moreflash. He even put on a new screen protector in that time. He blew out my charge port and speakers (I blushed a little) what service. what value. Thanks for the A++ service

He fixed my screen quick and easy! definitely going back for any of my screen repair needsread more

Tom came out to replace my phone screen and we discovered that the back glass was also damaged. He…read morereplaced the screen, and we made arrangements to replace the back after a replacement was ordered. After the back arrived a couple days later, he reached out and made an appointment. He actually showed up on a Saturday morning to make the second repair. Both times he came to my house. He completed the repairs in just a few minutes. His communication was excellent and I felt that the cost was very reasonable, especially for both repairs being a house call. I highly recommend him for repairs! The first repair was under the insurance on my phone as he does repairs in my area under Asurion. The second repair was out of pocket as it wasn't covered. It was a huge savings over the about $250 to replace my phone. Also, I didn't have to drive anywhere and drop my phone off, plus I didn't have to go through all the time and hassle of moving all my data and settings into a new phone.

Showed up at 5:21 pm on May 21st 2025 and the doors were locked. I had a specimen that HAD to be…read morehanded to a person at the business. No note on door of explanation. Will find a way to call owner one way or another! NEVER close a business early just because you're lazy and want to go home early because there is no business. No excuse and bad for business

if you feel that good customer service is important to you, then i cannot endorse this company…read moreenough. when i seek out services , i want to deal with people who take ownership of providing you with that service. jill did exactly that. i had a feeling after our first discussion that i was in good hands. that a rare feeling these days. adding a small level of complexity, was i was requesting service to a burlington ia business while phoning it in from olympia wa. easy peasy. an issue that had been lingering with a different non- performing company for ove 7 months was resolved in 24 hours. MY HAT IS OFF TO YOU !